Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Average customer rating
3.9
(544 Reviews)
Rating breakdown 544 reviews
5 Stars
295
4 Stars
84
3 Stars
37
2 Stars
45
1 Star
83
73%of customers recommend this product.
(
257 out of
352)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Customer Rating
1
Worst headset for Meetings/Calls in Windows
on August 19, 2020
Posted by: Soul
from CR
Avoid this headset for meetings if you plan to use it for that. A lot of people including myself hear a lot of robotic sound. There are a lot of questions on that with no fix from JBL. Other headsets work fine. Not this one.
Avoid!
No, I would not recommend this to a friend.
Response from jbl.comBy JBL, Customer Support, August 21, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 500BT didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
5
Massive surprise...and I've had many headphones
on May 24, 2020
Posted by: Brad W
from Johannesburg, South Africa
I was a mobile DJ for several years, and had headphones ranging in price from affordable to daylight robbery. I was looking for a far more affordable range to use with my cell phone Bluetooth, and these came recommended. I must say, I was sceptical when I saw the price. However, on unboxing the item, I soon learned why the JBL 500BT are in a class of their own. The headphones are incredibly light, but sturdy - and exceptionally comfortable on the ear, with fully padded, soft earcups. The entire set is also foldable, with flat-fold earcups, taking up minimal space. What amazed even more that the comfort these headphones offered, was (1) the exceptional sound quality, volume and pure bass; (2) the short charge time (just over an hour); (3) the 16-hour playback time after a full charge; (4) the ease of Bluetooth connectivity with just about anything; and (5) the built-in mic for hands-free calling, and easy connectivity with Siri or Google Now. Don't let the price put you off these Bluetooth beauties. I have paid ten times more for lesser quality headphones. These JBL 500BT headphones set the standard for what I wanted. Obviously, with them being much more affordable than many others out there, you may sacrifice every so slightly on sound quality and depth, which more expensive headphones will give you. But, trust me, if you are used to using the in-ear or air-pod variety that come with top-of-the-range cell phones, these JBL 500BT headphones will likely outshine those, and by a large degree. These are without a doubt the best headphones in their price range.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
ROBOTIC HELL ON WINDOWS 10!
on September 15, 2020
Posted by: Unhappypappy
It is impossible to use these earphones on Windows 10 for calling or recording, because the audio out (audio coming to your ears via the headphone speakers) will sound like a mix between a drunk R2D2 and 3-CPO on a bad day (Starwars fans will have an idea).
There are thousands upon thousands of complaints about this issue and there does not seem to be a definite solution! Why doesnt JBL, which is by no means a small generic audio company, make a driver to fix this robot from hell sound issue?
Why is this so difficult to fix?
I have spent about 4 HOURS trying all sorts of things I have read on forums and nothing worked!
There should be a massive warning on the box saying this product DOES NOT WORK WITH : SKYPE, GOOGLE MEETS, ZOOM, etc.
I, as a JBL consumer, would like to have a solution to this problem and I think that everyone on this forum should demand one as well.
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Service, Chastine at Customer Service, September 15, 2020
Thanks for taking the time in providing your feedback with our JBL Tune 500BT. Please make sure that the Bluetooth drivers on your PC are updated and select Tune 500BT as your audio output and mic input. If you need more help, please reach out to our Customer Support. We're here to help.
Written by a customer while visiting jbl.com
Customer Rating
1
It doesn't work with Skype and Zoom
on April 22, 2020
Posted by: Anonymous
from New York, NY
It doesn't work with Skype and Zoom. A waste of time.
No, I would not recommend this to a friend.
Response from jbl.comBy Homer, Customer Service, April 24, 2020
Thanks for the feedback. We're always looking for ways to improve. We'll pass this along to our development team.
Written by a customer while visiting jbl.com
Customer Rating
5
Just What I Hoped For!
on September 14, 2020
Posted by: Ans RN
from Carrollton
These headphones did not disappoint me Im highly satisfied. The sound is crisp has surround sound quality, I love that I can switch to phone calls. I charged it once and it's still running after that first charge, it's been weeks. They wear comfortably even during my workout. My son is begging for a set so I will be purchasing again.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Junk!
on September 1, 2020
Posted by: BSiever
from Staunton, va
Bought them and originally loved them. The sound was awesome. Yet when they finally died after using them on & off a month they won’t charge! Absolutely will not charge ive tried jbl original usb to computer, usb to power bank, usb to playstation, usb to charging block. NOTHING. Lights up red for maybe 3 min then stops lighting up & when you turn them on they connect play for a second or two then turn off. I’ve tried factory resetting them everything... unfortunately junk & ive read of others having this same issue.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Support, Customer Service, September 2, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 500BT did not meet your expectations. We're always looking for ways to improve so please contact us so we can help you: https://bit.ly/2zwFkYM
Written by a customer while visiting jbl.com
Customer Rating
5
Premium headphones at a budget
on June 6, 2019
Posted by: darazz
from Philadelphia, PA, United States
[This review was collected as part of a promotion.] The JBL Live 500BT is one of the best headphones out there right now for their price range. From the moment you unbox them you feel like you are getting a premium experience. JBL has one of the best unboxing presentation. The headphones look amazing and the blue that I received from the JBL backstage pass to review is on fire. The fabric headband looks amazing and adds comfort as well. The JBL 500BT is packed with features. Google Assistant and Alexa work flawless. Having an assistant on headphones is very useful. More useful than I thought. Another useful feature is the multi connection button. You can toggle from one device to another with just a hit of a button. This is very convenient and useful. The most useful feature for me is the ambient aware. On top of all these features the headphones sound amazing. They are on the bass heavy side. Somehow, they are well rounded with a wide sound stage. I listen to a wide range music and everything sounded amazing. Also, there is an app that you can dial in the sound that you want. The comfort is good. The ear cups made my ears a little hot after a while. But I was able to keep them on for long time with no discomfort then that. The only short coming with these is phone call quality. It is not good at all. There were times that I needed to take a call on my phone and disconnect from the headset because the person could not hear me. But These headphones are great at this price. If something happened to these cans today, I would buy them tomorrow without question. So, no doubt get these cans people!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Sleek, Stylish and Overall Good Sound
on May 21, 2019
Posted by: DatGuy_Shawnaay
from Caldwell, ID
[This review was collected as part of a promotion.] The Good:
Look & Feel - I generally like how the 500BT looks. The fabric around the band looks sleek and I don't feel any discomfort when keeping them on my head for a while. The ear muffs are nice and soft; don't heat up my ears when I have the headphones on for more than 30 minutes; and they do a good job at isolating most environmental sounds considering they aren't noise cancelling.
Sound (Bluetooth) - The 500BT sound good. The vocals are clear, but there is almost no bass when the bass mode is off through the JBL Headphones app, so I would recommend keeping them on and adding some bass through equalizers. The overall quality is still good and I would use these as my daily driver.
Features & Hardware - Bluetooth is easy to connect and quick, too. I love the Google Assisstant integration and the fact that you can touch the cap on the left to activate it. It's quite useful when needed. I also appreciate Ambient Sound and TalkThru as well. Both are equally as usefull when I turn them on and do a decent job at drawing sound form the surrounding area, but could be clearer at times - it's not consistent. Being able to fold the headphones are a nice finish to the build.
The Bad:
Build Quality - I like the matte finish, but the plastic build makes it look cheaper than it should be. The 500BT I got always made cranking sounds whenever I rested the headphones on my neck (Mostly behind the muffs) so it was quite irritating. I don't understand why USB Type-A is still being used to charge the headphones. It's 2019, please update the next ones to Type-C.
Features - Yeah being able to touch the surface of the left ear muff to activate the assistant is nice, but I often tapped that area by accident on more than one occasion, meaning that I could always hear my Google Assistant talking by itself when I don't want it to. It's quite annoying and I wish it would only work when the headphones are on my head or that they were less sensitive.
Buttons - I don't like how all the buttons are on one side. I often forget which buttons are which and it takes time to learn. Even after a week of usage, I still struggle. The ambient button and bluetooth button should be placed on a different side.
These headphones needa pouch since they cost a bit.
I would recommend this to a friend!
Written by a customer while visiting jbl.com