Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - White
Average customer rating
3.9
(544 Reviews)
Rating breakdown 544 reviews
5 Stars
295
4 Stars
84
3 Stars
37
2 Stars
45
1 Star
83
73%of customers recommend this product.
(
257 out of
352)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - White
Customer Rating
1
It doesn´t work.
on February 27, 2022
Posted by: Felfar
from TX
I bought this item three weeks ago, I have tried to use it without success. Even after charging until the red LED was off, the white LED doesn´t go on after sliding the ON switch.
By Customer Support, February 28, 2022
Thanks for reaching out. Please do a forced power cycle. Make sure that your product is not connected to a power supply or charger. Next, hold down the power button for 30 seconds. If this does not resolve the problem, try using a different USB cable. Try a different USB charger, rated at least 2 amps. Try disconnecting the cable from your product and re-inserting it. Sand or dirt can get into the product’s charging port. Check the port. Clean if needed with compressed air or a toothpick. If none of these steps fixes the issue, contact customer service for technical support and assistance. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
2
very unimpressed
on March 14, 2022
Posted by: asfasedasgh
these are terrible the sound is not loud at all and the bass is laughable ive tried these wired and fully charged and its the same
By Customer Support, March 15, 2022
Thank you for taking the time to provide us with your feedback. We are sorry to hear that the sound quality of our JBL Live 500BT didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
1
Horrible
on March 25, 2022
Posted by: WhoCaresJBL
from charlotte
Delivery was delayed and no information was provided on arrival date, I had to wait until it was delivered without information.
Worst issue was that when testing, microphone didn’t work - I had to return.
Worst issue was that when testing, microphone didn’t work - I had to return.
By Customer Support, March 25, 2022
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our delivery service did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team.
Written by a customer while visiting jbl.com
Customer Rating
5
Better then Bose
on April 10, 2022
Posted by: Lillloz
Love Love Love these headphones! I have a pair of Bose and they don't compare to the comfort and quality that MY JBL headphones have. So much so that I've stopped using my BOSE and I'm only using my JBL. PRICE AND QUALITY!!!
Written by a customer while visiting jbl.com
Customer Rating
5
Reliable product even over time
on November 3, 2023
Posted by: Blue7
from Romania
I have a pair of this model for 3 years now. After all this time I thought the quality of the sound or battery would go down, but it wasn't the case, impressive! I have bought again today,the same model I had, this model made a great impression on me and I would really recommend it. Clarity, bass, battery lifespan. All the needs are right here!
Written by a customer while visiting jbl.com
Customer Rating
1
Worst headset for Meetings/Calls in Windows
on August 19, 2020
Posted by: Soul
from CR
Avoid this headset for meetings if you plan to use it for that. A lot of people including myself hear a lot of robotic sound. There are a lot of questions on that with no fix from JBL. Other headsets work fine. Not this one.
Avoid!
No, I would not recommend this to a friend.
Response from jbl.comBy JBL, Customer Support, August 21, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 500BT didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
5
Massive surprise...and I've had many headphones
on May 24, 2020
Posted by: Brad W
from Johannesburg, South Africa
I was a mobile DJ for several years, and had headphones ranging in price from affordable to daylight robbery. I was looking for a far more affordable range to use with my cell phone Bluetooth, and these came recommended. I must say, I was sceptical when I saw the price. However, on unboxing the item, I soon learned why the JBL 500BT are in a class of their own. The headphones are incredibly light, but sturdy - and exceptionally comfortable on the ear, with fully padded, soft earcups. The entire set is also foldable, with flat-fold earcups, taking up minimal space. What amazed even more that the comfort these headphones offered, was (1) the exceptional sound quality, volume and pure bass; (2) the short charge time (just over an hour); (3) the 16-hour playback time after a full charge; (4) the ease of Bluetooth connectivity with just about anything; and (5) the built-in mic for hands-free calling, and easy connectivity with Siri or Google Now. Don't let the price put you off these Bluetooth beauties. I have paid ten times more for lesser quality headphones. These JBL 500BT headphones set the standard for what I wanted. Obviously, with them being much more affordable than many others out there, you may sacrifice every so slightly on sound quality and depth, which more expensive headphones will give you. But, trust me, if you are used to using the in-ear or air-pod variety that come with top-of-the-range cell phones, these JBL 500BT headphones will likely outshine those, and by a large degree. These are without a doubt the best headphones in their price range.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
ROBOTIC HELL ON WINDOWS 10!
on September 15, 2020
Posted by: Unhappypappy
It is impossible to use these earphones on Windows 10 for calling or recording, because the audio out (audio coming to your ears via the headphone speakers) will sound like a mix between a drunk R2D2 and 3-CPO on a bad day (Starwars fans will have an idea).
There are thousands upon thousands of complaints about this issue and there does not seem to be a definite solution! Why doesnt JBL, which is by no means a small generic audio company, make a driver to fix this robot from hell sound issue?
Why is this so difficult to fix?
I have spent about 4 HOURS trying all sorts of things I have read on forums and nothing worked!
There should be a massive warning on the box saying this product DOES NOT WORK WITH : SKYPE, GOOGLE MEETS, ZOOM, etc.
I, as a JBL consumer, would like to have a solution to this problem and I think that everyone on this forum should demand one as well.
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Service, Chastine at Customer Service, September 15, 2020
Thanks for taking the time in providing your feedback with our JBL Tune 500BT. Please make sure that the Bluetooth drivers on your PC are updated and select Tune 500BT as your audio output and mic input. If you need more help, please reach out to our Customer Support. We're here to help.
Written by a customer while visiting jbl.com