Customer reviews from jbl.com
JBL - TUNE 500 Wired On-Ear Headphones - Pink
Average customer rating
3.6
(48 Reviews)
Rating breakdown 48 reviews
5 Stars
22
4 Stars
8
3 Stars
4
2 Stars
5
1 Star
9
79%of customers recommend this product.
(
26 out of
33)
Customer Reviews for JBL - TUNE 500 Wired On-Ear Headphones - Pink
Customer Rating
4
Helped Me A Lot
on June 17, 2020
Posted by: Kateadelia
from Phoenix, AZ
I bought these for my new small tv so that I could listen to my games and tv shows without bothering the whole house. These helped me be able to recharge and actually relax in a hectic house hold!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
for the price good quality sound
on August 9, 2020
Posted by: Martim Pinto
from Portugal,Lisbon
for the price it have a amazing quality sound, but after a hour using it it hurts a lot at the point that i need to take them off for like 30 minutes to be good, its squizzy and it hurts in long period times
Written by a customer while visiting jbl.com
Customer Rating
2
on November 7, 2020
Posted by: Koa88
from California
headphone not comfortable and hurts my ears after an hour of use but the sound is great.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Support, Customer Service, November 10, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 500BT did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
2
Very uncomfortable to wear
on September 5, 2021
Posted by: lopy
from Georgia
I bought these a week ago and here is what I've come to so far:
Sound quality is mediocre, it has a lot of bass but it doesn't drown out the vocals or other instruments, volume is not that loud.
The worst part about these is how tight they are, the earpads are not that soft and make my ears hurt after just 5 to 10 minutes of usage. I wore these for about an hour and my ears were super red and were hurting so much.
Build quality is good, it looks stylish and doesnt feel like it's going to break if I stretch them too much.
Sound quality is mediocre, it has a lot of bass but it doesn't drown out the vocals or other instruments, volume is not that loud.
The worst part about these is how tight they are, the earpads are not that soft and make my ears hurt after just 5 to 10 minutes of usage. I wore these for about an hour and my ears were super red and were hurting so much.
Build quality is good, it looks stylish and doesnt feel like it's going to break if I stretch them too much.
No, I would not recommend this to a friend.
Response from jbl.comBy Raymundo at Customer Support, Harman Lifestyle, September 6, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 500 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. If you have any questions or concerns about this product's features, please reach out to us at: https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
4
Great headphones
on December 15, 2021
Posted by: Homienando
from Pasadena, CA
Great sound, great price. The only downfall is the foam that easily falls off in my son's backpack. They constantly have to re-fit them onto the headset. I'm going to have to purchase a case in order to avoid that.
Written by a customer while visiting jbl.com
Customer Rating
1
on May 18, 2025
Posted by: SimonSL
I got this product from my aunt 2 months ago it worked till today where all audio and everything just stopped I don't recommend this durablity of the headphones are terrible and I'd rather get different ones that actually work for long period of time.
Response from jbl.comBy Customer Support, May 20, 2025
Thanks for your feedback. Please try to use a different source device. Flex the wire where it joins with the source device. If any sound is heard, this means that the wire is bad. We'd like to work with you directly to address the issues you're experiencing with your JBL Tune 500. Please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
3
Ear cushions began to peal.
on June 27, 2025
Posted by: JohnIllinois
Audio quality was good for price point. My issue was only a few months after casual use the ear cushions began to peal the pleather top layer. I eventually got tired of that and disposed of them since I could not find replacements.
Response from jbl.comBy Customer Support, June 27, 2025
We appreciate your review. We are concerned to learn about the premature wear on the ear cushions. That is certainly not the durable experience we want our customers to have. We stand by our products and would like to make this right. Because the purchase was recent, we will gladly replace the entire unit free of charge. To further assist you, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
1
Stopped functioning in two weeks
on May 20, 2020
Posted by: aaroninlatin
from Lancaster, Pa
While they were working I was impressed with how they performed for their cost, sadly however the headphones stopped working shortly after. The left headphone completely stopped functioning and the right one was noticeably distorted. The headphones stayed within my home and were only used a handful of times. I own other JBL products and they function flawlessly. I am upset that I now have to shell more money out of pocket for what has to be a manufacturing flaw. Mine may just be an exception as others have commented on how much they enjoy them, but I cannot enjoy something that doesn't work.
Response from jbl.comBy Mario at Customer Service, Customer Support, May 23, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 500 did not meet your expectations.We're always looking for ways to improve so please contact us so we can help you: https://bit.ly/2zwFkYM
Written by a customer while visiting jbl.com