Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Average customer rating
3.9
(544 Reviews)
Rating breakdown 544 reviews
5 Stars
295
4 Stars
84
3 Stars
37
2 Stars
45
1 Star
83
73%of customers recommend this product.
(
257 out of
352)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Customer Rating
5
Great features
on February 11, 2019
Posted by: Kevin 967
from Westville NK
This is a great sets of headphones sounds so boomig
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Average volume
on April 22, 2019
Posted by: Str8gmack
from Miami, Fl
Just bought it, overall pretty good, wish the volume would go louder
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
BT connects to 2 devices, but the audio glitches.
on September 19, 2019
Posted by: JamieB
from New Zealand
I tried my Sony WH-1000X M3 which only allow 1 device, they hardly ever glitch. But these JBLs glitch every minute, it seems to be most problematic at the start of each song.
For me it seems like a buffering issue, but could very well be a BT signal issue.
And while I was typing this just now they just shut down for no reason, as if they had not sensed any music, so I have now disabled the Auto-off Timer.
For me it seems like a buffering issue, but could very well be a BT signal issue.
And while I was typing this just now they just shut down for no reason, as if they had not sensed any music, so I have now disabled the Auto-off Timer.
So I am going to put these in a drawer
No, I would not recommend this to a friend.
Response from jbl.comBy Kris, Customer Service, September 20, 2019
Thanks for posting a review. We're sorry to hear about your experience. Your feedback will be forwarded to our development team to improve our current products and future product line. For us to check how we can help, please contact our Customer Support team for New Zealand at +64 9 912 1280.
Written by a customer while visiting jbl.com
Customer Rating
1
Junk
on November 21, 2019
Posted by: PelleChevelle
from Sweden
Didn't work on 3 different PC's. Sound breaks up and crackles digitally & the headphone vs headset functions collide and are a complete mess. I could only use them as headphones OR mic in chats. I have a different brand headset too, which I only had to pair and everything just worked directly. I need stuff that works out of the box, without tampering with setting, drivers etc.
Response from jbl.comBy Mario at Customer Service, Customer Support, November 24, 2019
We appreciate the feedback you've provided to us. We understand that our JBL T500BT did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
2
Kinda Sucks
on November 22, 2019
Posted by: Anonymous
from Pennsylvania
I got these personalized which was a great feature but it was a waste of time. Everything about these headphones disappointment. Fitment is bad, sound quality is low, talk through is completely useless. I’m at a loss for words of how disappointed I am with these headphones. I don’t know if I’ll be buying any more JBL headphones but I do however like all their other products, real setback.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, November 25, 2019
We appreciate the feedback you've provided to us. We understand that our JBL Live 500BT did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
5
Fantastic!
on June 25, 2020
Posted by: Badooga King
from Grand Rapids MI
Love these headphone great powerful sound and comfortable fit.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
great
on July 2, 2020
Posted by: kardeşisimişte561
Great sound quality an comfort affordable ........
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
None
on November 10, 2020
Posted by: Anonymous
from Chicago il
Too expensive for them to only work for 3 weeks. Not work it at all.
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Service, Chastine at Customer Service, November 11, 2020
We'd like to know more information about what happened with your JBL Live 500BT. We're here to help. Please reach out to our Customer Support so we could try some steps and check your options.
Written by a customer while visiting jbl.com