Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Average customer rating
3.9
(544 Reviews)
Rating breakdown 544 reviews
5 Stars
295
4 Stars
84
3 Stars
37
2 Stars
45
1 Star
83
73%of customers recommend this product.
(
257 out of
352)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Customer Rating
1
Connectivity problems
on February 24, 2020
Posted by: pterry26
from Brooklyn, New York
My headphones routinely disconnect from my computer for no reason. They also sometimes connect but play audio at a very low volume even when my volume is turned up to the max. To add to that, these headphones cannot be used while charging. Overall would not recommend
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, February 25, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Live 500BT did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
2
poor quality
on August 13, 2020
Posted by: mckaren
I bought these headphone a while back and was not to impressed when I used them on zoom, skype etc. they would not work and make the whole experience utterly miseable i could not get any work done otherwise there fine but they totally suck thank you goodbye
No, I would not recommend this to a friend.
Written by a customer while visiting jbl.com
Customer Rating
3
Decent sound. Poor connectivity
on April 17, 2021
Posted by: l o r d M a r o z a
from Belgrade
Recently bought a pair of these and they really have a nice sound for the money, the frame is good but can put a fair amount of pressure after a few hours of use. They are, indeed, pure bass experience, so best suited for that type of music, and if you want to listen to something that's not bass-dependent, you must play with the equalizer and cut the bass out completely.
The biggest problem I'm having is the connectivity. I can't connect them to any of the PCs, laptops and MacBooks (Win10/Big Sur 11.2.3), but the mobile connection is great, and they sound great. Even the mic is good for the phone calls but due to its placement, it picks up everything around you.
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, April 18, 2021
Hi there. We appreciate the feedback that you've provided us. We'll make sure to submit this to the right department.
Written by a customer while visiting jbl.com
Customer Rating
1
Not great for use with my macbook.
on March 25, 2022
Posted by: JubJub 88
from Denver, CO
The headphones do not responded to me raising and lowering the volume on my macbook.
By Customer Support, March 25, 2022
Thanks for reaching out. Make sure your device is turned on, is charged, and is in range of the PC you want to connect to. Then, try the following: Turn off your Bluetooth device, wait a few seconds, then turn it back on. Make sure your Bluetooth device is in range. If your Bluetooth device is unresponsive or sluggish, check to make sure it’s not too close to any other USB device that’s plugged into a USB 3.0 port. Unshielded USB devices can sometimes interfere with Bluetooth connections. If you need further assistance, contact JBL Customer Service.
Written by a customer while visiting jbl.com
Customer Rating
5
Very Confused
on August 2, 2019
Posted by: TummyTime
from New York
I am very happy with this product. I got it to connect to my phone and all but I have some issues. I was very careful on what I was doing and found that they are not connecting to my PC. (Dell, Windows 10) It does not seem to pick up the headphones. The phone can do it but the PC can't. Is there something wrong with them? My PC is okay with other bluetooth devices.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
please help
on November 17, 2019
Posted by: Anonymous
from Bucharest
please tell mew how can i conect that JBL500BT to pc with wireless adapter ......
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Terrible
on June 24, 2020
Posted by: WorstproductEVER
from New Hampshire
I litterly bought these today. I purchased due to my school work being online due to Covid 19. These are the worst headphones I have purchased first off not noise canceling. I have better noise canceling from the headphones that came with my cell phone. Now I charged these up for many hours. Didn't hold a charge. But when I tried them out with my laptop within 2 minutes of my video turtoring (not live) Litterly sounds like robots or slowed down completely. REconnection sounds fine then again 2 minutes in same thing. try again and still nothing. Do not waste your money on these. Worst ever nd will be returning tomorrow for a full refund. I will probably never purchase a product from this company again.
No, I would not recommend this to a friend.
Written by a customer while visiting jbl.com
Customer Rating
5
Excellent
on October 13, 2018
Posted by: Erick 321
from Allentown
I got this 3 days ago and I’m already in love with them
I would recommend this to a friend!
Written by a customer while visiting jbl.com