Customer reviews from geappliances.com
GE - 17.5 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4.6
(2,832 Reviews)
Rating breakdown 2,832 reviews
5 Stars
2,054
4 Stars
535
3 Stars
130
2 Stars
42
1 Star
71
93%of customers recommend this product.
(
2,155 out of
2,326)
Customer Reviews for GE - 17.5 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Customer Rating
5
Great purchase
on October 19, 2021
Posted by: Lisa Bee
from Oshkosh Wisconsin
Love my new GE fridge perfect temperature in both freezer and fridge runs nice and quiet so roomy inside holds a few two liter bottles of soda and some gallon jugs of water just on the inside door along with condiments nice drawers and wide shelf space on the inside also well made high quality would highly recommend keeps going like it has so far in the years ahead I will be one happy customer
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Owned for 3 months 5 stars
on August 5, 2022
Posted by: Max242
from SE Wisconsin
Very happy with our purchase. Needed a new refrigerator but didn’t need all of the extras. It’s quiet and cools well. Feels very sturdy. Expecting years of great service.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
High Noise Level
on August 12, 2022
Posted by: Lake2
from Traverse City, Michigan
This fridge is just way to noisy. I should have looked at CR's ratings before making this purchase. They rate noise level on this particular model as 1 out of 5, 1 being the worst. It is otherwise a nice fridge and is OK if used in a garage or basement. I am waiting now for a different, quieter model.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Haley@GEA, GE_Appliances, August 25, 2022
Hello there.
Thank you so much for providing a review and insight on your refrigerator. Your ownership experience is extremely important to us, and we are very sorry to hear you are displeased with the sound level. New model refrigerators will have different technology as older ones, and can sound different as well.
Check out the link here for a list of sounds your refrigerator may make: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.247078656.583533226.1647272322-59233703.1633559121
If you feel as if your refrigerator is making sounds that are not normal, please feel free to take advantage of the warranty and schedule a service appointment with us. We are more than happy to help you get back to being able to fully enjoy your refrigerator. We want to make sure you are confident in all your GEA purchases.
-Haley@GEA
Thank you so much for providing a review and insight on your refrigerator. Your ownership experience is extremely important to us, and we are very sorry to hear you are displeased with the sound level. New model refrigerators will have different technology as older ones, and can sound different as well.
Check out the link here for a list of sounds your refrigerator may make: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.247078656.583533226.1647272322-59233703.1633559121
If you feel as if your refrigerator is making sounds that are not normal, please feel free to take advantage of the warranty and schedule a service appointment with us. We are more than happy to help you get back to being able to fully enjoy your refrigerator. We want to make sure you are confident in all your GEA purchases.
-Haley@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Purchased as a secondary unit in basememt.
on December 17, 2022
Posted by: Jwgram
from Michigan
Nine days after delivery, quit working. Repair was called. Part was not installed correctly. East and quick fix. Seems to be running fine now. Have not had it long enough to give 5 stars.
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Paint already peeling on door
on January 10, 2023
Posted by: Michelle955
from Virginia
Thankful for the mechanical part of this appliance working well and the design inside with the draw that slides.
But I wish the paint job was not peeling already on the door. I covered the 1st spot with a magnet, then my husband noticed another.
That said, trading it out for another just seems like too much of a hassle not knowing if it would be any better so we just used another magnet to cover that spot too.
Just needed to let you know that perhaps the department that does the final paint job inspection needs to more carefully check before it gets sold.
But I wish the paint job was not peeling already on the door. I covered the 1st spot with a magnet, then my husband noticed another.
That said, trading it out for another just seems like too much of a hassle not knowing if it would be any better so we just used another magnet to cover that spot too.
Just needed to let you know that perhaps the department that does the final paint job inspection needs to more carefully check before it gets sold.
Features
4
Performance
5
Quality
4
Value
4
Response from geappliances.comBy Matthew@GEA, GE_Appliances, January 11, 2023
Hello! Thank you for reaching out to us; we hope you are doing well. At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. With this said, we would like to apologize for any inconvenience this issue has caused you.
Please know that an agent has reached out to you via email to gather more information on this situation. If you can respond at your earliest convenience, we’ll be happy to investigate this peeling issue further.
Additionally, you can find touch-up paint for your refrigerator by visiting this page on our website: https://www.geapplianceparts.com/store/parts/spec/WR97X212.
We hope this helps, and we look forward to hearing from you. Wishing you well – Matthew@GEA
Please know that an agent has reached out to you via email to gather more information on this situation. If you can respond at your earliest convenience, we’ll be happy to investigate this peeling issue further.
Additionally, you can find touch-up paint for your refrigerator by visiting this page on our website: https://www.geapplianceparts.com/store/parts/spec/WR97X212.
We hope this helps, and we look forward to hearing from you. Wishing you well – Matthew@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Refrigerator
on April 3, 2023
Posted by: Icecream727
from Missouri City, Texas
We love this refrigerator, it is the perfect size for what we need it for. It works great, it keeps everything cold from freezing to fridge. You can control the temperature.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Loud - producing noise since the day of delivery
on July 5, 2023
Posted by: arav1
from Newark, CA
The refrigerator started producing noise on the day of delivery itself. It is loud and continuously produce noise.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy MichaelBatGEA, GEAppliances, July 6, 2023
Hello,
We’re so sorry to hear that your new refrigerator has been much louder than you expected. Cold food storage is an important part of any kitchen, and a new fridge that makes strange sounds can be concerning. The articles below go into detail on some of the noises you may hear while your refrigerator is running.
Normal:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Unusual:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
If the sound you’re hearing falls under abnormal, or if you believe the noises is much louder than is normal, we recommend having it diagnosed by a qualified technician. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
Thank you for taking the time to leave your review. Please know we’re here should you need further assistance. -MichaelB@GEA
We’re so sorry to hear that your new refrigerator has been much louder than you expected. Cold food storage is an important part of any kitchen, and a new fridge that makes strange sounds can be concerning. The articles below go into detail on some of the noises you may hear while your refrigerator is running.
Normal:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Unusual:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
If the sound you’re hearing falls under abnormal, or if you believe the noises is much louder than is normal, we recommend having it diagnosed by a qualified technician. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
Thank you for taking the time to leave your review. Please know we’re here should you need further assistance. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Noise
on July 6, 2023
Posted by: CY Chu
from New York
Too noises. Compressor keep running long long time.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Adrian@GEA, GE_Appliances, July 7, 2023
Hello there! We appreciate you taking the time to provide us with your valuable feedback. We are so sorry to hear that your new refrigerator's compressor is operating at such a high noise level. It is normal for the compressor to run frequently to ensure that the refrigerator is staying at its desired cooling temperature. However, this is not the consumer experience that we strive for, and we will be sure to share these comments with our product design teams so they can make the necessary improvements. Thank you for choosing GE Appliances for your home. We hope to gain your trust back with our appliances in the future. - Adrian@GEA
Written by a customer while visiting geappliances.com