This Laptop has been underwhelming to day. I had to wait 5 months for a delivery, which in of itself greatly hampered any excitement I had for it. Now that I've got it, I've been happy to use features like the fingerprint reader sign-in, and the full number pad. But the battery life had been very underwhelming. i find I have to charge it multiple times a day for my average use as a student. They're listed battery life of approx 12 hours does not compare with what I've seen. Especially if you're working from home and participate in video calls. I expected a lot more for how much this cost
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, February 24, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Also, for your battery, please utilize this link https://support.lenovo.com/jp/th/solutions/ht063051.
This laptop has been nothing but frustrating. Only thing loaded on it is Microsoft Office and I can't have a Word document open and check my email at the same time without significant slowdowns. I cannot use networking sites like Skype or Zoom without it crashing (it's not the WiFi as the other laptops in my home work just fine). Very frustrating for a brand new laptop that was supposed to be far superior to the old Asus I used to use (which I may have to switch back to).
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, February 24, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Also, our Lenovo Vantage app allows you to update drivers, run device diagnostics and take advantage of other tools to get more out of your device. Please access this link in regards to Lenovo Vantage https://support.lenovo.com/by/en/solutions/ht505081 as well as this link for a video overview https://www.youtube.com/watch?v=e2_hmA_XHs0.
Laptop didn’t work when i got and it and the exchange process is very slow
Response from lenovo.comBy Adrian_Lenovo, Customer Service, February 24, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience Also, please contact our Customer Service team at 1-855-253-6686.
I have only used it a few times but overall seems solid and reliable. I am finding it is not as quick as I thought it would be on start up and it takes a while to get going but once everything is opened it seems to work well.
Considering what I paid for this laptop. It's solidly middleground. It's very light, and the features, size and keyboard are great. However, I have serious reservations about lag when running multiple (3-5) applications, and the battery for a new laptop feels almost defectivelt short - maybe 5 hours.
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, February 8, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Also, our Lenovo Vantage app allows you to update drivers, run device diagnostics and take advantage of other tools to get more out of your device. Please access this link in regards to Lenovo Vantage https://support.lenovo.com/by/en/solutions/ht505081 as well as this link for a video overview https://www.youtube.com/watch?v=e2_hmA_XHs0.
Additionally, for your battery, please utilize this link https://support.lenovo.com/jp/th/solutions/ht063051.
I bought my laptop just before Christmas. There was a slight delay in shipping, but I was kept informed of each stage (arrived undamaged and well packaged). It was easy to set up on my own (I'm not a very technical person so that says a lot). Its very fast and runs quietly compared to laptops I've had in the past. Only downside is the heat gets generated at the bottom of the laptop and I have noticed it gets a bit too warm to use directly on my lap. Otherwise absolutely love it!
I am quite disappointed with this purchase. It is very slow to turn on even though it is brand new. I preferred my 4 year old other thinkpad... would not buy and not recommend
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, January 26, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Also, our Lenovo Vantage app allows you to update drivers, run device diagnostics and take advantage of other tools to get more out of your device. Please access this link in regards to Lenovo Vantage https://support.lenovo.com/by/en/solutions/ht505081 as well as this link for a video overview https://www.youtube.com/watch?v=e2_hmA_XHs0.