Customer reviews from lg.com
LG - SIGNATURE 30.8 Cu. Ft. 4-Door French Door-in-Door Smart Refrigerator with InstaView - Textured Steel
Average customer rating
4.1
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
14
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
4
71%of customers recommend this product.
(
5 out of
7)
Customer Reviews for LG - SIGNATURE 30.8 Cu. Ft. 4-Door French Door-in-Door Smart Refrigerator with InstaView - Textured Steel
Posted by: jgeorg
from Annandale, Va
Verified Purchase:Yes
I purchased this product about a month ago and have had 2 service calls due to leakage. Am waiting for next failure to occur.
Pros: ease of use, Style/Design, Features/Settings
Quality
1
Features
5
Value
2
Response from lg.comBy JaNika Wiley, Social Media, November 8, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
5
LG Signature Refrigerator
on November 8, 2024
Posted by: Kimberlee1234
from Arizona
[This review was collected as part of a promotion.] Love my huge LG Signature refrigerator. It’s almost been 5 years with no problems. If something goes wrong, I’m glad I have a Home Warranty. I had the Samsung Chef Collection before this. Talk about a big trash can. The ice maker would always freeze up. It was a know problem and Samsung actually gave me my money back. So, so happy I went with LG.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Nice Features, plan on repairs
on August 5, 2022
Posted by: IUmad
from IN
I purchased the LG top of the line Signature refrigerator and have had lots of repairs. Now they are telling me it's not able to be repaired. Have an extended warranty but that's a nightmare to get anyone to take responsibility
Pros: Style/Design, Features/Settings
Quality
1
Features
4
Value
2
Response from lg.comBy Jennifer, Social Media, August 5, 2022
Based on the numerous issues that you have experienced your frustration is understandable. We would like to gather more information from you to help resolve. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info along with a detailed description of the issues so that we can work towards a resolution. Thank you. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
1
No where near luxury
on January 18, 2022
Posted by: DanielP4
from Philadelphia
Constant issues with the LG Signature products and when I call the concierge line, they can’t put a real person on the line due to Covid- really?!?
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Jennifer, Social Media, January 19, 2022
We are terribly sorry to see that you have had an issue contacting our concierge line. I have escalated your email to the Concierge team and they will be contacting you shortly. ^Jennifer
Written by a customer while visiting lg.com
Posted by: JasonCA
from Californi
Verified Purchase:Yes
[This review was collected as part of a promotion.] After 3 LG refrigerators I hope this one has as long of life as my first LG fridge. My first is still alive and kicking working great and is almost 20 years old. My second didn’t last that long. That one broke several times and finally died after about 5 years.
This new refrigerator seems much higher quality when it comes to cooling systems. There does not seem to be hot spots in the top or bottom. In the freezer there are not thawed out products like our old one where it hat hot spots.
After 2 years now here are the issues we have had
1. The magnetic trim seal started to rip as the material is very thin
2. The door shelves are thin plastic and broke in several places. The plastic cannot hold heavy milk jugs or heavy items.
3. Shelf placement. Maybe just a design flaw but the shelves could have used more configuration points
4. Short warranty. For the price point it should have a longer warranty
1. The magnetic trim seal started to rip as the material is very thin
2. The door shelves are thin plastic and broke in several places. The plastic cannot hold heavy milk jugs or heavy items.
3. Shelf placement. Maybe just a design flaw but the shelves could have used more configuration points
4. Short warranty. For the price point it should have a longer warranty
This was a really expensive fridge so hope it lasts a long time
Quality
4
Features
4
Value
3
Written by a customer while visiting lg.com
Customer Rating
5
Probably the best refrigerator you can buy!
on November 18, 2022
Posted by: JiichanBaachan
from Cupertino, CA
Verified Purchase:Yes
I ordered this after our refrigerator stopped working but it was during the product shortage and had to wait a whole month to receive it! I could have bought different refrigerators that were readily available but there is no substitute for excellence! Our son bought the same model few years ago and he assured us it was the best refrigerator ever. He is a techie perfectionist and we trust his opinion on tech stuff! We are pretty low tech and still learning about this product but it's a joy to work with! The style is beautiful and makes great crushed ice (very quietly!) The compartment freezer is the best feature for us! No more buried and lost food in the freezer! It was worth the long wait and we are very pleased. We are short and reaching the back of top shelf is a bit difficult but that is a minor inconvenience. May it last a long time for us!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great Refrigerator. Looks and works great!
on September 11, 2022
Posted by: JMNJJN64
from Bethlehem, Pa
Verified Purchase:Yes
We bought this refrigerator to replace our old LG of 20 years. The inside is tremendous and overall we are glad we purchased this refrigerator.
Pros: ease of use, Quality, Style/Design, Features/Settings, camera, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: jmnjjn
from Bethlehem, Pa
Verified Purchase:Yes
The Cadillac of refrigerators. The look of no handles is incredible which adds extra space inside your refrigerator. All the features which include auto open door and auto close. So much more.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com