Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - White
Average customer rating
3.9
(544 Reviews)
Rating breakdown 544 reviews
5 Stars
295
4 Stars
84
3 Stars
37
2 Stars
45
1 Star
83
73%of customers recommend this product.
(
257 out of
352)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - White
Customer Rating
1
Connection
on September 25, 2019
Posted by: Acaandres97
from Plymouth, Indiana
I bought them around 2 weeks ago to my girlfriend. In the beginning we needed few minutes to pair them to our phones. Now, she can pair them only sometimes... She is extremely disappointed
No, I would not recommend this to a friend.
Response from jbl.comBy Pearly, Customer Service, September 25, 2019
Thanks for the review. We'll have to get more details about the situation of your JBL Tune 500BT, and we'll make sure your feedback gets to the right team. Please file a case email using this link: https://www.jbl.com/support-contact.html
Written by a customer while visiting jbl.com
Customer Rating
5
Sehr gute Qualität
on October 11, 2019
Posted by: CorpBen
Habe die Kopfhörer vor 1 Monat bestellt und bin bisher sehr damit zufrieden. Keinen Negativpunkt bisher.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Great sound but with a minor annoyance
on October 15, 2019
Posted by: emgp
from Spain
Headphones sound quality is quite good actually, but I'm getting a bit frustrated with the hiss I hear every time I start playing something on them. Is there any fix?
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Nice sound but a lot of problems with connection.
on October 28, 2019
Posted by: Nick101
from Greece
Very nice sound good battery but I have problems with bluetooth connection.
No, I would not recommend this to a friend.
Response from jbl.comBy Jem G., Customer Support, October 28, 2019
Thanks for the review, we appreciate the feedback you've provided to us. We understand that the JBL Tune 500BT didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. For troubleshooting, please reach out to us at https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com
Customer Rating
5
Great sound
on October 31, 2019
Posted by: witchykitty39
from Pennsylvania
I'm really glad I bought these headphones. For the price, the sound quality can't be beat. I love that they are easy to sync and wireless, so I can use them as I do my daily chores, or out for a walk, without the restrictions of wires.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Wonderful Rich Sound Quality
on November 10, 2019
Posted by: Anonymous
from Blackwood New Jersey
I have had these less than a month and the JBL inlay sticker on the "cup" of headset is peeling off making the quality appear to be low or junk. I expected better built quality for the price i paid for these. The size adjustment parts are rather loose on both sides to. The sound quality , range and battery life are all very good though for example the range says 30 feet , and you get more for a phone call. Just listening to a music app like Pandora Radio, i get huge range too be able to hear 100+ft. The Amazon Assistant is really nice ! Texting and info easily available at the tap of the left ear phone!
Written by a customer while visiting jbl.com
Customer Rating
2
Terribly uncomfortable
on November 13, 2019
Posted by: Erine76
from Pittsburgh, PA
I am so sad that I had to return these after only 2 days of wear. They were so uncomfortable to wear, that they actually hurt my ears. It didn’t matter how I adjusted the fit/placement of them
I love the sound quality of JBL, but the on-ear headphones I would not recommend.
I love the sound quality of JBL, but the on-ear headphones I would not recommend.
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine, Customer Support, November 14, 2019
We're sorry to hear that our JBL Tune 500BT failed to meet your expectations. We're always looking for ways to improve. If you need more help, please reach out to our Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
4
Problem in Spotify
on December 5, 2019
Posted by: grey wolf
from turkey
In Spotify Two seconds press for back button takes me always to the begining of the current song. But back function works in other music programs and youtube. Is there a comoatibility issue with spotify. Thanks
I would recommend this to a friend!
Written by a customer while visiting jbl.com