Customer reviews from swann.com
Swann - Indoor 1080p Wi-Fi Wired Surveillance Camera (2-Pack) - White
Average customer rating
2.9
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
3
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
3
50%of customers recommend this product.
(
2 out of
4)
Customer Reviews for Swann - Indoor 1080p Wi-Fi Wired Surveillance Camera (2-Pack) - White
Posted by: Don't do it
from Sydney
Frequency of use:Daily
Verified Purchase:Yes
The cameras keeping dropping out, showing as offline, then online, then offline.
Tried contacting Swann support weeks ago, haven't heard anything from them. The first correspondence I've had since purchase was this automated survey request.
Wish I'd bought a different product now. Bought 3 of these at considerable cost.
Not fit for purpose. IT professionals in the house ... they can't get these things working consistently!
Tried contacting Swann support weeks ago, haven't heard anything from them. The first correspondence I've had since purchase was this automated survey request.
Wish I'd bought a different product now. Bought 3 of these at considerable cost.
Not fit for purpose. IT professionals in the house ... they can't get these things working consistently!
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , September 15, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Alert Indoor Security Camera - Twin Pack. Based on the information provided, the issues you are having are with our application. We have compiled a list of common issues that you may experience with your camera after migration and troubleshooting steps to follow. See the link below.
https://support.swann.com/s/article/8c4lvZCGAf
Swann will continue to release new versions of the app and camera firmware to improve your experience. When a new camera firmware is available, the app will show an Update Available message on the main screen. Swann highly recommends that you update your camera firmware to take advantage of the latest improvements. Please follow the instructions in the User Manual for how to update your camera’s firmware.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Alert Indoor Security Camera - Twin Pack. Based on the information provided, the issues you are having are with our application. We have compiled a list of common issues that you may experience with your camera after migration and troubleshooting steps to follow. See the link below.
https://support.swann.com/s/article/8c4lvZCGAf
Swann will continue to release new versions of the app and camera firmware to improve your experience. When a new camera firmware is available, the app will show an Update Available message on the main screen. Swann highly recommends that you update your camera firmware to take advantage of the latest improvements. Please follow the instructions in the User Manual for how to update your camera’s firmware.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: *Flipflop*
from Australia
Frequency of use:Daily
Verified Purchase:Yes
Bought on Click Frenzy. They are the best. Just what I wanted. Easy to set up even when you're not Tech Savy. The amount I purchased them for was really worth it. Well under normal price.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
1
hard to setup
on October 11, 2020
Posted by: Anonymous
from me
hard to setup
Response from swann.comBy Josh V., Customer Service , October 12, 2020
Hello Mark,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Alert Indoor Security Camera - Twin Pack. The set up of our Swann System can be difficult if you are not experienced with electronics. Please know that Swann offers a 24/7 support line and instructional videos that will help you in the event you stumble over an issue. Please see the videos at the link below.
https://youtu.be/XjUn4gGXdk0
Or contact our support team directly. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Alert Indoor Security Camera - Twin Pack. The set up of our Swann System can be difficult if you are not experienced with electronics. Please know that Swann offers a 24/7 support line and instructional videos that will help you in the event you stumble over an issue. Please see the videos at the link below.
https://youtu.be/XjUn4gGXdk0
Or contact our support team directly. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting swann.com
Posted by: Anonymous
from Melbourne, Australia
Verified Purchase:Yes
Disappointing, no ability to make the cameras inactive so your family and visitors are being recorded 24x7! Who designs these systems?
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , August 9, 2021
Hello Phil,
Thank you for reaching out to us and sharing your feedback on our 1080p Alert Indoor Security Camera - Twin Pack. This camera does not offer a privacy mode that can be adjusted in the application. Modes can be set when you are home or away to help reduce the number of triggers/recordings. The lights on the front of the camera reflect different modes of operation or camera states, check the User Manual from the link down the page for information on the various LED colors and their meaning. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback on our 1080p Alert Indoor Security Camera - Twin Pack. This camera does not offer a privacy mode that can be adjusted in the application. Modes can be set when you are home or away to help reduce the number of triggers/recordings. The lights on the front of the camera reflect different modes of operation or camera states, check the User Manual from the link down the page for information on the various LED colors and their meaning. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Alert indoor security cameras I recently purchased
on January 31, 2022
Posted by: Al in Victoria
Frequency of use:Daily
Verified Purchase:Yes
Easy to setup and gives great alert photos
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: Blutooth
Verified Purchase:Yes
Great price, easy to setup
Response from swann.comBy Mary, Swann Team, July 16, 2025
Hi Ron.
Thank you for your feedback. We're pleased to hear you found the setup process simple and the price point just right.
If you ever have any questions or need support, feel free to contact us at tech@swann.com. We’re always here to help.
Your feedback is truly appreciated.
Mary – Swann Team
Thank you for your feedback. We're pleased to hear you found the setup process simple and the price point just right.
If you ever have any questions or need support, feel free to contact us at tech@swann.com. We’re always here to help.
Your feedback is truly appreciated.
Mary – Swann Team
Written by a customer while visiting swann.com