Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - Pink
Average customer rating
3.9
(544 Reviews)
Rating breakdown 544 reviews
5 Stars
295
4 Stars
84
3 Stars
37
2 Stars
45
1 Star
83
73%of customers recommend this product.
(
257 out of
352)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - Pink
Customer Rating
1
Not work with Windows 10 - MS Teams, MS Skype
on November 10, 2020
Posted by: jagod
from Poland
Product totally useless if you like to use with Windows 10 and MS Teams, MS Skype.
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Service, Chastine at Customer Service, November 11, 2020
Our JBL Tune 500BT has a built-in microphone. Please make sure that you've selected the headphones as the audio input and output on your computer's audio settings. We would also suggest checking the audio settings on the app that you're using.
Written by a customer while visiting jbl.com
Customer Rating
5
Amazing Audio!
on May 29, 2019
Posted by: Sinuhe_0123
from El Paso, TX, United States
[This review was collected as part of a promotion.] Got a good 2 weeks to listen to this new set of headphones. The sound is very clear and the bass is just enough for any type of genre. The JBL app is a good way to adjust your sound and it's simple to use. Both Alexa and Google Assistant are very responsive. The noice canceling is great since for the most part the exterior audio is a dólares very good unless you are in a noisy environment. Both Ambient Aware and TalkThru are fun features to have specially if you don't want to take your headphones off to have a quick conversation. When on a call the other party was loud and clear and my voice was very clear in the other end. Battery life is also great since I used them for over 25 hours on my first full charge. I have big ears and wear glasses, comfort was not an issue and I used them for 3 to 4 hours at a time while working. Overall I'm very satisfied with this pair of headphones and would recommend them to anyone. For the price these headphones are a steal!!!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Overall amazing!
on December 4, 2019
Posted by: Kayacinth
from Piedmont, SC
I bought this set around 6 months ago, and honestly don't regret it. The bass is thick and good with highs, and the playtime is a perfect length for my lifestyle. Sadly, my left side doesn't work anymore, so I'm ordering another pair soon!
Edit: During this review, I flicked the left and it started working again? Still might buy another pair ^^
Edit: During this review, I flicked the left and it started working again? Still might buy another pair ^^
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Very loud buzzing background noise
on March 9, 2020
Posted by: Kamrellod
from Warszawa
Theres very loud buzing background nosie. It is the same on every device that I connect, so I suppose its headphones issue.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, March 9, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 500BT did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
1
Big problems...
on October 29, 2020
Posted by: Anonymous
from Romania
Big problems with the "headset" mode. I have the same problem like the others. My headphones are producing robotic and distorted sounds. I had already returned one product because this issue, but when the new one arrived, the issue was the same. We really need a solution for this problem. Please help us!
No, I would not recommend this to a friend.
Response from jbl.comBy Raymundo at Customer Support, Harman Lifestyle, October 30, 2020
We’d like to work with you directly to figure out what’s going on with your JBL TUNE 500BT. Please contact us here: https://eu.jbl.com/support-knowledgebase.html
Written by a customer while visiting jbl.com
Customer Rating
2
Microphone is unusable
on November 10, 2020
Posted by: Anonymous
from Vilnius
It's not compatible with Windows 10 as headset to be used with microphone. Sound is horribly distorted. Volume controls are also not working properly. As just headphones, it's ok, has quite significant audible hiss wile idle. Wi-fi interference is also high.
Response from jbl.comBy Chastine at Customer Service, Chastine at Customer Service, November 11, 2020
Our JBL Tune 500BT has a built-in microphone. Please make sure that you've selected the headphones as the audio input and output on your computer's audio settings. We would also suggest checking the audio settings on the app that you're using.
Written by a customer while visiting jbl.com
Customer Rating
5
Very nice
on December 27, 2018
Posted by: Steph107o6
from Niagara falls ny
I bought this as a christmas gift for my 16 year old step son. He loves it. Very clear and nice sound.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Best Quality
on July 17, 2019
Posted by: ANK02
from Augsburg
I bought the product yesterday and I am very satisfied with it. One thing tho is that if I use the Headphones for a long period of time my ears start hurting. Apart from that everything is top quality
I would recommend this to a friend!
Written by a customer while visiting jbl.com