Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Average customer rating
3.9
(544 Reviews)
Rating breakdown 544 reviews
5 Stars
295
4 Stars
84
3 Stars
37
2 Stars
45
1 Star
83
73%of customers recommend this product.
(
257 out of
352)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Customer Rating
1
Disappointed
on December 3, 2021
Posted by: EJM13
from NPR, FL
After less than a year of light and careful use, this product no longer charges. The red light indicator shuts off after about 3 seconds when plugged in. I used the cable it came with and never over charged it. Wouldn't recommend due to it's unreliability.
By Customer Support, December 3, 2021
Thanks for reaching out. Here are some things to try that often fix these issues.
If you have other charging cables, give them a try. (Be sure that the cable has the same type of connector as the original one that came with your product.). Same for the charger- if your product charges by USB, try a different USB charger. Be sure that it is rated at least 2.0a (2 amps) output. Try other electrical outlets at your location to be certain it is not a local wiring issue. Charge the product overnight for at least 8 hours. Sometimes wiggling the connection restores charging power. Access the link provided if you need further assistance. https://bit.ly/2WocMfi
If you have other charging cables, give them a try. (Be sure that the cable has the same type of connector as the original one that came with your product.). Same for the charger- if your product charges by USB, try a different USB charger. Be sure that it is rated at least 2.0a (2 amps) output. Try other electrical outlets at your location to be certain it is not a local wiring issue. Charge the product overnight for at least 8 hours. Sometimes wiggling the connection restores charging power. Access the link provided if you need further assistance. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
5
I love the sound quality
on February 15, 2022
Posted by: mariac10
from Los Angeles
I love this product. The sound quality is amazing.
Written by a customer while visiting jbl.com
Customer Rating
5
Fantastic sound.
on February 19, 2022
Posted by: JT C
from MN
Birthday gift from my wife. She must really love me.
Written by a customer while visiting jbl.com
Customer Rating
1
It doesn´t work.
on February 27, 2022
Posted by: Felfar
from TX
I bought this item three weeks ago, I have tried to use it without success. Even after charging until the red LED was off, the white LED doesn´t go on after sliding the ON switch.
By Customer Support, February 28, 2022
Thanks for reaching out. Please do a forced power cycle. Make sure that your product is not connected to a power supply or charger. Next, hold down the power button for 30 seconds. If this does not resolve the problem, try using a different USB cable. Try a different USB charger, rated at least 2 amps. Try disconnecting the cable from your product and re-inserting it. Sand or dirt can get into the product’s charging port. Check the port. Clean if needed with compressed air or a toothpick. If none of these steps fixes the issue, contact customer service for technical support and assistance. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
2
very unimpressed
on March 14, 2022
Posted by: asfasedasgh
these are terrible the sound is not loud at all and the bass is laughable ive tried these wired and fully charged and its the same
By Customer Support, March 15, 2022
Thank you for taking the time to provide us with your feedback. We are sorry to hear that the sound quality of our JBL Live 500BT didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
1
Horrible
on March 25, 2022
Posted by: WhoCaresJBL
from charlotte
Delivery was delayed and no information was provided on arrival date, I had to wait until it was delivered without information.
Worst issue was that when testing, microphone didn’t work - I had to return.
Worst issue was that when testing, microphone didn’t work - I had to return.
By Customer Support, March 25, 2022
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our delivery service did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team.
Written by a customer while visiting jbl.com
Customer Rating
5
Better then Bose
on April 10, 2022
Posted by: Lillloz
Love Love Love these headphones! I have a pair of Bose and they don't compare to the comfort and quality that MY JBL headphones have. So much so that I've stopped using my BOSE and I'm only using my JBL. PRICE AND QUALITY!!!
Written by a customer while visiting jbl.com
Customer Rating
5
Reliable product even over time
on November 3, 2023
Posted by: Blue7
from Romania
I have a pair of this model for 3 years now. After all this time I thought the quality of the sound or battery would go down, but it wasn't the case, impressive! I have bought again today,the same model I had, this model made a great impression on me and I would really recommend it. Clarity, bass, battery lifespan. All the needs are right here!
Written by a customer while visiting jbl.com