Customer reviews from geappliances.com
GE - 17.5 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4.6
(2,833 Reviews)
Rating breakdown 2,833 reviews
5 Stars
2,055
4 Stars
535
3 Stars
130
2 Stars
42
1 Star
71
93%of customers recommend this product.
(
2,156 out of
2,327)
Customer Reviews for GE - 17.5 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Customer Rating
3
Frig
on May 25, 2023
Posted by: Refrey
from Volcano Hawaii
Defective design. Freezer door opens every time the refrigerator door is closed risking everything in the freezer.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Devin@GEA, GE_Appliances, May 26, 2023
Good morning,
We thank you for taking the time to leave a review on your GE top-load refrigerator. We are sorry to hear that the freezer door is popping open. It is not unusual on a two-door refrigerator for one door to pop open when the other door is being closed. The refrigerator and freezer sections are connected by air channels to allow air to pass between them. Slamming or vigorously pushing a door shut forces air from one cavity into the other, often pushing the second door open.
If the freezer door stays open:
Check the leveling legs. The front of the refrigerator should be slightly higher than the back to allow the door to close normally. When properly adjusted, the door will close smoothly and firmly on its own. For information on leveling, see Refrigerator - How to Level.
This does not apply to built-in models. If your built-in model door is popping open, please schedule a service appointment with GE Appliances Factory Service.
Check to see if the refrigerator door gasket is sealing properly. If not, wash the entire gasket with baking soda and water (1 part baking soda to 3 parts water), especially on the hinge side. Then, lubricate the hinge side of the gasket with paraffin wax (not candle wax).
All refrigerator door gaskets are designed to rub against the face of the refrigerator as they close. Keeping the gaskets clean and lubricated prevents them from dragging and restricting door closure.
Place heavier items in the freezer door compartments to provide some ballast (weight), since this is the smaller door and is more likely to pop open.
Make sure there is nothing in the freezer or refrigerator that is preventing a door from closing tightly.
We hope this information is helpful. Thank you for choosing GE Appliances for your home!
-Devin@GEA
We thank you for taking the time to leave a review on your GE top-load refrigerator. We are sorry to hear that the freezer door is popping open. It is not unusual on a two-door refrigerator for one door to pop open when the other door is being closed. The refrigerator and freezer sections are connected by air channels to allow air to pass between them. Slamming or vigorously pushing a door shut forces air from one cavity into the other, often pushing the second door open.
If the freezer door stays open:
Check the leveling legs. The front of the refrigerator should be slightly higher than the back to allow the door to close normally. When properly adjusted, the door will close smoothly and firmly on its own. For information on leveling, see Refrigerator - How to Level.
This does not apply to built-in models. If your built-in model door is popping open, please schedule a service appointment with GE Appliances Factory Service.
Check to see if the refrigerator door gasket is sealing properly. If not, wash the entire gasket with baking soda and water (1 part baking soda to 3 parts water), especially on the hinge side. Then, lubricate the hinge side of the gasket with paraffin wax (not candle wax).
All refrigerator door gaskets are designed to rub against the face of the refrigerator as they close. Keeping the gaskets clean and lubricated prevents them from dragging and restricting door closure.
Place heavier items in the freezer door compartments to provide some ballast (weight), since this is the smaller door and is more likely to pop open.
Make sure there is nothing in the freezer or refrigerator that is preventing a door from closing tightly.
We hope this information is helpful. Thank you for choosing GE Appliances for your home!
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Serves it's purpose as basement fridge
on May 29, 2023
Posted by: NRR_
from Cleveland, Ohio
As titles says I bought this fridge for the basement. Works as expected. I would though mention that the door "suction" is a bit too loose for my liking. The doors tend to open and slightly pop open and close again. Meaning open the fridge and close and the freezer pops open and closes and visa versa. So far, hasn't affected the temperature but that is my long-term concern with this issue.
No, I would not recommend this to a friend.
Features
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Fridge
on June 8, 2023
Posted by: Meandmyshadoe
from St Louis. Mo
Great addition to my kitchen. Modern, sleek, simple
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Regret purchasing this refrigerator
on June 9, 2023
Posted by: Recent Purchase
from Reston, VA
I regret purchasing this refrigerator. There is a distracting grinding, pulsating noise detectable when I am in the living room of my home. When in the kitchen the "whir" sound of the is apparent, but the grinding, pulsating noise,very audible in the living room, is hardly audible in the kitchen. The normal operating sounds of the GE refrigerator I had for 19 years prior to purchasing this refrigerator were much less audible then the sounds of this refrigerator and not distracting or bothersome.
The freezer shelf design-shelf sliding into slot-does not allow for easy repositioning of the shelf. In the layout of the kitchen in my home the refrigerator is located flush against a wall. Therefore, the doors cannot be opened far enough to pull out the freezer shelf and the left fruit and vegetable drawer. The edge of the door is in the way of pulling out the freezer shelf and the left fruit and vegetable drawer.
I regret purchasing this refrigerator.
The freezer shelf design-shelf sliding into slot-does not allow for easy repositioning of the shelf. In the layout of the kitchen in my home the refrigerator is located flush against a wall. Therefore, the doors cannot be opened far enough to pull out the freezer shelf and the left fruit and vegetable drawer. The edge of the door is in the way of pulling out the freezer shelf and the left fruit and vegetable drawer.
I regret purchasing this refrigerator.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
3
Value
2
Response from geappliances.comBy Devin@GEA, GE_Appliances, June 12, 2023
Hi there,
Thank you for taking the time to provide honest feedback on your new GE Appliances refrigerator. We are sorry to hear that the refrigerator seems to be making a loud noise when in use, and that you are not completely satisfied with the design of the shelving.
You can view all of the normal operational noises for your refrigerator in the article at the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.28224575.2098085779.1686575110-1100713441.1674245189
If your refrigerator is not making one of the normal noises mentioned above, we recommend scheduling a service appointment with GE Appliances Factory Service Team. You can schedule an appointment by calling the Service Department directly at 1-800-432-2737 Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for your review, and for choosing GE Appliances for your home!
-Devin@GEA
Thank you for taking the time to provide honest feedback on your new GE Appliances refrigerator. We are sorry to hear that the refrigerator seems to be making a loud noise when in use, and that you are not completely satisfied with the design of the shelving.
You can view all of the normal operational noises for your refrigerator in the article at the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.28224575.2098085779.1686575110-1100713441.1674245189
If your refrigerator is not making one of the normal noises mentioned above, we recommend scheduling a service appointment with GE Appliances Factory Service Team. You can schedule an appointment by calling the Service Department directly at 1-800-432-2737 Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for your review, and for choosing GE Appliances for your home!
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
New GE fridge replacing 27yr old GE fridge
on June 15, 2023
Posted by: Stefex98
from Pittsburgh,Pa
This is a no frills Fridge, if you are looking for bells and whistles look at something else. The fridge is a little louder than the old one, but nothing to lose sleep over. I have it set at 3 and keeps everything cold on all shelves.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Very noisy
on June 27, 2023
Posted by: Cherie1022
from Las Vegas Nevada
I am 72 and never heard a refrigerator this loud before. It seems to work ok…but for how long ?? And it seems to run very often too.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
2
Value
3
Response from geappliances.comBy Tierra@GEA, GE Appliances, June 28, 2023
Hey there,
We're so very sorry that your new refrigerator is loud. We certainly understand your concern with this and we're happy to assist you. Your unit will create some sounds/noises, and this is completely normal. However, it can also make sounds/noises that aren't normal. Please refer to the article in below for more information:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
If you feel that your model is making odd sounds, please take full advantage of your warranty and schedule a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We appreciate your time. - Tierra@GEA
We're so very sorry that your new refrigerator is loud. We certainly understand your concern with this and we're happy to assist you. Your unit will create some sounds/noises, and this is completely normal. However, it can also make sounds/noises that aren't normal. Please refer to the article in below for more information:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
If you feel that your model is making odd sounds, please take full advantage of your warranty and schedule a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We appreciate your time. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Great temperature control.
on July 25, 2023
Posted by: Fridge two
Keeps a good consistent temperature. Door could shut tighter. Refrigerator door pops open when shutting freezer door and vice versa.
Written by a customer while visiting geappliances.com
Customer Rating
5
Simple Working Fridge
on August 14, 2023
Posted by: Simple Fridge
from Brownsville, TX
Decent size fridge for our growing office. No bells and whistles, just a simple working fridge. One major personal perk, you can't see fingerprints all over it!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com