Customer reviews from Under Armour
JBL - Under Armour Sport Pivot Wireless In-Ear Headphones - White
Average customer rating
2
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
4
1 Star
0
Customer Reviews for JBL - Under Armour Sport Pivot Wireless In-Ear Headphones - White
Customer Rating
2
Sound Is Great, Battery Sucks
on August 24, 2019
Posted by: JayWolf
Gender:Male
I ordered these online and received them fairly quickly. While unboxing I noticed that one of the ear pieces was missing on the right headphone. I looked everywhere in the box and couldn't find it anywhere. Due to this I changed the ear pieces to small, they fit my ears fine, no big deal.
Once, charged, I gave them a shot, noticed right away how comfortably they fit and how great everything sounded. Only complaint at this point is that there's a noticeable amount of static in the left ear. No big deal, once the music is turned up, it's practically unnoticeable.
Now here's the kicker, these babies died in 2 hours. Nowhere near the 9 hours boasted in the description. I thought that was peculiar, so I charged them again and saved them for the gym.
Went to the gym with them as that's why I purchased them, they stay in your ears incredibly well while doing cardio and weight training.
Again the battery died in two hours. This is my only issue with the product so far but I have to say it's incredibly disappointing. I was expecting minimum 5 hours as 9 hours seemed to be a little bit of a stretch. Unless there's some magic trick to making them last longer or I received a dud pair, I think they should update the description of the product. I don't know how these other reviewers are getting 5+ hours out of them. I'm going to see how they make out in the next week or so, if it keeps up I'm sending them back.
Response from Under ArmourBy UAExpert, UACustomerService, December 26, 2019
We are happy to hear the comfort and sound quality of these headphones were perfect for you. On the flip side, we are unhappy to hear about the battery issues. Your feedback is very valuable to us, as we will use it to ensure we improve upon this in the future!
Written by a customer while visiting Under Armour
Customer Rating
2
Awful quality
on May 16, 2019
Posted by: RunFastLiveFree
Gender:Female
I bought these headphones specifically for running and did a lot of research into solid quality workout headphones and bought these. After the first week of use, an unbearable screeching/static noise started accompanying the music through the headphones. I chalked it up to poor service in the area at the time but this is a continuous issue now and I’m afraid I won’t be able to use these. Very frustrating because I doubt I can return them now.
Response from Under ArmourBy UAExpert, UACustomerService, December 14, 2019
We are very sorry to hear of the performance issue you experienced with your headphones, we demand better performance from our gear than this. Your feedback is very valuable to us, as we will use it to ensure we improve in the future!
Written by a customer while visiting Under Armour
Customer Rating
2
Not what I was thinking
on April 12, 2019
Posted by: EmoT
Gender:Female
I was so excited to buy these. I read the reviews and was happy to purchase, however I was disappointment when I used them to workout. I ran outside and they fit comfortably in my ears but they had a ring to them every 5 steps I took. I thought maybe they were to far away from the phone, like the connection wasn’t good but that wasn’t it. I moved my phone closer and they still had this ring to the sound. It was awful. When the wind would blow, it got worse. I am sad to return them but I can’t stand that noise they make.
Response from Under ArmourBy UAExpert, UACustomerService, April 17, 2019
We are very sorry to hear these headphones did not work out for you. We appreciate you taking the time to provide us with this feedback and we have forwarded your review to our Product Development Team for examination regarding the quality. Please feel free to reach out to a Teammate by phone at 888.727.6687 for assistance with our Return Policy.
Written by a customer while visiting Under Armour
Customer Rating
2
Great fit and sound
on March 7, 2020
Posted by: glfr13
Gender:Male
These fit great and have very good sound. Battery life is poor and after 3 months would not take a charge or hold a charge. For the money not a great value.
Response from Under ArmourBy UAExpert, UACustomerService, March 23, 2020
We are very sorry to hear of the quality issues you experienced with your headphones, we demand better performance from our gear than this. Your feedback is very valuable to us, as we will use it to ensure we improve our quality in the future!
Written by a customer while visiting Under Armour