Customer reviews from samsonite.com
Samsonite - Gridlok Backpack for 17" Laptop - Dark Night
Average customer rating
4.4
(34 Reviews)
Rating breakdown 34 reviews
5 Stars
26
4 Stars
2
3 Stars
2
2 Stars
1
1 Star
3
86%of customers recommend this product.
(
24 out of
28)
Customer Reviews for Samsonite - Gridlok Backpack for 17" Laptop - Dark Night
Posted by: Anthony
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the bag and all the pockets however my first impression was somewhat negative. When I opened the bag out of the shipper the logo badge popped off. Not worth returning over but not a good first impression for what seems to be a fairly premium backpack, Now I have two holes where that rivets popped through to remind me of that first impression.
Response from samsonite.comBy samsonitepwr, samsonitepwr, January 25, 2020
Hello Anthony, thank you for taking the time to leave a review with us. We are very sorry to hear of the issues you have had with your REMAGG Gridlock. We would be happy to send you a new bag free of charge for your trouble. I will have one of our customer service representatives reach out to you to facilitate this. Thank you
Written by a customer while visiting samsonite.com
Customer Rating
5
Gaming backpack turned into a camera bag!
on April 21, 2020
Posted by: Netjie
from Georgia
Verified Purchase:No
[This review was collected as part of a promotion.] When I got the notification that I got this bag from Bzzagent I was so happy. I have a lot of laptops from a work mac to a gaming Alienware laptop, as I am always on the go and have many interests. However, when I finally got the actual bag in my hands and saw how many compartments it had, I immediately started packing all my cameras and the accessories that come with it in the bag. It has so much space and so many openings to access specific things easier! Goodbye scrambling your hand wildly into a backpack to find specific wires, earbuds, pens, etc. I love the color, it's not too bulky or big, and is super convenient. I love it :)
Pros: Easy To Access Items
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
I absolutly LOVE!
on April 14, 2020
Posted by: Hailey
from California
Verified Purchase:No
[This review was collected as part of a promotion.] I love the samsonite backpack! It is lightweight and great quality! I feel comfortable with putting my personal belongings for business inside. I know it will be safe. It works amazing I highly recommend buying this backpack!
Pros: Easy To Access Items
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Christi
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] My son was thrilled with this backpack to use for both electronic gaming and for card games. All the pouches of different sizes are excellent for a variety of uses.
Written by a customer while visiting samsonite.com
Posted by: Ellen
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought as a gift for child who has carried games around in grocery bags. A lot of great spots to hold items. Daughters boyfriend went gaga over it.
Written by a customer while visiting samsonite.com
Posted by: Traci
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] I'm beyond disappointed with this bag. My 17in Alienware laptop doesn't fit, my keyboard doesn't fit and if you wanted to put an Xbox in, your headset and controllers won't fit. I was hoping to use this to haul my kids switch and laptop gaming supplies, but I'll be returning it to you soon! You should have 13 year old gamers help you design these. My kid just asked, "Does they even game, bruh?"
Response from samsonite.comBy samsonitepwr, samsonitepwr, June 24, 2020
Dear Traci,
Thank you for sharing your feedback!
We are very sorry your experience did not match your expectations.
We did want to address your concern about the sizing and appreciate the feedback.
The dedicated laptop compartment was designed to fit most Alienware 17" laptops. The only exception would be if it is oversized and the width of the computer goes beyond 12.25".
We recommend putting larger laptops in the dedicated back pocket so accessories can fit comfortably in the main compartment of the bag. The main compartment was designed to fit most standard sized gaming keyboards.
We based the size off of our collaboration with Boston Uprising and the keyboards many of the pro teams use in competition.
We will be reviewing and adjusting the description of this bag where applicable, thank you for bringing this matter to our attention.
If there is anything we can do to help in your return or future purchases please let us know!
Thank you,
Samsonite Team
Thank you for sharing your feedback!
We are very sorry your experience did not match your expectations.
We did want to address your concern about the sizing and appreciate the feedback.
The dedicated laptop compartment was designed to fit most Alienware 17" laptops. The only exception would be if it is oversized and the width of the computer goes beyond 12.25".
We recommend putting larger laptops in the dedicated back pocket so accessories can fit comfortably in the main compartment of the bag. The main compartment was designed to fit most standard sized gaming keyboards.
We based the size off of our collaboration with Boston Uprising and the keyboards many of the pro teams use in competition.
We will be reviewing and adjusting the description of this bag where applicable, thank you for bringing this matter to our attention.
If there is anything we can do to help in your return or future purchases please let us know!
Thank you,
Samsonite Team
Written by a customer while visiting samsonite.com
Customer Rating
5
A gamer's dream come true
on March 30, 2020
Posted by: Chajcha
from San Francisco
[This review was collected as part of a promotion.] Wow. Where do I begin upon opening the package I could feel how hefty and well-constructed this backpack was. As I started to explore the backpack I was impressed with the number of compartments that it held it even has a little secret compartment at the bottom of the backpack for small things. As someone who travels a lot between school and home this backpack makes it so much easier now for me to transport my games laptop and other electronics back and forth. And i only need one bag to do it! It was really hard for me to find something to dislike about the backpack but one thing I did notice was it is heavier than your normal backpacks but that is to be expected because of the heavy duty material used allowing for maximum protection of my electronics. overall I would highly recommend this to any Gamers and frequent Travelers!
Pros: High Quality
Cons: Heavy To Begin With
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Love it!
on April 7, 2020
Posted by: Ary
from New Jersey
Verified Purchase:No
[This review was collected as part of a promotion.] This Remagg Gridlok gamer backpack is a game changer! It's super useful if you travel a lot with your personal items like game consoles and laptops. I find it easy to access my things in this bag and as hard as it is to imagine, its light weight! For the amount of items it fits, it's easy to carry and does no strain to the body. The quality is amazing and not flashy like others you see, but has a clean stylish look! I've recommended this to many of my friends and some have even taken a liking to their other products.
Pros: Good Capacity
I would recommend this to a friend!
Written by a customer while visiting samsonite.com