Customer reviews from harmanaudio.com
JBL - TUNE 500BT Wireless On-Ear Headphones - Blue
Average customer rating
3.4
(18 Reviews)
Rating breakdown 18 reviews
5 Stars
6
4 Stars
5
3 Stars
1
2 Stars
2
1 Star
4
71%of customers recommend this product.
(
10 out of
14)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - Blue
Customer Rating
3
Some issues, but good so far
on March 30, 2020
Posted by: Dipankar
from Mountain View, CA
I bought this as a replacement for the E55 BT Quincy Edition, thinking that this would be a good upgrade. Unfortunately, it is not. The E55 BT was way more comfortable, and could also connect to two sources at the same time. 500BT is good, but it is not near as good as the E55 BT, which is disappointing. BTW, I dont see any use for the Google Assistant feature, and it is a major annoyance - every time I touch the pads, it blurts out "Google assistant is not connected".
I would recommend this to a friend!
Response from harmanaudio.comBy Chastine as Customer Support, Customer Support, March 31, 2020
Thanks for your feedback about our JBL Live 500BT. The Google Assistant feature has to be set up through your device. If you need help, please reach out to our Customer Support so we could check some settings from your end.
Written by a customer while visiting harmanaudio.com
Customer Rating
1
Quit working on left side after 4 uses
on March 30, 2020
Posted by: Jgroffjr
from Florida
After 4 uses they quit working on the left side so disappointing
No, I would not recommend this to a friend.
Response from harmanaudio.comBy Chastine at Customer Support, Customer Suport, March 31, 2020
We'd like to work with you directly and help out with some troubleshooting on your JBL Tune 500BT. Please reach out to our Customer Support. We're here to help. https://support.jbl.com/us/en/
Written by a customer while visiting harmanaudio.com
Customer Rating
4
Great acoustics
on May 23, 2020
Posted by: Swanny
from Indianapolis
I bought these headphones to use with my cell phone to do virtual medical visits. I was concerned that the sound/microphone wouldn't be okay, but it is working great! The only complaints would be they are a bit tight on my head. If I had to wear them for a long period of time, it would make my ears hurt.
I would recommend this to a friend!
Written by a customer while visiting harmanaudio.com
Customer Rating
4
Super features...great headphones!
on June 25, 2020
Posted by: Falcon347
from Severn, MD
I just bought these headphones and I'm very happy with them. Very easy to set up and great to hear the music and phone calls; nice microphone. Definitely a good buy. Well worth the money!
I would recommend this to a friend!
Written by a customer while visiting harmanaudio.com
Customer Rating
4
Firmware issues with jbl live 500bt
on December 5, 2020
Posted by: AndyCanul7
In the JBL MY HEADPHONES app download the firmware for verison 6.2.0 for the jbl live 500bt, however all my buttons stopped working, it can only be turned off and on, I would like to know how I can solve this problem or how to load another firmware again for the buttons to be reset and function. And since the buttons don't work, I can't do a factory reset
Written by a customer while visiting harmanaudio.com
Customer Rating
2
Robotic noises or distorted sounds every 30 mins
on April 29, 2021
Posted by: JInyuan1
from USA
I bought the 500BT five months ago. I connect to my laptop via bluetooth to listen to music, and make calls. I noticed every 30 minutes or so, the sound would become distorted, almost robotic or slow-mo. I have to turn the headset on and off in order to fix this. I hear others having the same problem. It's so frustrating.
No, I would not recommend this to a friend.
Response from harmanaudio.comBy Iggy at Customer Support, Iggy at Customer Support, May 2, 2021
We're sorry to hear about what happened. here are some troubleshooting steps for us to check your JBL Tune 500BT:
1. Please try using a different music player and if you're using an equalizer, turn it off.
2. Try pairing the headphones to a different source ex. (phone,tablet) for us to check if the headphones will have sound using a different device.
If steps 1-2 didn't work, you can also reset the headphones:
Long Press of volume + and volume - at the same time while the unit is on. Make sure that Bluetooth is NOT on and connected to any device. When reseting, LED will blink faster.
If the problem persists, please contact our customer support for assistance in checking your options: https://bit.ly/36JTBlN
1. Please try using a different music player and if you're using an equalizer, turn it off.
2. Try pairing the headphones to a different source ex. (phone,tablet) for us to check if the headphones will have sound using a different device.
If steps 1-2 didn't work, you can also reset the headphones:
Long Press of volume + and volume - at the same time while the unit is on. Make sure that Bluetooth is NOT on and connected to any device. When reseting, LED will blink faster.
If the problem persists, please contact our customer support for assistance in checking your options: https://bit.ly/36JTBlN
Written by a customer while visiting harmanaudio.com
Customer Rating
2
Really prone to interference
on July 25, 2021
Posted by: Dig1talm0nk
from Oswego,ny
I got these and I’ve used them with my phone and my laptop. I’m the office a foot or three away they’re horrible. Static and a lot of pops. Phone in the yard they’re flawless. Couldn’t tell ya.
Response from harmanaudio.comBy Raymundo at Customer Support, Harman Lifestyle, July 26, 2021
We'd like to work with you directly to troubleshoot the connectivity/audio issues you're experiencing with our JBL Tune 500BT. If needed we'll get more information from you so we can check your options. Please contact customer service at. https://bit.ly/2WocMfi
Written by a customer while visiting harmanaudio.com
Customer Rating
5
on September 2, 2021
Posted by: August
from Luling, LA
Love my headphones. Had to evacuate for Ida. Hope they are still in my house when I get back.
I would recommend this to a friend!
Written by a customer while visiting harmanaudio.com