Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Average customer rating
3.9
(544 Reviews)
Rating breakdown 544 reviews
5 Stars
295
4 Stars
84
3 Stars
37
2 Stars
45
1 Star
83
73%of customers recommend this product.
(
257 out of
352)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Customer Rating
5
Great customization
on June 15, 2020
Posted by: IAmAres
from TX
I love these! Received these as an early Father’s Day gift from my wife. Loved the customization
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Glitches like disconnect and volume loss
on June 16, 2020
Posted by: Markytattoos
from Tappan BY
I got these for my daughter’s birthday. There have been occasional issues with disconnect and volume loss. Perhaps I need a new pair? How do I exchange?
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, June 30, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Live 500BT did not meet your expectations. We're always looking for ways to improve so please contact us so we can help you: https://bit.ly/2zwFkYM
Written by a customer while visiting jbl.com
Customer Rating
5
Works great!
on June 20, 2020
Posted by: Huskersfansunite
Love the sound and functions. I got mine personalized and love how they turned out. They fit over my ears, which I needed. Very pleased with my purchase.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
on July 12, 2020
Posted by: Millz
Excellent buy definitely will purchase produts again
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Dope sound
on July 14, 2020
Posted by: Spaceboogie713
from Houston
Bought these about a week ago..better than beats..bass is nice
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
bad battery
on July 18, 2020
Posted by: anonymous toe
from indian atlantis
i got this for christmas, and when i charge it for 2 hours, it only goes up to %10
Response from jbl.comBy Mario at Customer Service , Customer Support, July 19, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 500BT did not meet your expectations. We're always looking for ways to improve so please contact us so we can help you: https://bit.ly/2zwFkYM
Written by a customer while visiting jbl.com
Customer Rating
2
on July 29, 2020
Posted by: Steve46
Has anybody solved the connection issues to a MacBook
Response from jbl.comBy Homer at Customer Support, Customer Support, July 29, 2020
Bluetooth connection issues to a MacBook are a bit harder to troubleshoot since Apple's security updates lately have been a bit more restrictive when it comes to non-Apple products. That said, try to pair your JBL headphones to another device and test if the same issues also happen on this device. If it only occurs on the MacBook. We highly recommend contacting Apple to either request assistance on how to reset the Bluetooth module or give your headphones more permissions to allow better connectivity.
Written by a customer while visiting jbl.com
Customer Rating
5
Great Features
on August 4, 2020
Posted by: Scarnate
from Hartford, CT
I enjoyed this purchase. The sound is great and the durability is great
I would recommend this to a friend!
Written by a customer while visiting jbl.com