Customer reviews from lg.com
LG - 36 inches - Convertible - Wall Range Hood - Stainless Steel
Average customer rating
2.6
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
1
4 Stars
2
3 Stars
0
2 Stars
1
1 Star
3
50%of customers recommend this product.
(
1 out of
2)
Customer Reviews for LG - 36 inches - Convertible - Wall Range Hood - Stainless Steel
Customer Rating
1
Disappointing: repeatedly received damaged product
on October 2, 2022
Posted by: MXH1
from Pasadena, CA
I have multiple LG appliances and used to be extremely happy with them: great design, highly reliable.
However, my experience with this range hood has been beyond disappointing. It arrived massively damaged (see photos), and a replacement arrived with almost identical damage. The shipping box appeared to be in good condition. The reviews of similar LG range hoods indicate that this is a widespread issue. I am afraid that this is an LG quality problem. It may be time to consider other brands.
However, my experience with this range hood has been beyond disappointing. It arrived massively damaged (see photos), and a replacement arrived with almost identical damage. The shipping box appeared to be in good condition. The reviews of similar LG range hoods indicate that this is a widespread issue. I am afraid that this is an LG quality problem. It may be time to consider other brands.
Quality
1
Features
1
Value
1
Response from lg.comBy JaNika Wiley, Social Media, October 10, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG appliances. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
1
3 times damaged
on March 9, 2023
Posted by: 3 times not a charm
from Pensacola, FL
I have bought this range hood 3 different times with all arriving damaged. I have completed a complete home remodel and installed all Black stainless LG appliances. So it is frustrating and still need to order yet another. I see that the site states they are not available in my zip code. SMH
Pros: Style/Design
Quality
1
Features
1
Value
1
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, March 12, 2023
We appreciate all feedback, and we thank you for bringing this to our attention. It's hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best products possible. We will work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000, and we'll be happy to assist. ^Danee
Written by a customer while visiting lg.com
Customer Rating
5
Nice low-profile vent hood
on March 7, 2024
Posted by: Jonathan2020
This vent hood matches my LG range and refrigerator perfectly. While I don't use the app much, it works well when I've tried it out. Overall, I am happy with the design and performance.
Pros: Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
No Extensions Made for Any LG Hood
on February 12, 2020
Posted by: Anonymous
from Westfield, Indiana
I purchased all LG appliances for my new home and now have to redo my kitchen cabinets because they only have range hoods that fit 9.5' ceilings. Seems ridiculous to me that all of their competitors offer extensions and LG can only sell to customers with 9.5' ceilings. That eliminates their wealthiest demographic. Very upset and dissatisfied.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, February 12, 2020
Hey Robb. We hate to hear you are unhappy with your new range hood. We would be happy to look into how we can best assist you with this issue. For assistance, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter DM: @LGUS
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter DM: @LGUS
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
Written by a customer while visiting lg.com
Posted by: ER22
from Elk River, MN
Verified Purchase:Yes
[This review was collected as part of a promotion.] Even though we had multiple that were delivered and damaged, the hood that was finally installed looks great and does what we need it to do. Love the black stainless
Pros: Style/Design, ease of use
I would recommend this to a friend!
Quality
4
Features
3
Value
4
Written by a customer while visiting lg.com
Posted by: clgames
from Green Valley AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] This hood came with my new house. I think it is very attractive and appears to perform as expected.
Pros: Style/Design
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
2
Disappointed
on December 9, 2024
Posted by: Lisa0424
[This review was collected as part of a promotion.] Fan has five settings, only two work. Waiting to get replaced.
Response from lg.comBy true, LG Digital Care Team, December 11, 2024
Hey there! Thank you for sharing your feedback. It's great that you've already arranged for a replacement—once everything is in working order, we’re confident you’ll enjoy the full range of fan settings. If you need any further assistance or would like to check on the status of your work order, we'd be happy to find out more. in the meantime, feel free to reach out on social media @LGUSSupport. We're here to help! ^ Diego
Written by a customer while visiting lg.com