Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - Pink
Average customer rating
3.9
(544 Reviews)
Rating breakdown 544 reviews
5 Stars
295
4 Stars
84
3 Stars
37
2 Stars
45
1 Star
83
73%of customers recommend this product.
(
257 out of
352)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - Pink
Customer Rating
1
Does not work with Windows 10
on January 19, 2021
Posted by: Andy1978
from Montreal, QC
I got this as a gift in 2019 and now I am working from home. I kept having problems with distortion when using the headphones on Zoom and Teams calls. After some investigation, this is a universal problem among JBL Bluetooth headphones on Windows 10. Do not buy if you want to use this as a headset with your pc.
No, I would not recommend this to a friend.
Response from jbl.comBy Leon at Customer Service, Customer Support, January 19, 2021
Our JBL Tune 500BT is designed to work with any Bluetooth capable device. Please avoid places where there could be interference ex. Wi-Fi routers. Because Wi-Fi signal is stronger than Bluetooth. Please check our guide regarding Bluetooth troubleshooting: https://support.jbl.com/us/en/search/?q=bluetooth%20troubleshooting
Written by a customer while visiting jbl.com
Customer Rating
5
Great product!!
on February 12, 2021
Posted by: Paulo G
from Madison, Wisconsin
Excellent wireless headphones, the sound is perfect and the bass it's awesome!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Great headphones
on February 15, 2021
Posted by: MagoInPhx
from Phoenix, AZ
I buy these for the whole family. Very durable, comfortable, and the sound is amazing.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Very Disappointed
on February 18, 2021
Posted by: Slyman
from Dubai
I bought it based on good feedback, but when I used it, it was not as expected. I worked well the first week only. Beyond that week, 30-45 minutes or so into a meeting, it starts acting weird and cutting off. I have to disconnect and reconnect for it to work. The longer the meeting, the shorter the intervals. I thought the device I got was broken. So, I got a replacement from the shop, but the same thing happened after a week of use. It seems that this model is defective, at least in my case. But it is my first experience with JBL, so I am not sure if I will use it again.
Response from jbl.comBy JBL, Customer Support, February 18, 2021
We appreciate the feedback you've provided to us. We understand that our JBL Tune 500BT didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
5
Legendary BASS! A bang for your buck!
on June 13, 2021
Posted by: RicksGreenTrain
from Cpt
Had them for a year. The best I’ve used and I have tried many over the years. Affordable and that BASS! Battery is brilliant!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Great Product
on August 19, 2021
Posted by: Anonymous
from New york, NY
This unit is exceeding my expectations. Really love this unit.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Very uncomfortable to wear
on September 5, 2021
Posted by: lopy
from Georgia
I bought these a week ago and here is what I've come to so far:
Sound quality is mediocre, it has a lot of bass but it doesn't drown out the vocals or other instruments, volume is not that loud.
The worst part about these is how tight they are, the earpads are not that soft and make my ears hurt after just 5 to 10 minutes of usage. I wore these for about an hour and my ears were super red and were hurting so much.
Build quality is good, it looks stylish and doesnt feel like it's going to break if I stretch them too much.
Sound quality is mediocre, it has a lot of bass but it doesn't drown out the vocals or other instruments, volume is not that loud.
The worst part about these is how tight they are, the earpads are not that soft and make my ears hurt after just 5 to 10 minutes of usage. I wore these for about an hour and my ears were super red and were hurting so much.
Build quality is good, it looks stylish and doesnt feel like it's going to break if I stretch them too much.
No, I would not recommend this to a friend.
Response from jbl.comBy Raymundo at Customer Support, Harman Lifestyle, September 6, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 500 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. If you have any questions or concerns about this product's features, please reach out to us at: https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
5
Great headphones for a fair price
on September 10, 2021
Posted by: DavorV
from Belgrade, Serbia
Awesome headphones with great sound and bass, highly recommend.
I would recommend this to a friend!
Written by a customer while visiting jbl.com