Customer reviews from lg.com
LG - SIGNATURE 30.8 Cu. Ft. 4-Door French Door-in-Door Smart Refrigerator with InstaView - Textured Steel
Average customer rating
4.1
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
14
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
4
71%of customers recommend this product.
(
5 out of
7)
Customer Reviews for LG - SIGNATURE 30.8 Cu. Ft. 4-Door French Door-in-Door Smart Refrigerator with InstaView - Textured Steel
Posted by: jgeorg
from Annandale, Va
Verified Purchase:Yes
I purchased this product about a month ago and have had 2 service calls due to leakage. Am waiting for next failure to occur.
Pros: ease of use, Style/Design, Features/Settings
Quality
1
Features
5
Value
2
Response from lg.comBy JaNika Wiley, Social Media, November 8, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
1
Nice Features, plan on repairs
on August 5, 2022
Posted by: IUmad
from IN
I purchased the LG top of the line Signature refrigerator and have had lots of repairs. Now they are telling me it's not able to be repaired. Have an extended warranty but that's a nightmare to get anyone to take responsibility
Pros: Style/Design, Features/Settings
Quality
1
Features
4
Value
2
Response from lg.comBy Jennifer, Social Media, August 5, 2022
Based on the numerous issues that you have experienced your frustration is understandable. We would like to gather more information from you to help resolve. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info along with a detailed description of the issues so that we can work towards a resolution. Thank you. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
1
No where near luxury
on January 18, 2022
Posted by: DanielP4
from Philadelphia
Constant issues with the LG Signature products and when I call the concierge line, they can’t put a real person on the line due to Covid- really?!?
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Jennifer, Social Media, January 19, 2022
We are terribly sorry to see that you have had an issue contacting our concierge line. I have escalated your email to the Concierge team and they will be contacting you shortly. ^Jennifer
Written by a customer while visiting lg.com
Posted by: JasonCA
from Californi
Verified Purchase:Yes
[This review was collected as part of a promotion.] After 3 LG refrigerators I hope this one has as long of life as my first LG fridge. My first is still alive and kicking working great and is almost 20 years old. My second didn’t last that long. That one broke several times and finally died after about 5 years.
This new refrigerator seems much higher quality when it comes to cooling systems. There does not seem to be hot spots in the top or bottom. In the freezer there are not thawed out products like our old one where it hat hot spots.
After 2 years now here are the issues we have had
1. The magnetic trim seal started to rip as the material is very thin
2. The door shelves are thin plastic and broke in several places. The plastic cannot hold heavy milk jugs or heavy items.
3. Shelf placement. Maybe just a design flaw but the shelves could have used more configuration points
4. Short warranty. For the price point it should have a longer warranty
1. The magnetic trim seal started to rip as the material is very thin
2. The door shelves are thin plastic and broke in several places. The plastic cannot hold heavy milk jugs or heavy items.
3. Shelf placement. Maybe just a design flaw but the shelves could have used more configuration points
4. Short warranty. For the price point it should have a longer warranty
This was a really expensive fridge so hope it lasts a long time
Quality
4
Features
4
Value
3
Written by a customer while visiting lg.com
Customer Rating
5
Probably the best refrigerator you can buy!
on November 18, 2022
Posted by: JiichanBaachan
from Cupertino, CA
Verified Purchase:Yes
I ordered this after our refrigerator stopped working but it was during the product shortage and had to wait a whole month to receive it! I could have bought different refrigerators that were readily available but there is no substitute for excellence! Our son bought the same model few years ago and he assured us it was the best refrigerator ever. He is a techie perfectionist and we trust his opinion on tech stuff! We are pretty low tech and still learning about this product but it's a joy to work with! The style is beautiful and makes great crushed ice (very quietly!) The compartment freezer is the best feature for us! No more buried and lost food in the freezer! It was worth the long wait and we are very pleased. We are short and reaching the back of top shelf is a bit difficult but that is a minor inconvenience. May it last a long time for us!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: jmnjjn
from Bethlehem, Pa
Verified Purchase:Yes
The Cadillac of refrigerators. The look of no handles is incredible which adds extra space inside your refrigerator. All the features which include auto open door and auto close. So much more.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
HUGE fridge and keeps all the food cool and frozen
on May 22, 2024
Posted by: paulus5010
from San Jose, CA
Verified Purchase:Yes
We bought this 2 months ago and it is a HUGE fridge. It keeps the temperature as it is set to. Now our fridge in no longer crammed with food, and it is easy to find and reach the food we wanted.
The compressor seems to run all the time.
The compressor seems to run all the time.
Pros: Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Best Refrigerator in Most Important Ways w Niggles
on April 17, 2021
Posted by: Johnny NYC
from New York
[This review was collected as part of a promotion.] So I bought a bunch of the signature LG devices. The range. The fridge. The dishwasher. The air purifier.
Overview
This fridge is something special in ways all the reviews miss. NOTHING comes close to the cubic capacity of this fridge, 31cubic ft is crazy for a fridge that fits in a standard 70" height and 36" width. I can put in a full 24 cans of soda into just a single row on the top shelf. In comparison, and over 7' tall and 48" subzero has 29cubic feet. LG just packages their refrigerators way more efficiently than all other brands. The next closest brands for such space density are the Samsungs, and then it drops off a cliff. Oh, it also looks better and costs half the price of the subzero.
This fridge is something special in ways all the reviews miss. NOTHING comes close to the cubic capacity of this fridge, 31cubic ft is crazy for a fridge that fits in a standard 70" height and 36" width. I can put in a full 24 cans of soda into just a single row on the top shelf. In comparison, and over 7' tall and 48" subzero has 29cubic feet. LG just packages their refrigerators way more efficiently than all other brands. The next closest brands for such space density are the Samsungs, and then it drops off a cliff. Oh, it also looks better and costs half the price of the subzero.
Fridge part
The door within a door, I thought was a gimmick. It's useless on the sub zeros because it makes the low storage space even worse because the glass door on a sub zero has no inner door shelf. The LG door within a door knock-to-view glass has a really deep shelf. So you can easily put in a half gallon of milk, and soda, but also all your condiments (ketchup, salad dressings, etc). All that messy hard to organize stuff easily fits in there, which makes the stuff you put into the regular part of the fridge more easily organized, and frankly more of a cool looking presentation. But the sheer really usable space in the fridge part is amazingly good, and frankly, I've seen nothing better. NIGGLES. The two things to make it perfect are the deli drawer is the entire width of the fridge, so you need to open both doors to really use it, it would be great if they split that drawer in 2 halves so you dont have to open both doors. It would be great if one of the lower shelves would collapse backward so you dont have to take it out when you put in a big pot, and when you remove the pot, you can just extend the shelf back out.
The door within a door, I thought was a gimmick. It's useless on the sub zeros because it makes the low storage space even worse because the glass door on a sub zero has no inner door shelf. The LG door within a door knock-to-view glass has a really deep shelf. So you can easily put in a half gallon of milk, and soda, but also all your condiments (ketchup, salad dressings, etc). All that messy hard to organize stuff easily fits in there, which makes the stuff you put into the regular part of the fridge more easily organized, and frankly more of a cool looking presentation. But the sheer really usable space in the fridge part is amazingly good, and frankly, I've seen nothing better. NIGGLES. The two things to make it perfect are the deli drawer is the entire width of the fridge, so you need to open both doors to really use it, it would be great if they split that drawer in 2 halves so you dont have to open both doors. It would be great if one of the lower shelves would collapse backward so you dont have to take it out when you put in a big pot, and when you remove the pot, you can just extend the shelf back out.
Ice maker/water part
The ice maker and water are great, and compact. The water filter is super easy to change. The air filter in back is a little annoying but not too bad. I love how they made the water/ice unit flush so it doesnt look like an eye sore. The pre-measured settings are cool. NIGGLES. One thing that could be improved is I wish the water dispenser worked like at a fast food restaurant where you could place the water sitting on the stand, hit 12oz, and walk away letting it fill that amount without having to hold the glass against the lever. Also, the water and ice are splashy unless you hold your glass higher up.
The ice maker and water are great, and compact. The water filter is super easy to change. The air filter in back is a little annoying but not too bad. I love how they made the water/ice unit flush so it doesnt look like an eye sore. The pre-measured settings are cool. NIGGLES. One thing that could be improved is I wish the water dispenser worked like at a fast food restaurant where you could place the water sitting on the stand, hit 12oz, and walk away letting it fill that amount without having to hold the glass against the lever. Also, the water and ice are splashy unless you hold your glass higher up.
Freezer
The freezer is IMMENSE. Like crazy big, and the way the drawers auto extend out of it is border line Disney magic. Really spacious. The freezer part is just so perfect and great, I have no niggles at all with it.
The freezer is IMMENSE. Like crazy big, and the way the drawers auto extend out of it is border line Disney magic. Really spacious. The freezer part is just so perfect and great, I have no niggles at all with it.
Reliability
So mine was a 2019 (non-alexia) version and I put in a temperature sensor from Eve in there to monitor the temperature and noticed the temperatures were going up over 50F at times for prolonged periods of time. I called LG, got service person there, and they had to replace the motherboard, and not the compressor. This seemed to fix the issue and my guess is they have upgraded the system since I've had it. Since then, the temperature generally stays where I put it at 37, and it will rise regularly to around 40F-42F for an hour or so every day or 2, my guess is, to control for humidity and prevent any frost. The fridge is completely free of frost.
So mine was a 2019 (non-alexia) version and I put in a temperature sensor from Eve in there to monitor the temperature and noticed the temperatures were going up over 50F at times for prolonged periods of time. I called LG, got service person there, and they had to replace the motherboard, and not the compressor. This seemed to fix the issue and my guess is they have upgraded the system since I've had it. Since then, the temperature generally stays where I put it at 37, and it will rise regularly to around 40F-42F for an hour or so every day or 2, my guess is, to control for humidity and prevent any frost. The fridge is completely free of frost.
Other Niggles.
Here are the 2 biggest, the refrigerator slightly bows out in the middle and the door hinges do not let you place the fridge flush with your cabinets unless you do some custom work. The refrigerator is not plumb. The edges of the fridge bow out. We built a custom nook so the fridge would be flush with the cabinets. This was NOT easy as the fridge has massively thick doors and the hinge is not well thought out in that the doors would not swing out unless the fridge is NOT flush with the cabinets and needs to extend like 8" out from your cabinets for the doors to open. if they placed the hinge in a different spot, you would be able to open the doors and keep the fridge flush with your cabinets, and LG should rethink the hinge design. Anyway, the surprise is we built a custom space and had 3/8" gap on the sides for the fridge to slide in and it BARELY fit. Up top and bottom there is 3/8" but in the middle body of the fridge, it BOWS out and almost touches the sides of the space we have for it. This is really not understandable for a product in this class. Maybe we just have a weird unit, and an early model. But do not just go by the stated measurements and go measure a model including it's girth at the middle fo the fridge width wise. It's different than at the top and bottom. The good news is this bowing out of the sides is not something your eye really picks up, so it's not a constant annoyance. But it could be a tragedy if you are trying to fit it into a really tight and/or custom spot.
Here are the 2 biggest, the refrigerator slightly bows out in the middle and the door hinges do not let you place the fridge flush with your cabinets unless you do some custom work. The refrigerator is not plumb. The edges of the fridge bow out. We built a custom nook so the fridge would be flush with the cabinets. This was NOT easy as the fridge has massively thick doors and the hinge is not well thought out in that the doors would not swing out unless the fridge is NOT flush with the cabinets and needs to extend like 8" out from your cabinets for the doors to open. if they placed the hinge in a different spot, you would be able to open the doors and keep the fridge flush with your cabinets, and LG should rethink the hinge design. Anyway, the surprise is we built a custom space and had 3/8" gap on the sides for the fridge to slide in and it BARELY fit. Up top and bottom there is 3/8" but in the middle body of the fridge, it BOWS out and almost touches the sides of the space we have for it. This is really not understandable for a product in this class. Maybe we just have a weird unit, and an early model. But do not just go by the stated measurements and go measure a model including it's girth at the middle fo the fridge width wise. It's different than at the top and bottom. The good news is this bowing out of the sides is not something your eye really picks up, so it's not a constant annoyance. But it could be a tragedy if you are trying to fit it into a really tight and/or custom spot.
The other thing that LG needs to do is have the display show not just the desired temperature setting, but the actual measured temperature and humidity and air quality inside the fridge. There is no reason why I have to buy a 3rd party sensor and put that into the fridge. Finally, the UI inside the fridge for setting the temperature and other things are designed by an engineer and are not intuitive. They need to give it to a UI designer to simplify that or make it work off an app on your phone.
Another niggle is the glass doors on all their signature products are a bad choice of materials. They are semi mirror and you knock and then you can see in. LG goes to pains to promote how the textured steel is fingerprint resistant, and it is. But the knock-to-look glass is a fingerprint magnet! It's terrible and near impossible to keep clean. Why would you not address this when you went to such pains to keep the steel fingerprint free. This applies to the range as well. Weird decision in materials.
Last niggle has to do with the design. it is gorgeous and I love how it does not have visible handles. But the inset handles collect crumbs and things over time. It's decently easy to clean, but perhaps they can make that space designed a little easier to clean out.
Moving it in your place is also tough if you have standard size doors. This extra deep model means they have to take the doors off to get the fridge into your place, and then put the doors back on inside your place. It's just so darn big, it wont get through a standard door otherwise.
Conclusion
Despite the numerous niggles is, there just is nothing that comes close in capacity for the same size. NOTHING. This signature fridge stands alone at 31cubic feet capacity for this standard size and destroys oversized sub zero's. It's amazing. The design aesthetic is just stunning and beautiful with no handles.
Despite the numerous niggles is, there just is nothing that comes close in capacity for the same size. NOTHING. This signature fridge stands alone at 31cubic feet capacity for this standard size and destroys oversized sub zero's. It's amazing. The design aesthetic is just stunning and beautiful with no handles.
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com