Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Average customer rating
3.9
(544 Reviews)
Rating breakdown 544 reviews
5 Stars
295
4 Stars
84
3 Stars
37
2 Stars
45
1 Star
83
73%of customers recommend this product.
(
257 out of
352)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Customer Rating
1
Do Not Buy!!!!
on January 10, 2022
Posted by: Guybon
from Tel Aviv
nice sound, Pairing to Mac keep failing time after time.
unable to connect to Mac , So if you are a Mac owner, keep away from this headset
unable to connect to Mac , So if you are a Mac owner, keep away from this headset
Response from jbl.comBy Eddie at Customer Support, Harman Lifestyle, January 10, 2022
Thanks for reaching out. Always get the latest driver version available for your Computer/PC/Laptop. To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, contact their support.
Written by a customer while visiting jbl.com
Customer Rating
1
Not loud enough
on January 25, 2022
Posted by: Disappointed187
from South Texas
Bluedio is louder and cheaper. I feel like they set up the headphones to not be able to be turn up to the maximum volume in order to lengthen the length of the battery. So now I have to download an app in order to have the ability to turn my headphones to their maximum volume
By Customer Support, January 26, 2022
Thank you for taking the time to provide us with your feedback. We are sorry to hear that the audio sensitivity of our JBL Live 500BT didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
1
Handsfree but does not work with windows.
on February 3, 2022
Posted by: dissapointedre
from saudi arabia
I've been having problems using the headset in calls because all the audio glitches and hurt my ears from the sudden loud noises it makes and nothing will fix it.
even most of the time it just would not display any sounds.
It is not worth it to buy if you can find a product that will work on all devices rather than best for only mobiles and mac.
even most of the time it just would not display any sounds.
It is not worth it to buy if you can find a product that will work on all devices rather than best for only mobiles and mac.
Response from jbl.comBy Chas at Customer Support, Chas at Customer Support, February 16, 2022
While our JBL Tune 500BT works best when listening to music when paired with your mobile devices, our engineers have designed it to work as well on computers or laptops, whether running on Windows or Mac OS. There may be different factors why you’re experiencing audio drop outs while on calls. We’d like to work with you directly so that we could figure out what’s going on. Please contact us here: https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com
Customer Rating
5
Perfect for me
on February 6, 2022
Posted by: Habie
from Massachusetts
Very comfortable; great sound; easy to set up although I was a little intimidated at first
Written by a customer while visiting jbl.com
Customer Rating
5
Excellent Noise Cancellation!
on February 7, 2022
Posted by: TriniVee
Wish it was a bit louder, otherwise I’m pretty satisfied with this purchase
Written by a customer while visiting jbl.com
Customer Rating
3
Problems with auxiliary cord
on February 9, 2022
Posted by: Mauimandi
Although the headphones themselves sound great, there is a short in the auxiliary cord.
By Customer Support, March 1, 2022
We would like to get more information about the issue to help you out. Please contact us so we can assist you: https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com
Customer Rating
2
Meh
on February 10, 2022
Posted by: Sr3love
from Grandrapids
I bought these for meditation and relaxation. They are no means noise reducing. They have great bluetooth features but thats about it. Even the sound quality is so-so . I normally purchase worktunes brand and love but I go thru a pair every six months or so. So I thought I would try something new. I will not purchase another JBL
By Customer Support, March 1, 2022
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Live 500BT didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
5
Great sound
on February 10, 2022
Posted by: SatisfiedCustomer
from Alabama
I bought this headset to exercise. I filter out background noise. Sound quality is great and the fit is comfortable.
Written by a customer while visiting jbl.com