Customer reviews from geappliances.com
GE - 17.5 Cu. Ft. Top-Freezer Refrigerator - Silver
Average customer rating
4.4
(340 Reviews)
Rating breakdown 340 reviews
5 Stars
211
4 Stars
79
3 Stars
28
2 Stars
8
1 Star
14
87%of customers recommend this product.
(
246 out of
283)
Customer Reviews for GE - 17.5 Cu. Ft. Top-Freezer Refrigerator - Silver
Customer Rating
4
Big value, perfect for me!
on August 13, 2022
Posted by: Jhcesi
from Florida
I knew on first sight this was perfect for me. There is plenty of space and storage - not the best lighting but great layout.
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Appliance
on August 15, 2022
Posted by: Karebear66
from Champlin, MN
We needed to replace a black refrigerator and decided that this refrigerator was the best choice. Price, size and availability were an important factor in our decision.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Liking it!
on August 15, 2022
Posted by: Joann58
from Lake Odessa, MI
I had to go with a smaller refrigerator with my kitchen remodel and I was pleasantly surprised that it still has quite a bit of room. The only downfall is I thought I bought the stainless steel that doesn't show the fingerprints...well they show!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Refrigerator
on August 25, 2022
Posted by: Squirt59
from Loxley, Al
Wonderful refrigerator , works great, love the ice maker.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible
on September 11, 2022
Posted by: Anonymous
from Connecticut
Unfortunately this refrigerator constantly runs and we've had a rep out twice due to the freezer defrosting our food and then refreezing it. The problem still exists! Very frustrating for something so simple
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Pablo@GEA, GE Appliances, September 21, 2022
Hello - we're very sorry you had to experience this situation with your refrigerator defrosting your food and freezing it again. We know this is very inconvenient, and we completely understand your disappointment.
We recommend taking advantage of your warranty, and scheduling another service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
Please know you can also reach out to us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@GEA
We recommend taking advantage of your warranty, and scheduling another service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
Please know you can also reach out to us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
GE Energy Star 17-5 Ft top Freezer Refrigerator
on September 15, 2022
Posted by: PeaceX
from Las Vegas, NV
This is a beautifully made and stylish refrigerator/freezer. The inside shelving is well thought out. Definitely would recommend.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Refrigerator Stopped working after 15 months
on September 17, 2022
Posted by: RoGlo
from Orange Texas
I was blessed to get all new appliances with my home built thru Tx GLO and all my other appliances are great, however the refrigerator (bottom part) stopped cooling but the ice box is working fine and making ice. I am not in a position to replace the whole thing wondering if anyone knows any quick fixes this could be. I am a widow on limited income and can't afford rep airman.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
3
Value
4
Response from geappliances.comBy Matthew@GEA, GE_Appliances, September 23, 2022
Hello,
Thank you for connecting with us! We’re so sorry to hear that your refrigerator is having trouble cooling. We understand just how frustrating something like this can be, and we apologize for any inconvenience this unit has caused you. This is not the experience we expect or wish for our consumers to have; therefore, we will be happy to help you troubleshoot.
There could be a few reasons why your refrigerator isn’t cooling properly. First, we recommend that you check your temperature control settings. If you’ve recently moved items around inside the refrigerator section, the temperature control may have been changed to a warmer setting.
Second, check to see if the refrigerator door is closing and sealing properly. If large items are preventing the door from closing, this will affect the temperature within the unit.
Lastly, check to see if any large containers are blocking cold airflow. It is recommended that tall items are moved away from the back and sides for air to flow throughout the unit.
We hope this helps, and if you need any additional assistance, please know that you can always reach out to us!
All the best,
Matthew
GE Appliances
Thank you for connecting with us! We’re so sorry to hear that your refrigerator is having trouble cooling. We understand just how frustrating something like this can be, and we apologize for any inconvenience this unit has caused you. This is not the experience we expect or wish for our consumers to have; therefore, we will be happy to help you troubleshoot.
There could be a few reasons why your refrigerator isn’t cooling properly. First, we recommend that you check your temperature control settings. If you’ve recently moved items around inside the refrigerator section, the temperature control may have been changed to a warmer setting.
Second, check to see if the refrigerator door is closing and sealing properly. If large items are preventing the door from closing, this will affect the temperature within the unit.
Lastly, check to see if any large containers are blocking cold airflow. It is recommended that tall items are moved away from the back and sides for air to flow throughout the unit.
We hope this helps, and if you need any additional assistance, please know that you can always reach out to us!
All the best,
Matthew
GE Appliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Disappointing
on September 30, 2022
Posted by: Vhit
from St. Louis
This is without a doubt the noisiest refrigerator I’ve ever owned. It is also necessary to keep the refrigerator on maximum cold, setting just to keep things in a safe range. This means that it seems like the loud refrigerator is running constantly. So, I wouldn’t buy one if I had to do it over again.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
3
Value
3
Response from geappliances.comBy Sarah@GEA, GE_Appliances, October 4, 2022
Hello. We appreciate you leaving a review, though we truly hate to hear you have concerns over the noise the model makes as well as how long the refrigerator runs. We know issues like these may be concerning, and regret any inconvenience caused. Our team will be notified of your feedback for review.
While we want to provide as peaceful an experience as possible, we do expect the refrigerator to make some sounds as it operates. If it might be useful for you, we have a description of what noises are normal for the model on page 19 of the manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000478-2.pdf&_ .
Regarding how long the refrigerator runs, we can advise most modern refrigerators save energy by running longer but at a slower speed; the refrigerator running longer than you might be used to may therefore be normal for the unit. If you do think it’s running too much, you may want to make sure the doors aren’t being left open too long, and the gasket is able to seal properly. Regarding the temperature, we would consider a normal range for the fresh food section to be between 34-42 degrees F. If you have any concerns that the refrigerator may not be cooling as much as it should, we do have tips in an article on our website that may help: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185&_ .
We hope this information is helpful for you. If you think service may be necessary, that department is available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm . If you have any other concerns or questions, we’re always glad to offer assistance. -Sarah@GEA
While we want to provide as peaceful an experience as possible, we do expect the refrigerator to make some sounds as it operates. If it might be useful for you, we have a description of what noises are normal for the model on page 19 of the manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000478-2.pdf&_ .
Regarding how long the refrigerator runs, we can advise most modern refrigerators save energy by running longer but at a slower speed; the refrigerator running longer than you might be used to may therefore be normal for the unit. If you do think it’s running too much, you may want to make sure the doors aren’t being left open too long, and the gasket is able to seal properly. Regarding the temperature, we would consider a normal range for the fresh food section to be between 34-42 degrees F. If you have any concerns that the refrigerator may not be cooling as much as it should, we do have tips in an article on our website that may help: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185&_ .
We hope this information is helpful for you. If you think service may be necessary, that department is available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm . If you have any other concerns or questions, we’re always glad to offer assistance. -Sarah@GEA
Written by a customer while visiting geappliances.com