Customer reviews from geappliances.com
GE - 17.5 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4.6
(2,833 Reviews)
Rating breakdown 2,833 reviews
5 Stars
2,055
4 Stars
535
3 Stars
130
2 Stars
42
1 Star
71
93%of customers recommend this product.
(
2,156 out of
2,327)
Customer Reviews for GE - 17.5 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Customer Rating
5
Wonderful Refridgerator
on February 17, 2025
Posted by: DT54
Delivery and set up was great. Refrigerator is cooling down very nicely since delivery this morning. Love the fingerprint resistant stainless steel. Gasket seals appeaerr tight with no gaps seen. Perfect size now for my wife and I to have.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Having Issues
on February 26, 2025
Posted by: Pat Helen
from Guilderland, NY
Can you tell me why my food in the freezer after a week gets ice crystals inside the package? I've had to through out food and cant buy much freezer food because of this issue. I have it set at 3. I've read the manual and nothing applies to me. Please help me solve this . I've only had this top-freezer for three months.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Adrian, GE_Appliances, March 3, 2025
We are more than happy to assist you with your new refrigerator. We have provided some troubleshooting tips for frost in your freezer at the link below. If these tips do not help resolve this issue, service is advised. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19286
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19286
Written by a customer while visiting geappliances.com
Customer Rating
3
Too loud for the kitchen
on May 1, 2025
Posted by: Ab75
from Boone, NC
Had to replace an older fridge that was freezing everything. This one has good lighting, glass shelves, and decent storage capacity. The freezer is a little smaller than our last fridge. My biggest complaint is that it seems to run a lot and is really loud. It sounds like I left the stove hood vent fan running. I thought I would get used to it but it’s been a month and I still notice it. Had I known it would be so loud I would’ve picked a different brand or model. It would be fine for a garage but is too loud for the kitchen.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Tierra, GE_Appliances, May 5, 2025
We'd like to assist you with your refrigerator. Refrigerators have compressors that are designed to run 80% to 90% of the time. This makes them more energy efficient because the greatest amount of energy is used when the compressor cycles on as opposed to when the compressor is actually running. You can read more about this here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16932
As far as sounds the unit can make, please refer here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16932
As far as sounds the unit can make, please refer here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Written by a customer while visiting geappliances.com
Customer Rating
4
Good for the money
on June 17, 2025
Posted by: Uroboros
No light in Freezer compartment
Seems to run a lot.
Seems to run a lot.
Written by a customer while visiting geappliances.com
Customer Rating
1
It seem to be working, right now anyway...
on June 29, 2025
Posted by: INTENSIVE CRITIC 1
They don't make them like they used to ! The removal of the film was a horror story. Where's the cooling coils in the back ? A gallon of milk slides off the second shelf, how can this be as the unit is level ? Not at ALL happy here, But I've heard All brands today are subpar. A life expectancy is 5-7 years ????!!!! General Electric !, you ought to be ashamed of yourselves. UGH...............................................................................................................................!
Response from geappliances.comBy Jonathon, GE_Appliances, July 7, 2025
We want to help out with removing the protective film and with items falling off the second shelf.
In regards to the condenser coils. The are actually located in the compressor housing instead of on the back or underneath, keeping them clean and functioning optimally. This design allows for more efficient airflow.
The most effective way to remove adhesive left from film, packing tape, stickers, tags or labels on a new appliance and ensure no damage is done to the finish of the product is to apply mineral oil, dishwashing detergent, cooking oil, or Goo Gone®.
As for items falling off the shelf, we recommend checking to make sure that the side connecting tabs are completely locked in and secure. If you are still experiencing issues, we recommend scheduling service with our Bodewell team. You can do so by calling 1-833-426-3393 or by visiting this link: https://www.bodewell.com/schedule-repair-service
In regards to the condenser coils. The are actually located in the compressor housing instead of on the back or underneath, keeping them clean and functioning optimally. This design allows for more efficient airflow.
The most effective way to remove adhesive left from film, packing tape, stickers, tags or labels on a new appliance and ensure no damage is done to the finish of the product is to apply mineral oil, dishwashing detergent, cooking oil, or Goo Gone®.
As for items falling off the shelf, we recommend checking to make sure that the side connecting tabs are completely locked in and secure. If you are still experiencing issues, we recommend scheduling service with our Bodewell team. You can do so by calling 1-833-426-3393 or by visiting this link: https://www.bodewell.com/schedule-repair-service
Written by a customer while visiting geappliances.com
Customer Rating
5
Good value.
on July 10, 2025
Posted by: David GG
from houston, tx
Attractive unit. On the smaller side but I knew that when I Purchased. I am researching the best way to keep the stainless clean. I will say the refrigerator is the quietest I've owned. I have used the unit for 1 month. It appears to cool evenly and efficiently.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
FRIDGE
on August 1, 2025
Posted by: CRAZYPHOTOLADY
from CINCINNATI, OH
YOU BONK YOUR HEAD WHEN FINISHED GETTING STUFF FROM THE LOWER SHELVES.
I would recommend this to a friend!
Features
3
Performance
3
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Very loud!
on August 28, 2025
Posted by: Real Review
I originally gave it 5 stars. I will figure out how to delete or update that review. This refrigerator is extremely load at some points. Not sure if it’s the cooling process. But the fan is very very very loud. I have to almost every time adjust the volume on my television when the refrigerator fan comes on. I’ve only had it for a little over a month. I would not recommend this. Unless it’s going in the garage.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, August 29, 2025
We'd like to help go over the sounds you are noticing.
It can be normal to notice your refrigerator be louder when the compressor is on. We recommend checking the following article to view additional sounds you may hear: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
If you suspect the sounds aren't from normal operation, we recommend scheduling service. You can do so by calling 1-833-426-3393 or by visiting this link: https://www.bodewell.com/schedule-repair-service
It can be normal to notice your refrigerator be louder when the compressor is on. We recommend checking the following article to view additional sounds you may hear: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
If you suspect the sounds aren't from normal operation, we recommend scheduling service. You can do so by calling 1-833-426-3393 or by visiting this link: https://www.bodewell.com/schedule-repair-service
Written by a customer while visiting geappliances.com