Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - White
Average customer rating
3.9
(544 Reviews)
Rating breakdown 544 reviews
5 Stars
295
4 Stars
84
3 Stars
37
2 Stars
45
1 Star
83
73%of customers recommend this product.
(
257 out of
352)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - White
Customer Rating
2
Not worth the price and the app sucks
on April 28, 2020
Posted by: Gavriel
from Hazel Park, MI
So I got these a couple months ago and I enjoyed them off the bat. Then after having them a couple weeks I found it’s flaws. First things first, sound quality is alright overall, needs more bass and to tweak the mid range. Secondly, fix your app, your faulty firmware update makes the headphones have more issues then it does straight out the box. Ever since the update when I first got the headphones, the play/pause button and volume buttons now only work sometimes and everything has to be done off my phone, and, if you have the auto-off feature on it will randomly shut off instead. Third, there’s a lot of pet peeves on this headset technology wise as well. Double clicking the play/pause button on your headphones won’t change the song, but it will on the input jack cord. And this headset will work with both google and Alexa, but not Siri with it’s voice assistance?? Like come on dont leave one phone out.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, April 28, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Live 500BT did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
5
Super comfortable and great sound
on April 28, 2020
Posted by: Brenden69
from Bend, Or
If you are wanting some amazing headphones for an affordable price, these are a must need then. 100% worth the cost
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Sound quality is great. Comfortable to wear.
on May 2, 2020
Posted by: sanj
from New York
Bought this weeks ago and happy about. Recommend this to someone who love listing music all day.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Good bass
on May 4, 2020
Posted by: Welp
from Washington
My headphones keep turning on and off every 15 to 20 seconds.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, May 4, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 500BT did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
2
breaking sound issue
on May 4, 2020
Posted by: viren
from pitam pura delhi india
many times of charging its breaking sound, like cracker voice
Response from jbl.comBy Mario at Customer Service, Customer Support, May 4, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 500BT did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
5
Comfortable good sound
on May 6, 2020
Posted by: Anonymous
from Arizona
Love them when I play drums to the music in the headphones
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Blue led is constantly on
on May 15, 2020
Posted by: Johnnydoe
from Prague
Great sound, great headphones, great price. But.... why is the blue light on all the time? I don't want that. I don't want to be a beacon when I walk down the street. Now I have to paint it black.
Response from jbl.comBy Mario at Customer Service, Customer Support, May 19, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 500BT did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
4
Great but small
on May 16, 2020
Posted by: Sucukluyumurta
from Turkey, Izmir
Very good sound quality but so small size it hurts my head&ears
I would recommend this to a friend!
Written by a customer while visiting jbl.com