Customer reviews from jbl.com
JBL - TUNE 500 Wired On-Ear Headphones - Pink
Average customer rating
3.6
(48 Reviews)
Rating breakdown 48 reviews
5 Stars
22
4 Stars
8
3 Stars
4
2 Stars
5
1 Star
9
79%of customers recommend this product.
(
26 out of
33)
Customer Reviews for JBL - TUNE 500 Wired On-Ear Headphones - Pink
Customer Rating
1
Stopped Working after 7 days
on February 26, 2019
Posted by: tonyamarie
from Parkville, MD
Bought these headphones for my husband to wear while at work. They were great until the 7th day and then they were dead. Mailed them back, waiting on a refund. I guess I have to spend a small fortune for good headphones, which I am not about to do.
No, I would not recommend this to a friend.
Response from jbl.comBy Rhae, Customer Support, March 2, 2019
Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. I can see that you've already submitted a case with us and is already being handled by one of our Customer Service Representatives. Please reply to their communication if you need anything additional.
Written by a customer while visiting jbl.com
Customer Rating
5
Great headphones for kids and adults
on August 2, 2019
Posted by: nnati
from CA
I have 2 sets that my kids have been using for the last year and it works great with a perfect sounds, I just bought another 3... good price for the sound you get, easy to store in a bag or suitcase.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Yes my son in law was very satisfied.
on December 30, 2019
Posted by: Flying J
from Hesperia ca
I bought these headphones, not knowing anything about them and choose some good one!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Wire length
on July 30, 2020
Posted by: MilenkoMiki
from Slovenia, Europe
Good sound for price but unbelieveably short connection wire!!! Why? Did you guys on JBL think that everybody in the world uses notebooks?! My office computer is on the floor, so I have to buy additional cable. Very strange business decision. 1.5 m will be quite good, but you decide to save some money. I think you will not, because many people with classic computer cases will return headphones back to store after opening the case.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Support, Harman Lifestyle, November 29, 2020
Thanks for your feedback. We're always looking for ways to improve. We'll make sure to forward your concern to our product developers. If you need any help with our products. Please reach out to our Customer Support: https://bit.ly/2Vi1CrT
Written by a customer while visiting jbl.com
Customer Rating
1
Snapped
on November 8, 2019
Posted by: Applesauce
from Rhode Island
Headphones snapped in half by the top part when I dropped it two times on accident! Headphones do sound great and the bass is amazing!
No, I would not recommend this to a friend.
Response from jbl.comBy Homer, Customer Support, November 11, 2019
We appreciate your feedback on our JBL Tune 500's sound quality. Unfortunately, physical damage isn't covered by our warranty. Check out our Warranty Information to learn more. https://bit.ly/2K9yAG0
Written by a customer while visiting jbl.com
Customer Rating
4
Awesome headset mic for the price
on February 27, 2019
Posted by: kenkei
from Charlotte, NC
I would love to have given this product a 5 star rating across the board, except that it has the same problem that almost all headsets with a mic have: When you are on the phone, you can't hear your own voice through the headset. You can only hear your voice in your head and you end up speaking a lot more loudly than you need to. For instance, if you are using this headset in the car (hands-free), it would be most advantageous to be able to hear more than just your phone conversation, wouldn't you agree? This is annoying to me and I wish that an innovative company like yours would find an innovative way to fix it. Overall sound quality is superb and the bass response is excellent, just as one would expect from a JBL product. I would like to have an inline volume control and a longer connecting cable. There is also a button inline that I can't find any instructions for its use. The durability question is kind of irrelevant, considering that this would be determined over a significant period of time and I have only had it for a few weeks and I haven't used it anywhere but in my home, so I can't rate its durability yet.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Great bass
on September 19, 2019
Posted by: Superdave71
from Washington,iowa
Bought these a month ago and using them on my PC with Dolby Atmos and soundblaster eq. Good bass could be clearer
I would recommend this to a friend!
Response from jbl.comBy Chastine, Customer Support, September 20, 2019
We appreciate your feedback about our JBL Tune 500. We're always looking for ways to improve. We'll forward your suggestion to the appropriate team. Thanks.
Written by a customer while visiting jbl.com
Customer Rating
1
too small
on August 31, 2020
Posted by: bobby32
from toronto on
I am 16 and I dont consider to have a big head, the headset is too small even when fully extended. the plastic has started to crack as i wear it.
Response from jbl.comBy Mario at Customer Support, Customer Service, September 2, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 500 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com