Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Average customer rating
3.9
(544 Reviews)
Rating breakdown 544 reviews
5 Stars
295
4 Stars
84
3 Stars
37
2 Stars
45
1 Star
83
73%of customers recommend this product.
(
257 out of
352)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Customer Rating
5
Very good
on November 12, 2019
Posted by: Madura
from Srilanka
Brought 3 days ago. Sound is astonishing. Connects very easily smoothly. Good and handy tech gadget.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Disappointed
on December 7, 2019
Posted by: AJar
I literally just got these thinking it would be better than my cowin, and since I already have jbl speakers which I love. This headset for me is a disappointment. Its not even loud, I got mine with a little rip. It keep malfunctioning meaning, the volume keeps going mad low for no reason and turning off. So complicated I just want to listen to my music and I need more volume!
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, December 10, 2019
We appreciate the feedback you've provided to us. We understand that our JBL Live 500BT did not meet your expectations. We're always looking for ways to improve so please contact us so we can help you. https://bit.ly/2zwFkYM
Written by a customer while visiting jbl.com
Customer Rating
5
Excellent sound!!
on December 28, 2019
Posted by: Coopers mom
from Michigan
Recently bought these for my son as a Christmas gift. He was thrilled with them. I slipped them on and was very surprised at the high quality of the sound, and total noise cancellation around me! Why would anyone pay such ridiculous prices for the competitor's product? Thanks, JBL for the high quality and the affordable price!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Left ear is blown 2 months in
on February 25, 2020
Posted by: Acgraeff
I got a pair for Christmas and was a big fan until the left ear became muffled. My advice would be to just spend the extra on a reliable pair.
No, I would not recommend this to a friend.
Response from jbl.comBy Jem G., Customer Support, February 25, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Live 500BT didn't meet your expectations. We're always looking for ways to improve so please contact us so we can help you. https://bit.ly/2zwFkYM
Written by a customer while visiting jbl.com
Customer Rating
1
Left speaker stopped working after 2 weeks
on April 8, 2020
Posted by: Anonymous
from Michigan
I bought these less than a month ago and after using a few times the left speaker stopped working. Less than 1hr total use. Really disappointed in these as I am a long time JBL/Harmon Kardon fan. Will not purchase another bluetooth device from JBL.
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Suppport, Customer Support, April 9, 2020
This isn't the experience we wanted our customers to have with our products. Please try to pair the headphones with a different device. We can also try to reset the headphones to factory settings. To do so, long-press the Volume + and Volume - buttons at the same time while the unit is on. Make sure that Bluetooth isn't on and connected to any device. The LED will blink faster, indicating the reset is successful. Please forget JBL Tune 500BT on your Bluetooth settings before pairing again. If you need more help, please reach out to our Customer Support so we could assist you with your options. http://bit.ly/30JI2G4
Written by a customer while visiting jbl.com
Customer Rating
3
Wire length
on July 30, 2020
Posted by: MilenkoMiki
from Slovenia, Europe
Good sound for price but unbelieveably short connection wire!!! Why? Did you guys on JBL think that everybody in the world uses notebooks?! My office computer is on the floor, so I have to buy additional cable. Very strange business decision. 1.5 m will be quite good, but you decide to save some money. I think you will not, because many people with classic computer cases will return headphones back to store after opening the case.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Support, Harman Lifestyle, November 29, 2020
Thanks for your feedback. We're always looking for ways to improve. We'll make sure to forward your concern to our product developers. If you need any help with our products. Please reach out to our Customer Support: https://bit.ly/2Vi1CrT
Written by a customer while visiting jbl.com
Customer Rating
5
Lightweight and great sound!
on August 11, 2020
Posted by: Bodiedbysteph
I love them! I’m a huge fan of JBL!! Great quality!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
I WISH I COULD GIVE ZERO STARS
on December 8, 2020
Posted by: SUNNY1234
from CALIFORNIA
I GOT THIS FIRST I USED THIS TO MAKE A CALL WORKED PERFECTLY ... WHENI TURNED ON THE MUSIC I JUST STARTED HEARING NOISES AND DISTURBANCE .....I THOUGHT SOMETHING IS WRONG WITH MY PHONE , AFTER USING IT FOR A WHOLE DAY WITH TWO OTHER PHONES I UNDERSTOOD MISTAKEIS WITH HEAD SET ... IT MIGHT BE DESIGN MISTAKE OR MY HEADSET IS A DEFAULT PIECE , BUT TOTALLY DISAPPOINTED ... I DONT RECOMMEND .... BATTERY LIFE IS EXECELLENT
Response from jbl.comBy Jasper at Customer Service, Jasper at Customer Service, December 10, 2020
We'd like to work with you directly to fix the issue you're having with our Tune 500 BT. Please get in touch with us through: https://www.jbl.com/support-contact.html
Written by a customer while visiting jbl.com