Customer reviews from Haier US Appliance Solutions dba GE Appliances
Monogram - 29.5 Cu. Ft. Side-by-Side Built-In Refrigerator - Custom Panel Ready
Average customer rating
3.5 out of 5
3.5
(52 Reviews)
Open Ratings Snapshot
Rating breakdown 52 reviews
5 Stars
21
4 Stars
12
3 Stars
4
2 Stars
4
1 Star
11
62%of customers recommend this product. 
(
31 out of 50
)
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Customer Reviews for Monogram - 29.5 Cu. Ft. Side-by-Side Built-In Refrigerator - Custom Panel Ready
Customer Rating
1 out of 5
1
Hugh disappointment
on August 28, 2020
Posted by: UnhappyInHouston
from Houston
Ice and water dispenser is awful. It is a lemon. Takes too long to dispense water and ice. Both the selection and dispensing mechanisms are not responsive. I owned the previous version of this fridge and liked it enough to replace it with the new model. The new version is a total lemon. I regret my purchase.
No, I would not recommend this to a friend.
Written by a customer while visiting Haier US Appliance Solutions dba GE Appliances
Customer Rating
2 out of 5
2
Bad design!
on August 15, 2020
Posted by: GGreen
from Port Orange Florida
Very noisy and whoever designed the ice maker should be fired. Next to impossible to reach in to get the ice unless you’re 6’ tall. Im 5’7” and Have to scoop ice out with a small cup and place in another container for use. Another problem with the ice maker is it had a hole in the collector bin and should the power go out, the ice turns to water and leaks all over everything below the bin. My shelves are now rusted from this brainiac design. Absolutely ridiculous!!
No, I would not recommend this to a friend.
Written by a customer while visiting Haier US Appliance Solutions dba GE Appliances
Customer Rating
4 out of 5
4
Awaiting completion
on March 31, 2020
Posted by: Busy Beth
from Beaufort, SC
This is my second 48 inch built in so after 21 years I had no hesitation re buying another and it seems to be working great. My panels need to be made slightly smaller and I am waiting for the dealer to send the appropriate person for that and to put on the handle. I am using with 2 large loops of ribbon screwed into frame. One complaint re design—did you have a giant design the ice maker placement. Not near as good as my unit from 1999. I am almost 5’5” and find it difficult to get to the bottom of the ice cube container.
I would recommend this to a friend!
Written by a customer while visiting Haier US Appliance Solutions dba GE Appliances
Customer Rating
5 out of 5
5
Nicely designed
on August 5, 2020
Posted by: Marti
from Huntington Beach, Ca
I bought this to,replace previous Monogram side by side, 48"
Was pleasantly surprised as to the design inside and the lighting much better. It is slightly smaller than previous one but appears more spacious, easy to access all areas.
I would recommend this to a friend!
Written by a customer while visiting Haier US Appliance Solutions dba GE Appliances
Customer Rating
1 out of 5
1
Proceed with caution
on March 20, 2021
Posted by: Lynell B
from New Jersey
We purchased a monogram and it stopped working after 2 weeks. I would not recommend the expense of a monogram as quality control has diminished completely.
No, I would not recommend this to a friend.
Response from Haier US Appliance Solutions dba GE AppliancesBy John@MonogramMonogram AppliancesMarch 22, 2021
Hello and thank you for sharing your experience with your refrigerator. We are surprised to hear about the trouble you have had with this model and hope you will take advantage of the warranty. Please call 1-800-432-2737 or schedule service online here: https://www.geappliances.com/ge/service-and-support/service.htm

We hope to hear from you soon.
Written by a customer while visiting Haier US Appliance Solutions dba GE Appliances
Customer Rating
3 out of 5
3
OK but makes more noise than I would like.
on June 24, 2020
Posted by: Donald White
from Huntington Beach CA
Works OK and has good door storage but is much louder than I think a premium refrigerator should be. Very annoying noise.
No, I would not recommend this to a friend.
Written by a customer while visiting Haier US Appliance Solutions dba GE Appliances
Customer Rating
4 out of 5
4
Not as good as the prior same model we had!!!
on August 4, 2021
Posted by: Scotda
from Northern California
PROS - better lighting in the fresh food area, supposedly more energy efficient - we shall see since the doors don't seem to close as tightly as those on the prior model, the new model fit perfectly in the same space as the old one, luckily the old custom door panels fit on the new one, the old door handles "kind of" fit on the new model. CONS - doesn't display current actual temperatures in freezer or fresh food area so we have no idea if it's working properly, the prior model showed the actual temperatures in the freezer and the fresh food area which alerted us to the fact that the old one was failing, the icemaker sends ice cubes out the right side of the ice bin because the bin is too small, it makes smaller and fewer ice cubes per day than the prior model, it has one less climate controlled drawer/bin in the fresh food area which is a big disappointment, our prior model had a "produce bin" and a "meat bin" and a "deli bin" and we used all three all the time, the fresh food area has one less shelf than the old model, the tall shelf above the deli bin can't be moved lower because they didn't allow for adjustment slots in the brackets at the back of the fresh food area above the "deli bin" so there is one really tall shelf that makes for less space for the types of items we buy, the new model came without any handles - fortunately my husband kept the old handles from our model, it was much easier to turn on/off the icemaker in the old model - with the new one, it always changes the temperature instead of just turning the icemaker off/on, owner's manual doesn't sufficiently explain the operation of the icemaker, we can't tell if the doors have sealed completely when we close the doors because there is no suction when the doors close like on the prior model, lighting in the freezer area not as good as in the prior model, it didn't come with an egg tray like the prior model, none of the shelves in the fresh food area are as deep as the shelves in the prior model. Overall, WE MUCH PREFERRED OUR OLD MODEL!!! I guess if you didn't have an old model you might like this new model. We just found that many of the features we liked in the old model aren't in the new model. Disappointing. I guess if we could have seen one in person before we purchased the new model we would have known what to expect. Our old model only lasted about 12 years. Actually, the old one started warming on the fresh food side (up to 54 degrees) and extreme freezing on the freezer side (down to negative 14 degrees) when it was only 10 years old. We certainly hope this new one lasts a lot longer than 10 - 12 years!!
Written by a customer while visiting Haier US Appliance Solutions dba GE Appliances
Customer Rating
5 out of 5
5
Great Features & So Much Space
on May 11, 2022
Posted by: Joyce77
from Brea, CA
I love how much room there is in my new GE Monogram Refrigerator/Freezer. With four shelves that are 13" D x 24" L, there is plenty of room to prepare ahead for large gatherings. The shelves are large enough to fit a sheet cake or accommodate large trays or cookie sheets of food. I am now able to place large bottles of juice or tall wine bottles on the top shelf without any problem (you can see an example of the bottle heights in one of the pictures). The shelves are fully adjustable in both the refrigerator and freezer. There is also plenty of room in the side door compartments, even for tall & wide containers of milk and juice. Having a closed see- thru compartment on the side door for butter (and where I also keep cream cheese) makes these items easy and fast to get. The special sealed "Deli Drawer" and "Produce Drawer" help maintain the proper humidity level to keep items fresh. I like the bottom drawer with its adjustable controls for "Express Chill" and "Express Thaw" in addition to a selection of temperatures for different types of foods. I have used this drawer several times to chill beverages fast. I love that there is a "control lock" for the temperature settings since my great-grandbaby likes to push buttons. There is even lighting in the lower drawers making it so easy to see what is inside (see picture). The side freezer makes everything easy to find and reach, especially the two convenient pull-out drawers at the bottom. This is my favorite appliance in the kitchen and it makes food preparation and entertaining so much easier!
I would recommend this to a friend!
Written by a customer while visiting Haier US Appliance Solutions dba GE Appliances
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