Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Average customer rating
3.9
(544 Reviews)
Rating breakdown 544 reviews
5 Stars
295
4 Stars
84
3 Stars
37
2 Stars
45
1 Star
83
73%of customers recommend this product.
(
257 out of
352)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Customer Rating
5
on October 22, 2019
Posted by: Mohammed Diab
Great Headphone
Yeah it is very amazing but i should now my battery level and smart things or jbl headphones appis not supporting this headphone tell me how i can learn my battery lewel
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Sound volume is low! Did not meet my expectation!
on June 30, 2020
Posted by: Anonymous777
My headphone keeps making this plastic cracking sound when I turn my head left and right. Button control is suck. Build quality is cheap plastic. Comfort level is good. No bass at all on stock sound profile. I have to download the app to put the bass boost mode on. Even with bass boost mode enable, I can still heard sound distortion on medium sound volume. Sound volume is low like I have to crank it up to 70% - 80% volume. Decent passive noise.cancellation. I am thinking of returning this unit for a refund. Did not meet my expectation especially the sound volume department. Save your money and get something that has good sound volume at 50% volume.
No, I would not recommend this to a friend.
Response from jbl.comBy JBL, Customer Support, July 7, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Live 500BT didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
1
Lacks any volume
on June 4, 2023
Posted by: Anonymous
Very sad how pathetic the volume is. The fit is great but if you're using them in Bluetooth I've tried several devices and they don't get loud or even close to it, I have not tried them plugged in and wont. I don't understand it when you have a company that mainly makes speakers you should knock it out of the park every time. Every product with your name on it should be nothing short of excellent value for the money. Unless JBL offers me an exchange or something ill put them straight from the box brand new and put them in the garbage, they are that disappointing. I shouldn't have let them sit around before trying them since im past return window from my retailer.
By Customer Support, June 6, 2023
Thanks for sharing your experience with our JBL LIVE 500BT. We understand that this model didn't meet your expectations. We are dedicated to consistently improving our product and providing an exceptional user experience. We value your input, and we'll make sure to forward your feedback to the appropriate team. If you have any concerns about your device, Please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
5
on January 5, 2019
Posted by: Kewee27
from North Carolina
My husband and I got some for Christmas and we love them!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Good one
on February 7, 2019
Posted by: Arash1988
from Fayetteville
It’s a good one, for the money value it has a good quality
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
on March 4, 2019
Posted by: Momma bear
My son loves it... it does exactly what it is supposed to do!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Beautiful design, amazing sound quality.
on May 21, 2019
Posted by: Jwill_n
from Friendship, AR, United States
[This review was collected as part of a promotion.] First off with design these headphones are absolutely gorgeous with their slight metallic paint and I love the fabric design along the top. When it comes to wearing them the ear cushions are very soft and I didn’t notice any discomfort after a couple hours use. They can be extended to find even the largest heads, and the fabric at the top keeps the top of your head comfortable as well. Sound quality is where there headphones absolutely shine, the audio is super bright and vibrant with amazing clarity. Bass is also present but not overwhelmingly, you can also download the jbl headphone app to tweak your eq settings. Overall these headphones give you awesome quality in the design department and sound, and also they include many great features that more expensive headphones don’t offer, for example you can simply tap the left side to bring up google assistant, and with a tap of the button you can make it sound as if you’re not wearing them at all with jbls special mode called ambient aware and also talk through. Overall these are some of the best headphones for the price and I highly recommend them.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
on October 23, 2019
Posted by: Pardeep2588
I love it because it feels good and I love the assistant surface.
I would recommend this to a friend!
Written by a customer while visiting jbl.com