Customer reviews from oster.ca
Oster - 4-Slice Wide-Slot Toaster - Stainless Steel
Average customer rating
1.5
(13 Reviews)
Rating breakdown 13 reviews
5 Stars
0
4 Stars
0
3 Stars
1
2 Stars
5
1 Star
7
0%of customers recommend this product.
(
0 out of
12)
Customer Reviews for Oster - 4-Slice Wide-Slot Toaster - Stainless Steel
Customer Rating
2
Disappointing
on August 22, 2021
Posted by: MrsMaz
from Orillia, Ontario
Gender:Female
We love the look and shape of this toaster but performance is disappointing. We bought this toaster and after several attempts and settings could not get both sides evenly toasted. Thought maybe it was defective. Returned it and bought another one. Same issue. One side really dark other side was barely warm. (Like it was on bagel setting but it wasn’t). User brochure says the elements will glow at different levels and that is normal but it toasts unevenly? We returned second one and went with a different brand. Unfortunately
No, I would not recommend this to a friend.
Response from oster.caBy Oster®, Consumer Care, August 26, 2021
Thank you for contacting Oster®! We sincerely appreciate your time reaching out and giving us your honest feedback and experience about the Oster® 4-Slice Black Stainless Steel Toaster. We are sorry to hear that it didn't meet your expectations. We will make sure that our design and production team are made aware of your feedback.
If toaster is not toasting evenly, these are the possible causes:
The crumb tray may not be in place. This will affect toasting performance.
You have to make sure crumb tray is clean.
You have to make sure when toasting two slices at a time, the slices should be of equal size and freshness to ensure even toasting.
If we can be of assistance in the future, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
If toaster is not toasting evenly, these are the possible causes:
The crumb tray may not be in place. This will affect toasting performance.
You have to make sure crumb tray is clean.
You have to make sure when toasting two slices at a time, the slices should be of equal size and freshness to ensure even toasting.
If we can be of assistance in the future, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Written by a customer while visiting oster.ca
Customer Rating
2
Poor Quality = Poor Results
on September 15, 2021
Posted by: Gavin
from Halifax, NS
Gender:Male
We got this toaster two months ago, and immediately something seemed off. The bagel mode button didn't light up reliably, and it doesn't seem to change anything whether it's off or on, lit up or not. It never toasted evenly, always doing the lower side much darker than the higher side. A month after having it, the settings now seem to have no bearing on how toasted the result is, I've had it burn a slice while set to 2 as often as leaving a slice at 4 barely touched, even with the same kind of bread! We have to watch our toast cook to prevent setting off the smoke alarm or re-push it down multiple times.
Don't buy this toaster.
No, I would not recommend this to a friend.
Response from oster.caBy Oster® , Consumer Care, September 16, 2021
Thank you for contacting the Oster® Brand. We are sorry to hear that your Oster® 4-Slice Long-Slot Toaster is having issues. This is certainly not the experience we want you to have. Take note that our toasters have a year limited warranty and we would love to provide you with a better solution. For us to do that, one of our specialists will contact you via email shortly. Have a great day!
Written by a customer while visiting oster.ca
Customer Rating
1
Uneven Toasting
on January 11, 2022
Posted by: Mjddfd
from Inverary, ON
Gender:Female
I got this as a Christmas gift. It looks great and I like the long slots for artisanal bread I bake. Unfortunately, the sides of the piece of toast do not toast evenly and the edges burn all the time.
No, I would not recommend this to a friend.
Response from oster.caBy Oster, January 14, 2022
Thank you for reaching out to Oster®. If your toaster is not toasting evenly, please check the following: - Is crumb tray in place? This will affect toasting performance. - Make sure crumb tray is clean. - Make sure when toasting two slices at a time, the slices should be of equal size and freshness to ensure even toasting.
If you have any question regarding the warranty or would like to obtain warranty service, please contact us. Hope this helps!
If you have any question regarding the warranty or would like to obtain warranty service, please contact us. Hope this helps!
Written by a customer while visiting oster.ca
Customer Rating
1
In even toasting
on May 15, 2021
Posted by: Klewin
from Medicine Hat alberta
It toasts unevenly. The most horrible Toaster I have ever bought . Im completely unhappy with my purchase
No, I would not recommend this to a friend.
Response from oster.caBy Consumer Care Department, May 17, 2021
Thank you for reaching Oster® Brand. Having a toaster that cook unevenly is certainly not the experience we want you to have with your toaster. Kindly unplug and replug the cord after 3 minutes. Make sure that you plug this into a working outlet. Ensure that you choose the correct setting.
If this doesn't resolve your issue, we believe that this concern is covered by the wonderful warranty that your product has. In order to process a replacement, we may need to gather more information. We'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
If this doesn't resolve your issue, we believe that this concern is covered by the wonderful warranty that your product has. In order to process a replacement, we may need to gather more information. We'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Written by a customer while visiting oster.ca
Customer Rating
1
Awful Product
on January 9, 2022
Posted by: tma1970
from Alberta
Gender:Female
I bought this toaster about 4 months ago and I have to say it was the Worst purchase I have ever made, especially for the amount I paid for it. It burns the edges of the toast no matter what setting it is on or where you place the bread inside of it. It only toast one side at a time then you have to flip your bread. I would no recommend this to anyone to buy. I have been told by so many to get an Oster toaster, wrong decision. It absolutely sucks. I gave it a 1 star only because there were no - stars to give. I actually rate this toaster a minus 10. I have reached out to Oster about this product, I guess we will see if the respond to me.
No, I would not recommend this to a friend.
Response from oster.caBy Oster® , Consumer Care, January 10, 2022
Thank you for contacting the Oster® Brand. We appreciate your time and effort for bringing this to our attention. We’re sorry to hear that you’re having issues with your toaster. That is definitely not the kind of experience that we want you to have. No worries, we are here to help.
If only one side is toasting, make sure the bagel setting has not been selected. If it has been selected, then only the inner elements will heat up.
If the above troubleshooting does not work and the unit is covered under the warranty, please note that our toasters have a one-year limited warranty, if this doesn’t fix the issue, we encourage you to please contact Oster® directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.oster.ca/en_CA/customerservicecontact?cid=contactus
If only one side is toasting, make sure the bagel setting has not been selected. If it has been selected, then only the inner elements will heat up.
If the above troubleshooting does not work and the unit is covered under the warranty, please note that our toasters have a one-year limited warranty, if this doesn’t fix the issue, we encourage you to please contact Oster® directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.oster.ca/en_CA/customerservicecontact?cid=contactus
Written by a customer while visiting oster.ca
Customer Rating
1
Leaver wont lock into position
on January 11, 2021
Posted by: Manda2861
from Clinton Ontario
Gender:Female
Just bought this toaster and it wont lock into position to toast the toast
No, I would not recommend this to a friend.
Response from oster.caBy Consumer Care Department, February 17, 2021
Thanks for reaching out! Oh no! Having a toaster that has a lever that wont stay down is definitely not the experience we want you to have. Kindly follow the steps below to resolve this:
- Plug to a working outlet
- Unplug and replug after 3 minutes
- Make sure that you choose the correct setting
If this doesn't fix the issue, please fill-up this form https://www.oster.ca/en_CA/customerservicecontact?cid=contactus and we will get you all taken care of. Have a nice day!
- Plug to a working outlet
- Unplug and replug after 3 minutes
- Make sure that you choose the correct setting
If this doesn't fix the issue, please fill-up this form https://www.oster.ca/en_CA/customerservicecontact?cid=contactus and we will get you all taken care of. Have a nice day!
Written by a customer while visiting oster.ca
Customer Rating
2
Good toaster but has cheap components
on June 14, 2021
Posted by: Orcam
from Montreal, CA
Gender:Male
Toaster worked great for the last year however the main push down handle to activate the toaster does not stay down any longer. Can't make toast unless you keep the handle pressed down for the entire time to reach your desired shade. Very disappointing!
ML
ML
No, I would not recommend this to a friend.
Response from oster.caBy Oster, Consumer Care, June 16, 2021
Thank you for contacting Oster®. We appreciate you for letting us know about this and we apologize for any inconvenience. We are always looking for ways to better our product, and your feedback is an invaluable part of that process. Thank you and have a great day!
Written by a customer while visiting oster.ca
Customer Rating
1
Do I have to give a star?
on August 5, 2021
Posted by: ToastlessInSeattle
from Seattle
Gender:Female
We have been living with this for a while. Horrible toaster. Cheaply made. Little metal thing that holds the toast bottom does NOT stay in the guide slot on one side- forever having to get it back in the slot. Recently not even starting due to this issue. When it does start it is inconsistent at best. Uneven. Requires multiple toasts. Untoasted. Burnt. Very uneven toasting. All of these issues. Daily it seems I say- can it REALLY be THIS hard to toast toast? Considering using oven instead. NS. Really. We thought we needed a new toaster when we ditched our second cuisinart. Not quite sure how much money we need to spend to get a QUALITY toaster these days. Just a sign of everything that is wrong in the world. And yes it is just a toaster.
No, I would not recommend this to a friend.
Response from oster.caBy Consumer Care Department, August 6, 2021
Thanks for contacting Oster® brands. We are sorry to hear that the toaster does not meet your expectation and it is not toasting properly. This is certainly not the experience we want you to have. No worries, we are here to help! As we are holding to our promise in creating great products and providing best customer service experience, we will make sure that your comments and concerns will be raised to help us deliver great experiences consistently.
Your toaster has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Your toaster has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Written by a customer while visiting oster.ca