Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - White
Average customer rating
3.9
(544 Reviews)
Rating breakdown 544 reviews
5 Stars
295
4 Stars
84
3 Stars
37
2 Stars
45
1 Star
83
73%of customers recommend this product.
(
257 out of
352)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - White
Customer Rating
5
Legendary BASS! A bang for your buck!
on June 13, 2021
Posted by: RicksGreenTrain
from Cpt
Had them for a year. The best I’ve used and I have tried many over the years. Affordable and that BASS! Battery is brilliant!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Great Product
on August 19, 2021
Posted by: Anonymous
from New york, NY
This unit is exceeding my expectations. Really love this unit.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Great headphones for a fair price
on September 10, 2021
Posted by: DavorV
from Belgrade, Serbia
Awesome headphones with great sound and bass, highly recommend.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Good sound but can't be repaired
on November 16, 2021
Posted by: Josh73
from Budapest
Cable is very thin so it easy breaks inside! Tried to fix it which could not be done if the inside wires were not so insane thin. Cable replacement can' be done. (No JBL cable replacements) SAD! The headphone could be used for many more years otherwise :(
Response from jbl.comBy Iggy at Customer support, Iggy at Customer support, November 17, 2021
We appreciate it for taking the time to provide us with this review. We'll make sure to submit your feedback to the correct department. You may try returning the device in the store where you have purchased it, as long as it's still within the store's return period.
Written by a customer while visiting jbl.com
Customer Rating
1
Disappointed
on December 3, 2021
Posted by: EJM13
from NPR, FL
After less than a year of light and careful use, this product no longer charges. The red light indicator shuts off after about 3 seconds when plugged in. I used the cable it came with and never over charged it. Wouldn't recommend due to it's unreliability.
By Customer Support, December 3, 2021
Thanks for reaching out. Here are some things to try that often fix these issues.
If you have other charging cables, give them a try. (Be sure that the cable has the same type of connector as the original one that came with your product.). Same for the charger- if your product charges by USB, try a different USB charger. Be sure that it is rated at least 2.0a (2 amps) output. Try other electrical outlets at your location to be certain it is not a local wiring issue. Charge the product overnight for at least 8 hours. Sometimes wiggling the connection restores charging power. Access the link provided if you need further assistance. https://bit.ly/2WocMfi
If you have other charging cables, give them a try. (Be sure that the cable has the same type of connector as the original one that came with your product.). Same for the charger- if your product charges by USB, try a different USB charger. Be sure that it is rated at least 2.0a (2 amps) output. Try other electrical outlets at your location to be certain it is not a local wiring issue. Charge the product overnight for at least 8 hours. Sometimes wiggling the connection restores charging power. Access the link provided if you need further assistance. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
5
I love the sound quality
on February 15, 2022
Posted by: mariac10
from Los Angeles
I love this product. The sound quality is amazing.
Written by a customer while visiting jbl.com
Customer Rating
5
Fantastic sound.
on February 19, 2022
Posted by: JT C
from MN
Birthday gift from my wife. She must really love me.
Written by a customer while visiting jbl.com
Customer Rating
1
It doesn´t work.
on February 27, 2022
Posted by: Felfar
from TX
I bought this item three weeks ago, I have tried to use it without success. Even after charging until the red LED was off, the white LED doesn´t go on after sliding the ON switch.
By Customer Support, February 28, 2022
Thanks for reaching out. Please do a forced power cycle. Make sure that your product is not connected to a power supply or charger. Next, hold down the power button for 30 seconds. If this does not resolve the problem, try using a different USB cable. Try a different USB charger, rated at least 2 amps. Try disconnecting the cable from your product and re-inserting it. Sand or dirt can get into the product’s charging port. Check the port. Clean if needed with compressed air or a toothpick. If none of these steps fixes the issue, contact customer service for technical support and assistance. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com