Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - White
Average customer rating
3.9
(544 Reviews)
Rating breakdown 544 reviews
5 Stars
295
4 Stars
84
3 Stars
37
2 Stars
45
1 Star
83
73%of customers recommend this product.
(
257 out of
352)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - White
Customer Rating
2
bad battery
on July 18, 2020
Posted by: anonymous toe
from indian atlantis
i got this for christmas, and when i charge it for 2 hours, it only goes up to %10
Response from jbl.comBy Mario at Customer Service , Customer Support, July 19, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 500BT did not meet your expectations. We're always looking for ways to improve so please contact us so we can help you: https://bit.ly/2zwFkYM
Written by a customer while visiting jbl.com
Customer Rating
2
on July 29, 2020
Posted by: Steve46
Has anybody solved the connection issues to a MacBook
Response from jbl.comBy Homer at Customer Support, Customer Support, July 29, 2020
Bluetooth connection issues to a MacBook are a bit harder to troubleshoot since Apple's security updates lately have been a bit more restrictive when it comes to non-Apple products. That said, try to pair your JBL headphones to another device and test if the same issues also happen on this device. If it only occurs on the MacBook. We highly recommend contacting Apple to either request assistance on how to reset the Bluetooth module or give your headphones more permissions to allow better connectivity.
Written by a customer while visiting jbl.com
Customer Rating
5
Great Features
on August 4, 2020
Posted by: Scarnate
from Hartford, CT
I enjoyed this purchase. The sound is great and the durability is great
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Live 500 by
on August 4, 2020
Posted by: A martutah
from Slc, Utah
Sound great could use a bit more volume ! As with all the jbl products a quality item.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
2 star/fair
on August 6, 2020
Posted by: JBLfan0
from US
I've used these headphones for nearly a year now. The battery life is good. And the sound quality is great, EXCEPT for the constant background static.
These head phones are great if you want to jam, but they're super annoying for listening at a lower volume.
I want to also say I love my jbl charge 3, been using it over 3 years and have nothing bad to say about it. I'll buy jbl stuff again. The quality im used to just isn't in these 500bt's.
No, I would not recommend this to a friend.
Response from jbl.comBy Homer at Customer Support, Customer Support, August 7, 2020
Thanks for your honest feedback regarding our JBL Tune 500BT. We understand that it didn't meet your expectations. We'd like to work directly with you on this one. Please reach out to our Customer Support at https://bit.ly/3etA1v8
Written by a customer while visiting jbl.com
Customer Rating
1
not working at all
on August 13, 2020
Posted by: jaysaydk
from Copenhagen
bought them and right after first use, NOTHING... complete silence and money out the window
never again jbl, thats for sure
never again jbl, thats for sure
Response from jbl.comBy Mario at Customer Support, Harman Lifestyle, November 29, 2020
Thank you for your feedback. We would like to get more information to help you out with your JBL Tune 500. Please contact us so we can assist you: https://bit.ly/3ljOLQz
Written by a customer while visiting jbl.com
Customer Rating
1
malisimo, nunca compren, lo peor del mundo
on August 19, 2020
Posted by: fsaifildin
from Asuncion, Paraguay
malisimo producto, no funciona con zoom o teams.. para que otro motivo uno desearia tener un headset con microfono?? totalmente una desgracia, nunca compres este producto, una verguenza por la marca, pensaba que era de las mejores, pero ahora veo que no
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Service, Chastine at Customer Service, August 20, 2020
Please make sure that the headphones are connected to your computer. Try checking the audio by playing music or recording your voice. Also, please make sure that on the app, you've selected Tune 500BT as the audio output and mic input.
Written by a customer while visiting jbl.com
Customer Rating
5
Exactly What I Wanted
on August 23, 2020
Posted by: Bexter
I was looking for an affordable pair of headphones and when I saw these personalized pair I couldn't pass them up. They are exactly as pictured. The process was fun. Several designs to choose from. Love the ambient sound feature.
I would recommend this to a friend!
Written by a customer while visiting jbl.com