Customer reviews from geappliances.com
GE - 17.5 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4.6
(2,890 Reviews)
Rating breakdown 2,890 reviews
5 Stars
2,084
4 Stars
551
3 Stars
136
2 Stars
46
1 Star
73
93%of customers recommend this product.
(
2,186 out of
2,362)
Customer Reviews for GE - 17.5 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Customer Rating
3
Turns off on a regular basis
on October 23, 2024
Posted by: Lumen5
from Florida
I’ve had this hunk of junk in my home for 5 years. It turns itself off on a regular basis and no matter what I had replaced in it ( total rebuilt of the inside controls and freezer fan). It still turns itself off after a few hours of me taking every out of the freezer and letting it defrost. It starts to work again. It also drips water into the refrigerator on a regular basis. I would love to get rid of it but I have limited space so I’m stuck with this hunk of junk.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Jonathon, GE_Appliances, October 24, 2024
We want to help out with your refrigerator turning off. We suggest trying an electronic reset. This can be done by removing the power cord for 2-3 seconds, then plugging it back in. If you are still noticing issues, we suggest scheduling service. You can do so by calling 1-800-432-2737 or by visiting this link: (https://www.geappliances.com/ge/service-and-support/service.htm).
Written by a customer while visiting geappliances.com
Customer Rating
4
miss light in the freezer
on October 24, 2024
Posted by: keyspugliese
from Elmwood Park, NJ
It works well.hope that jingling sound goes away soon
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
2
Plastic Excess Stuck All Over+ B/n Stripping +Unit
on October 26, 2024
Posted by: nanajoanne
from China Maine
I'm typically a thankful and grateful human, striving to make anyone feel better after we part ways than before we met. But this is my true story (2+ hours later typing, saving and downloading) on behalf of my almost 89-year-old-mother, who wanted to purchase this fridge with her limited monthly earnings, even though my fridge and freezer have plenty of space. We liked: the installation guys, the savings compared to other refrigerator-freezers, the clean look, the functionality of three draws and outside handle (to put cloths through!), and the size of this fridge; however, there is so much residual plastic material in several places-all over the unit-and in between the stripping and the fridge!! When I try to tear it out, the stripping pulls away from the fridge, enough for me to see and enough for me to not tear anymore unless it somehow rips the seal of the stripping. Although I had to search to find the cause of sound made, plastic excess is even located towards the units bottom corner, making a noise when opening and closing the door. My Grandfather worked at GE in Lynn, MA all his life, while also working outside of work on chimneys. If he was alive today, I'm sure he'd agree that the quality of products and workmanship has all but gone down the tubes. I am disappointed to say the least. And my mother spent 1/2 of what was in her account and didn't purchase an additional warranty. Arghh. Buyer beware always.
P.S. Probably because of all the plastic excess, it made me hypervigilant about the rest of the unit. Inside the fridge I observed three areas, two under the butter storage container that had two hardened spots, like dried food residue. There were also two greasy looking smear lines under the crisper draw. Needless to say, I washed and sterilized the fridge, but I couldn't help wondering if somehow, we had a used refrigerator.
P.S. Probably because of all the plastic excess, it made me hypervigilant about the rest of the unit. Inside the fridge I observed three areas, two under the butter storage container that had two hardened spots, like dried food residue. There were also two greasy looking smear lines under the crisper draw. Needless to say, I washed and sterilized the fridge, but I couldn't help wondering if somehow, we had a used refrigerator.
No, I would not recommend this to a friend.
Features
5
Performance
4
Quality
1
Value
2
Response from geappliances.comBy Charlie, GE_Appliances, October 29, 2024
We want to provide some information to remove the plastic film protection on your refrigerator. You can view some helpful tips linked below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16676
We recommend cleaning the refrigerator once a year. Please follow the instructions at this link here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16886
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16676
We recommend cleaning the refrigerator once a year. Please follow the instructions at this link here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16886
Written by a customer while visiting geappliances.com
Customer Rating
4
Refrigerator
on October 28, 2024
Posted by: Jojo577
from Augusta, Ga
So far the refrigerator is working as it suppose to.
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Refrigerator!
on October 30, 2024
Posted by: jlasz
Refrigerator is just what we needed for our space. Works and looks great!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great size
on October 31, 2024
Posted by: Soniany
Love the look! Very nice size for my new apartment!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Simple but stylish
on November 1, 2024
Posted by: Koko69
Beautifully designed. Slender design with lots of storage and style.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great GE product
on November 1, 2024
Posted by: Grammyred
from Carthage Texas
Love the help in the office getting us what we needed for a great price and monthly payment...we got it the same day signed the papers...very excellent service and merchandise
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com