Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - White
Average customer rating
3.9
(544 Reviews)
Rating breakdown 544 reviews
5 Stars
295
4 Stars
84
3 Stars
37
2 Stars
45
1 Star
83
73%of customers recommend this product.
(
257 out of
352)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - White
Customer Rating
1
Left speaker stopped working after 2 weeks
on April 8, 2020
Posted by: Anonymous
from Michigan
I bought these less than a month ago and after using a few times the left speaker stopped working. Less than 1hr total use. Really disappointed in these as I am a long time JBL/Harmon Kardon fan. Will not purchase another bluetooth device from JBL.
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Suppport, Customer Support, April 9, 2020
This isn't the experience we wanted our customers to have with our products. Please try to pair the headphones with a different device. We can also try to reset the headphones to factory settings. To do so, long-press the Volume + and Volume - buttons at the same time while the unit is on. Make sure that Bluetooth isn't on and connected to any device. The LED will blink faster, indicating the reset is successful. Please forget JBL Tune 500BT on your Bluetooth settings before pairing again. If you need more help, please reach out to our Customer Support so we could assist you with your options. http://bit.ly/30JI2G4
Written by a customer while visiting jbl.com
Customer Rating
3
Wire length
on July 30, 2020
Posted by: MilenkoMiki
from Slovenia, Europe
Good sound for price but unbelieveably short connection wire!!! Why? Did you guys on JBL think that everybody in the world uses notebooks?! My office computer is on the floor, so I have to buy additional cable. Very strange business decision. 1.5 m will be quite good, but you decide to save some money. I think you will not, because many people with classic computer cases will return headphones back to store after opening the case.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Support, Harman Lifestyle, November 29, 2020
Thanks for your feedback. We're always looking for ways to improve. We'll make sure to forward your concern to our product developers. If you need any help with our products. Please reach out to our Customer Support: https://bit.ly/2Vi1CrT
Written by a customer while visiting jbl.com
Customer Rating
5
Lightweight and great sound!
on August 11, 2020
Posted by: Bodiedbysteph
I love them! I’m a huge fan of JBL!! Great quality!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
I WISH I COULD GIVE ZERO STARS
on December 8, 2020
Posted by: SUNNY1234
from CALIFORNIA
I GOT THIS FIRST I USED THIS TO MAKE A CALL WORKED PERFECTLY ... WHENI TURNED ON THE MUSIC I JUST STARTED HEARING NOISES AND DISTURBANCE .....I THOUGHT SOMETHING IS WRONG WITH MY PHONE , AFTER USING IT FOR A WHOLE DAY WITH TWO OTHER PHONES I UNDERSTOOD MISTAKEIS WITH HEAD SET ... IT MIGHT BE DESIGN MISTAKE OR MY HEADSET IS A DEFAULT PIECE , BUT TOTALLY DISAPPOINTED ... I DONT RECOMMEND .... BATTERY LIFE IS EXECELLENT
Response from jbl.comBy Jasper at Customer Service, Jasper at Customer Service, December 10, 2020
We'd like to work with you directly to fix the issue you're having with our Tune 500 BT. Please get in touch with us through: https://www.jbl.com/support-contact.html
Written by a customer while visiting jbl.com
Customer Rating
2
Worked for couple month
on July 26, 2021
Posted by: Anonymous
from Texas
Worked couple of months. now won't turn on or charge. Loved it when it worked and bought it for a freind also
No, I would not recommend this to a friend.
Response from jbl.comBy Kevin, Customer Service, July 28, 2021
Please try to use a different cable to charge the headphones. Please check the LED indicator. If the unit was recently purchased from our website, please take advantage of our self-service options to file a claim using the link, otherwise, please reach out to the point of sale.
https://www.jbl.com/support-returns-and-warranty.html
https://www.jbl.com/support-returns-and-warranty.html
Written by a customer while visiting jbl.com
Customer Rating
1
Broken upon arrival
on March 24, 2022
Posted by: JoeC3
from Connecticut
Even after fully charging the headphones would never turn on. None of the buttons work. Overall terrible experience.
By Customer Support, March 24, 2022
Thanks for reaching out. Please do a forced power cycle. First, make sure that your product is not connected to a power supply or charger. Next, hold down the power button for 30 seconds. If this does not resolve the problem, Try using a different USB cable and a different USB charger, rated at least 2 amps. Try disconnecting the cable from your product and re-inserting it. Sand or dirt can get into the product’s charging port. Check the port. Clean if needed with compressed air or a toothpick. If these steps do not fix the problem, contact JBL Customer Support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
5
Beautiful Sound, Perfect Fit, Great Vibes
on May 23, 2019
Posted by: fayhope
from Baton Rouge, LA
[This review was collected as part of a promotion.] The first pair of JBL headphones I owned were the wireless bluetooth earbuds, and I fell in love with the sound. When you put them on, it feel likes you're in a world where its just you and the music. I had to part from my wireless earbuds, though because my lifelong eczema spread to my ears. I was devastated--music is my life and JBL truly has the best sound out there. So, when I found out that the JBL LIVE 500BT existed, I was ecstatic. I could have my beloved JBL sound without the pain of my eczema. When my new JBLs came in the mail, I was super excited to try them and see if they had the same wondrous sound as the others. And I have to say...the sound is better! I didn't even know it was possible! The headphones themselves feel like little clouds cupping around your ears, and I think they look really cute on too. Also, they have a really nice and easy bluetooth connection. They even have Alexa! I'm so happy that these exist, they're 100% my favorite headphones!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Nice Sound Quality, very uncomfortable
on May 2, 2019
Posted by: Golam Rabbi
from Espoo, Finland
The product overall is good. But it is so uncomfortable to use.
So tight on ear even after using multiple times. I event kept it stretched overnight but it doesn't help. Apart from that everything is okay. Nice battery life.
So tight on ear even after using multiple times. I event kept it stretched overnight but it doesn't help. Apart from that everything is okay. Nice battery life.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario, Customer Service, May 3, 2019
Thanks for your review, have you tried to adjust the headband so you'll be able to get a bigger head size? If you still need more help, please submit a case request and so we can assist you: www.jbl.com/support-contact.html
Written by a customer while visiting jbl.com