Customer reviews from jbl.com
JBL - TUNE 500 Wired On-Ear Headphones - White
Average customer rating
3.6
(48 Reviews)
Rating breakdown 48 reviews
5 Stars
22
4 Stars
8
3 Stars
4
2 Stars
5
1 Star
9
79%of customers recommend this product.
(
26 out of
33)
Customer Reviews for JBL - TUNE 500 Wired On-Ear Headphones - White
Customer Rating
2
Not Worth Buying
on March 13, 2021
Posted by: Klepes
from Greece
I Bought them a lot of months ago and already they started problems
1# : i need to have the cable in a weird way so i can listen with both sides
2# : they have distortion now in any browser so i cant watch or listen to anything would never recommend
1# : i need to have the cable in a weird way so i can listen with both sides
2# : they have distortion now in any browser so i cant watch or listen to anything would never recommend
No, I would not recommend this to a friend.
Response from jbl.comBy Raymundo at Customer Support, Harman Lifestyle, March 15, 2021
That is not the experience we'd like you to have. Please contact our customer support so that we can work with you directly to do troubleshooting and to check your options if in case our troubleshooting steps don't fix the issue. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
2
Good sound but can't be repaired
on November 16, 2021
Posted by: Josh73
from Budapest
Cable is very thin so it easy breaks inside! Tried to fix it which could not be done if the inside wires were not so insane thin. Cable replacement can' be done. (No JBL cable replacements) SAD! The headphone could be used for many more years otherwise :(
Response from jbl.comBy Iggy at Customer support, Iggy at Customer support, November 17, 2021
We appreciate it for taking the time to provide us with this review. We'll make sure to submit your feedback to the correct department. You may try returning the device in the store where you have purchased it, as long as it's still within the store's return period.
Written by a customer while visiting jbl.com
Customer Rating
4
Great headphones
on December 15, 2021
Posted by: Homienando
from Pasadena, CA
Great sound, great price. The only downfall is the foam that easily falls off in my son's backpack. They constantly have to re-fit them onto the headset. I'm going to have to purchase a case in order to avoid that.
Written by a customer while visiting jbl.com
Customer Rating
1
on May 18, 2025
Posted by: SimonSL
I got this product from my aunt 2 months ago it worked till today where all audio and everything just stopped I don't recommend this durablity of the headphones are terrible and I'd rather get different ones that actually work for long period of time.
Response from jbl.comBy Customer Support, May 20, 2025
Thanks for your feedback. Please try to use a different source device. Flex the wire where it joins with the source device. If any sound is heard, this means that the wire is bad. We'd like to work with you directly to address the issues you're experiencing with your JBL Tune 500. Please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
3
Ear cushions began to peal.
on June 27, 2025
Posted by: JohnIllinois
Audio quality was good for price point. My issue was only a few months after casual use the ear cushions began to peal the pleather top layer. I eventually got tired of that and disposed of them since I could not find replacements.
Response from jbl.comBy Customer Support, June 27, 2025
We appreciate your review. We are concerned to learn about the premature wear on the ear cushions. That is certainly not the durable experience we want our customers to have. We stand by our products and would like to make this right. Because the purchase was recent, we will gladly replace the entire unit free of charge. To further assist you, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
1
Stopped functioning in two weeks
on May 20, 2020
Posted by: aaroninlatin
from Lancaster, Pa
While they were working I was impressed with how they performed for their cost, sadly however the headphones stopped working shortly after. The left headphone completely stopped functioning and the right one was noticeably distorted. The headphones stayed within my home and were only used a handful of times. I own other JBL products and they function flawlessly. I am upset that I now have to shell more money out of pocket for what has to be a manufacturing flaw. Mine may just be an exception as others have commented on how much they enjoy them, but I cannot enjoy something that doesn't work.
Response from jbl.comBy Mario at Customer Service, Customer Support, May 23, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 500 did not meet your expectations.We're always looking for ways to improve so please contact us so we can help you: https://bit.ly/2zwFkYM
Written by a customer while visiting jbl.com
Customer Rating
5
Very comfortable
on May 6, 2020
Posted by: Ms m
from Texas
Besides being so comfortable, they are also lightweight and very cushy against my ears. The music is very nice also. No distortion or background static.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Disappointed in the quality of this product.
on May 1, 2020
Posted by: bkmusiclover
from Brooklyn,NY
After just two months of use, no sound comes out of one ear and the sound becomes distorted and choppy at the slightest movement. Very disappointed at how quickly these headphones stopped working properly.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, May 4, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 500 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com