Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - White
Average customer rating
3.9
(544 Reviews)
Rating breakdown 544 reviews
5 Stars
295
4 Stars
84
3 Stars
37
2 Stars
45
1 Star
83
73%of customers recommend this product.
(
257 out of
352)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - White
Customer Rating
1
on March 10, 2020
Posted by: Shihab vkkkk
Its not gd,its hv prblm while using data,the net will be slow while using this
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, March 10, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 500BT did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
1
Was great for about 3 uses
on March 30, 2020
Posted by: Jgroffjr
Worked great for about 3 or 4 times until the left side quit working. Tried all the fixes on youtube and Google but nothing helped sadly.
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Suppport, Customer Support, March 31, 2020
Thanks for your feedback about our JBL Tune 500BT. We'd like to work with you directly and help out with some troubleshooting on your headphones. Please reach out to our Customer Support. We're here to help. https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com
Customer Rating
1
Died after a month in a half.
on April 2, 2020
Posted by: Papabless
from Miami, FL
I bought these on 2/7/20 and has been using them up until a few theys ago when they suddenly stopped working. Even now im completely dumbstruck as to why they would be having such a problem as I never so much as dropped them. Honestly a little disappointed that they didnt last longer than I hoped they would.
No, I would not recommend this to a friend.
Response from jbl.comBy Kris, at JBL Customer Support, April 2, 2020
We'd like to get more information from you so we can sort this out. Please click this link to get in touch with our Customer Support team: https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com
Customer Rating
1
Terrible for calls from PC
on April 6, 2020
Posted by: Anatoly Udachin
from Australia
It connects to PC as 2 devices: headphones and headset. Works fine when output device chosen headphones, but when you choose headset the sound quality is like robotic. Theoretically you could use it as headphones, but in this you cannot use microphone. And you also cannot split output and input devices between headset and headphones, if you select microphone from headset but speakers from headphones, your microphone will work but you won't hear anything.
Will return it.
Will return it.
No, I would not recommend this to a friend.
Response from jbl.comBy Jem G., Customer Support, April 6, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 500BT didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
5
Great all around
on April 6, 2020
Posted by: Volsarex
from New Jersey
Bought it about a week ago, expected long shipping times because of the pandemic. Got here in 3 days. Great sound quality, better range than expected, and amazing battery life.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Great Comfort and Battery!
on April 17, 2020
Posted by: onurjones
from Key West, Florida
I would not have expected to have such a strong battery in a headphone! This is by far the best headphones I ever used! It is also comfortable, sound is clear and quality. Quality/Price rate is impressive!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Connection problem
on April 18, 2020
Posted by: ndklaudiu
I had tried a lot of things but i just keep having the same problem, the headphones work good on my phone but wen i connect them to my pc they're ok for just a few minutes, after they start having a very intrerupted sound.Can someone help me with this ?
Response from jbl.comBy Mario at Customer Service, Customer Support, April 19, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 500BT did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
4
Awesome music quality and LONG battery life
on April 22, 2020
Posted by: Enisa
from Des Moines, Iowa
Amazing music quality, the longest battery life EVER (I go probably a week between charges and I use it everyday for 2-5 hours) and super light weight and comfortable. Only downside is there is no microphone on there so I have to disconnect for calls and I can't use it for Zoom meetings.
I would recommend this to a friend!
Written by a customer while visiting jbl.com