Customer reviews from geappliances.com
GE - 28 in. Wide 17.5 Cu. Ft. Top-Freezer Refrigerator with Edge-to-Edge Glass Shelves - Black
Average customer rating
4.5
(579 Reviews)
Rating breakdown 579 reviews
5 Stars
384
4 Stars
119
3 Stars
47
2 Stars
14
1 Star
15
88%of customers recommend this product.
(
441 out of
503)
Customer Reviews for GE - 28 in. Wide 17.5 Cu. Ft. Top-Freezer Refrigerator with Edge-to-Edge Glass Shelves - Black
Customer Rating
3
Not Happy
on August 27, 2021
Posted by: LWresident
from CA
The top freezer do not have light. Also made loud noise during defrost and water is in the component. Also it deform every thing in the freezer, all my food and water is every way
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Sarah@GEA, GE_Appliances, August 30, 2021
Hi there, and thanks for reaching out to us about this refrigerator. We truly hate to hear you're not happy with the unit; we strive to provide a positive ownership experience, and would like to assist.
Your feedback regarding the lack of freezer light and the noise during defrost will be sent to our Refrigerator Design team for review. We do strive to meet the industry standard for sound level, but especially when the refrigerator is running something like defrost some sound is expected. We appreciate you sharing your thoughts, so we can make any needed improvements.
Regarding anything in the freezer becoming deformed, we really hate to hear that's been an issue for you. If this is happening due to excess moisture or condensation forming, you may want to make sure that the door is sealing completely and there is no kink or gap in the gasket that is preventing a seal. You should also make sure there is proper clearance to the air supply and vents, which will reduce frost build-up.
If something else is affecting your food or water, or the issue continues, our service department can be reached at at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm .
We hope that issue is resolved for you soon. If you have any other questions or concerns, we are always happy to help and wish you all the best! -Sarah@GEA
Your feedback regarding the lack of freezer light and the noise during defrost will be sent to our Refrigerator Design team for review. We do strive to meet the industry standard for sound level, but especially when the refrigerator is running something like defrost some sound is expected. We appreciate you sharing your thoughts, so we can make any needed improvements.
Regarding anything in the freezer becoming deformed, we really hate to hear that's been an issue for you. If this is happening due to excess moisture or condensation forming, you may want to make sure that the door is sealing completely and there is no kink or gap in the gasket that is preventing a seal. You should also make sure there is proper clearance to the air supply and vents, which will reduce frost build-up.
If something else is affecting your food or water, or the issue continues, our service department can be reached at at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm .
We hope that issue is resolved for you soon. If you have any other questions or concerns, we are always happy to help and wish you all the best! -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Perfect
on August 25, 2021
Posted by: ElizabethS24
Size is perfect for a small apartment and holds everything I need. Temperature is great as well. Very little noise
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Refrigerator!
on August 25, 2021
Posted by: NanPB
from Maryland
We bought this refrigerator to replace a 25 year old G.E. Freezer that needed a repair. We also had a 32 year old fridge in our garage we wanted to get rid of. We decided on this G.E. fridge based on good reviews and it would easily go down to our basement. It has met our expectations.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features
on August 22, 2021
Posted by: Beaudrie
from Lincoln Park, MI
Works exactly as expected. Perfect size and it offers lots of different storage spots.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Large, space efficient, large improvement
on August 20, 2021
Posted by: RANT2021
from CA
Large, space efficient, large improvement on my previous fridge/freezer. Well architected in terms of rack spacing/height options and the drawers.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
Great Features
on August 20, 2021
Posted by: pl341
Due to pace limitations, I selected the 18 cu ft top freezer refrigerator. I was pleasantly surprised with the large size of the freezer. The internal shelves are great. The door shelves are ok, except the very bottom shelf which is too shallow and too low. This is replacement for prior GE refrigerator.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Disappointed
on August 12, 2021
Posted by: sav mama
from Georgia
The motor runs a long time and is very noisy - sounds like my bathroom exhaust fan. When I shut the refrigerator door, the freezer door pops open, then closes itself, but lets in warm air. There's a lot of vacuum on the lower door and the refrigerator is so lightweight that opening the lower door pulls the whole refrigerator away from the wall. There's so little vacuum in the freezer that it seems like the seal isn't tight enough. The ice maker is cheap plastic. The thermostat seems to work OK and keeps the food cold enough. There should be another shelf in the door next to the butter compartment.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Response from geappliances.comBy Sharon@GEA, GE_Appliances, August 13, 2021
Hi, Thanks for choosing a GE refrigerator for your kitchen! We're sorry for any inconvenience with the sound level. Current refrigerator compressors are designed to run more than 80% to 90% of the time. If the door pops open, we suggest viewing our tips here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16979
The rollers on your refrigerator don't have locks. Due to the size of the doors and the strength of the door gaskets, it's possible that it may roll or move when one of the doors is opened. A piece of wood, a small wood wedge, or plastic furniture coaster with felt on the bottom may be placed under the wheels.
We'll also be sure and pass along your comments about the ice maker and additional shelf to our refrigerator team for future consideration. Thanks so much for the valuable feedback! Stay safe and be well. - Sharon@GEA
The rollers on your refrigerator don't have locks. Due to the size of the doors and the strength of the door gaskets, it's possible that it may roll or move when one of the doors is opened. A piece of wood, a small wood wedge, or plastic furniture coaster with felt on the bottom may be placed under the wheels.
We'll also be sure and pass along your comments about the ice maker and additional shelf to our refrigerator team for future consideration. Thanks so much for the valuable feedback! Stay safe and be well. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Perfect application
on August 7, 2021
Posted by: DJ1864
from Buffalo, NY
This refrigerator is the perfect size and functions really well as our auxiliary. Appears solid and well made.
I would recommend this to a friend!
Features
3
Performance
5
Quality
4
Value
5
Written by a customer while visiting geappliances.com