Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Average customer rating
3.9
(544 Reviews)
Rating breakdown 544 reviews
5 Stars
295
4 Stars
84
3 Stars
37
2 Stars
45
1 Star
83
73%of customers recommend this product.
(
257 out of
352)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Customer Rating
5
Android 9.0 pie
on August 5, 2019
Posted by: JSealTeamOp3
from Quan verginia
The app for this device is not working with the android 9.0. It installs and opens up but it doesn't recognize the device. The headphones are paired and work perfect with my phone as headphones and microphone. But the app doesn't see the headphones
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
My headphones won't turn on after 3 months!
on June 23, 2020
Posted by: JJ_Beatz
from NY, NY
Hi - I got my JBL this year however its no longer turning on. I've charged it for 2 hours+ but nothing. It DOES work when I connect it to my computer but thats about it.
No, I would not recommend this to a friend.
Response from jbl.comBy Kat, Customer Service, June 30, 2020
We appreciate the feedback you've provided to us on our JBL LIVE 500BT headphones. We understand that it did not meet your expectations. We're always looking for ways to improve so please contact us so we can help you: https://support.jbl.com/us/en/customer-service/contact.html
Written by a customer while visiting jbl.com
Customer Rating
5
Awesome sound
on August 20, 2020
Posted by: Krs1
Had to finally replace the previous JBL model. These are perfect. Exactly what we hoped for!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Great BT headphones
on October 15, 2019
Posted by: fele
I got these headphones a couple weeks ago as I wanted some wireless headphones to use while my phone charges. I decided to give these a try and I’m pleasantly surprised! I’m usually not the biggest fan of on-ear headphones because they can be bulky, heavy, and uncomfortable, but these are perfect! Very lightweight, the ear pads are comfortable (but after a couple hours of usage my ears still hurt some) and they’re perfect to wear when I’m just sitting around or walking on campus. The sound quality is nice for the price point, so I don’t feel like I’ve forfeited anything there. The bass is crisp and clear. I was originally going to go with pink, but I got white instead since it matched my phone better and the color is very chic! O
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Robotic sound when use hands free
on June 25, 2020
Posted by: aomar
I bought this product just for work (zoom calls) , I discovered that it has an Issue with Windows, once I switch to hands free to get the mic work, the sound will not work any more
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Suppport, Chastine at Customer Suppport, July 1, 2020
Unfortunately, our JBL Tune 500BT doesn't support Zoom or other similar services. If the product/headphones support the Bluetooth Profile HSP, most likely Skype or other VOIP programs will work. We can however never guarantee this. For more information, please review this support link article: https://bit.ly/2xHKO5a
Written by a customer while visiting jbl.com
Customer Rating
1
White noise
on December 17, 2018
Posted by: Neshko
from Nish, Serbia
Annoying white noise. Comes from headphones, not the playing device or record.
No, I would not recommend this to a friend.
Written by a customer while visiting jbl.com
Customer Rating
5
Great Headphones
on November 13, 2019
Posted by: Don35
from Holyoke Ma
I do enjoy JBL headphones very nice great bass to it very comfortable great sound
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
on December 31, 2018
Posted by: mlisa84
My purchase was delivered right on time! Looks exactly like the pic and sounds amazing!
I would recommend this to a friend!
Written by a customer while visiting jbl.com