Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Average customer rating
3.9
(544 Reviews)
Rating breakdown 544 reviews
5 Stars
295
4 Stars
84
3 Stars
37
2 Stars
45
1 Star
83
73%of customers recommend this product.
(
257 out of
352)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Customer Rating
2
Worked for couple month
on July 26, 2021
Posted by: Anonymous
from Texas
Worked couple of months. now won't turn on or charge. Loved it when it worked and bought it for a freind also
No, I would not recommend this to a friend.
Response from jbl.comBy Kevin, Customer Service, July 28, 2021
Please try to use a different cable to charge the headphones. Please check the LED indicator. If the unit was recently purchased from our website, please take advantage of our self-service options to file a claim using the link, otherwise, please reach out to the point of sale.
https://www.jbl.com/support-returns-and-warranty.html
https://www.jbl.com/support-returns-and-warranty.html
Written by a customer while visiting jbl.com
Customer Rating
1
Broken upon arrival
on March 24, 2022
Posted by: JoeC3
from Connecticut
Even after fully charging the headphones would never turn on. None of the buttons work. Overall terrible experience.
By Customer Support, March 24, 2022
Thanks for reaching out. Please do a forced power cycle. First, make sure that your product is not connected to a power supply or charger. Next, hold down the power button for 30 seconds. If this does not resolve the problem, Try using a different USB cable and a different USB charger, rated at least 2 amps. Try disconnecting the cable from your product and re-inserting it. Sand or dirt can get into the product’s charging port. Check the port. Clean if needed with compressed air or a toothpick. If these steps do not fix the problem, contact JBL Customer Support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
5
Beautiful Sound, Perfect Fit, Great Vibes
on May 23, 2019
Posted by: fayhope
from Baton Rouge, LA
[This review was collected as part of a promotion.] The first pair of JBL headphones I owned were the wireless bluetooth earbuds, and I fell in love with the sound. When you put them on, it feel likes you're in a world where its just you and the music. I had to part from my wireless earbuds, though because my lifelong eczema spread to my ears. I was devastated--music is my life and JBL truly has the best sound out there. So, when I found out that the JBL LIVE 500BT existed, I was ecstatic. I could have my beloved JBL sound without the pain of my eczema. When my new JBLs came in the mail, I was super excited to try them and see if they had the same wondrous sound as the others. And I have to say...the sound is better! I didn't even know it was possible! The headphones themselves feel like little clouds cupping around your ears, and I think they look really cute on too. Also, they have a really nice and easy bluetooth connection. They even have Alexa! I'm so happy that these exist, they're 100% my favorite headphones!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Nice Sound Quality, very uncomfortable
on May 2, 2019
Posted by: Golam Rabbi
from Espoo, Finland
The product overall is good. But it is so uncomfortable to use.
So tight on ear even after using multiple times. I event kept it stretched overnight but it doesn't help. Apart from that everything is okay. Nice battery life.
So tight on ear even after using multiple times. I event kept it stretched overnight but it doesn't help. Apart from that everything is okay. Nice battery life.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario, Customer Service, May 3, 2019
Thanks for your review, have you tried to adjust the headband so you'll be able to get a bigger head size? If you still need more help, please submit a case request and so we can assist you: www.jbl.com/support-contact.html
Written by a customer while visiting jbl.com
Customer Rating
5
Love the headphones
on April 24, 2020
Posted by: Lucyfan2
from California
Got theses for Xmas the only problem I have is when you walk out to the kitchen it starts to break up, garage really break up, out side majorly break up. I can’t believe it’s that short of a distance before breaking up. Other then that there amazing.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Terrible - do not recommend
on May 7, 2020
Posted by: MHansen
from Canada
Both myself and a co-worker but these headphones to use with our desk top and only after a day the microphone wouldn't work and the feedback was a garbled robotic voice. Unable to use them. Do not purchase if planning on using with desktop.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, May 11, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 500BT did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
3
Disappointed
on December 30, 2018
Posted by: Corie
from Dandridge TN
I bought this hoping it would would work with my sons PlayStation. I will not connect I really wish we had a cord to at least plug in. I wouldn’t have spend that much if I had known
No, I would not recommend this to a friend.
Response from jbl.comBy Rhae, Customer Support, January 4, 2019
Thank you for taking the time to provide us with your feedback.
Written by a customer while visiting jbl.com
Customer Rating
5
Mükemmel
on February 29, 2020
Posted by: Mert Demircioğlu
from Ankara
Cihaz 10 numara kullanımı kolay ses kalitesi müthiş full tavsiyem fiyat performans olarak da çok iyi dışarı birazcık ses çıkarıyor dolmuşta otobüste bir iki tık ses kısmak zorunda kalabiliyosunuz ama çok iyi
I would recommend this to a friend!
Written by a customer while visiting jbl.com