Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - White
Average customer rating
3.9
(544 Reviews)
Rating breakdown 544 reviews
5 Stars
295
4 Stars
84
3 Stars
37
2 Stars
45
1 Star
83
73%of customers recommend this product.
(
257 out of
352)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - White
Customer Rating
5
Very Confused
on August 2, 2019
Posted by: TummyTime
from New York
I am very happy with this product. I got it to connect to my phone and all but I have some issues. I was very careful on what I was doing and found that they are not connecting to my PC. (Dell, Windows 10) It does not seem to pick up the headphones. The phone can do it but the PC can't. Is there something wrong with them? My PC is okay with other bluetooth devices.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
please help
on November 17, 2019
Posted by: Anonymous
from Bucharest
please tell mew how can i conect that JBL500BT to pc with wireless adapter ......
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Terrible
on June 24, 2020
Posted by: WorstproductEVER
from New Hampshire
I litterly bought these today. I purchased due to my school work being online due to Covid 19. These are the worst headphones I have purchased first off not noise canceling. I have better noise canceling from the headphones that came with my cell phone. Now I charged these up for many hours. Didn't hold a charge. But when I tried them out with my laptop within 2 minutes of my video turtoring (not live) Litterly sounds like robots or slowed down completely. REconnection sounds fine then again 2 minutes in same thing. try again and still nothing. Do not waste your money on these. Worst ever nd will be returning tomorrow for a full refund. I will probably never purchase a product from this company again.
No, I would not recommend this to a friend.
Written by a customer while visiting jbl.com
Customer Rating
5
Excellent
on October 13, 2018
Posted by: Erick 321
from Allentown
I got this 3 days ago and I’m already in love with them
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
on October 22, 2019
Posted by: Mohammed Diab
Great Headphone
Yeah it is very amazing but i should now my battery level and smart things or jbl headphones appis not supporting this headphone tell me how i can learn my battery lewel
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Sound volume is low! Did not meet my expectation!
on June 30, 2020
Posted by: Anonymous777
My headphone keeps making this plastic cracking sound when I turn my head left and right. Button control is suck. Build quality is cheap plastic. Comfort level is good. No bass at all on stock sound profile. I have to download the app to put the bass boost mode on. Even with bass boost mode enable, I can still heard sound distortion on medium sound volume. Sound volume is low like I have to crank it up to 70% - 80% volume. Decent passive noise.cancellation. I am thinking of returning this unit for a refund. Did not meet my expectation especially the sound volume department. Save your money and get something that has good sound volume at 50% volume.
No, I would not recommend this to a friend.
Response from jbl.comBy JBL, Customer Support, July 7, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Live 500BT didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
1
Lacks any volume
on June 4, 2023
Posted by: Anonymous
Very sad how pathetic the volume is. The fit is great but if you're using them in Bluetooth I've tried several devices and they don't get loud or even close to it, I have not tried them plugged in and wont. I don't understand it when you have a company that mainly makes speakers you should knock it out of the park every time. Every product with your name on it should be nothing short of excellent value for the money. Unless JBL offers me an exchange or something ill put them straight from the box brand new and put them in the garbage, they are that disappointing. I shouldn't have let them sit around before trying them since im past return window from my retailer.
By Customer Support, June 6, 2023
Thanks for sharing your experience with our JBL LIVE 500BT. We understand that this model didn't meet your expectations. We are dedicated to consistently improving our product and providing an exceptional user experience. We value your input, and we'll make sure to forward your feedback to the appropriate team. If you have any concerns about your device, Please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
5
on January 5, 2019
Posted by: Kewee27
from North Carolina
My husband and I got some for Christmas and we love them!
I would recommend this to a friend!
Written by a customer while visiting jbl.com