Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for Google Pixel 4 XL - Black
Average customer rating
4.6
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
15
4 Stars
1
3 Stars
2
2 Stars
1
1 Star
0
95%of customers recommend this product.
(
18 out of
19)
Customer Reviews for OtterBox - Symmetry Series Case for Google Pixel 4 XL - Black
Posted by: Marz
Verified Purchase:Yes
I am definitely a converted OtterBox user. I have broken many, many screens before I bought this brand. My last phone lasted 2 years, unbroken - a record! I'm loving this clear glittery design for something different. I got a white pixel 4xl and after only 2 days of use, I dropped it face down on the concrete, I picked it up very panicked but to my relief, there wasn't even one tiny scratch, so it's paid for itself already!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: JuanderBoy
Verified Purchase:Yes
This are the best cases on the market, might be a little pricy but it's 100% worth the price. I drop my phone several times a week, and every time I upgrade I get the full value for trade-in because the phone is in mint condition.
Also, customer service is top notch.
Also, customer service is top notch.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Joel
Verified Purchase:Yes
This case came in last week. So far, this case has been great. The quality of it is very nice as I would expect from otterbox. All of the edges and corners are rounded off so that nothing scratches you while holding it. The raised edges in the front are just big enough so that you can confidently lay your phone down face down but not too obtrusive or bulky. The soft rubber and hard plastic do a good job of protecting the phone. The side buttons are very nice too (nicer than previous otterboxes I've had). The hole at the bottom of the phone is also big enough for any charger. The phone also works on the google pixel stand with the case on which is a big plus! I am very satisfied with this purchase!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: CorgiLover
Verified Purchase:Yes
Bought this and been only using it for a week. I love the bright yellow color, makes me pop, but the silicon stains. I put it into my back pocket and my jeans stained the silicone edge. Now im scared to hold my phone sometimes because dirt might stain the yellow silicone (i hate staining, hence -2 stars). I wish I got the black one instead (I've owned black OtterBox cases before). Despite the staining, this case is no joke. I dropped a previous phone down an escalator with an otter box and my heart didn't even budge, i knew 100% my phone was fine (it was and no internal damages either).
One thing I'll say too, this case isn't as tight as my old one (same model, different phone). This seems easier to take on and off. Unsure if it's going to affect the phone protection, but its a remark.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, December 4, 2019
Hi Corgi Lover,
We're so sorry this Symmetry Series case isn't meeting expectations set by your previous cases!
Our engineers are always working to improve our cases and we're confident that this case will provide some of the best protection available to safeguard your investment. In addition, if those stains don't come out with soap and warm water, give us a call at 1-855-688-7269 and we'll try our best to help. If needed, we can easily set up a warranty!
Best,
OtterBox Customer Service Team
We're so sorry this Symmetry Series case isn't meeting expectations set by your previous cases!
Our engineers are always working to improve our cases and we're confident that this case will provide some of the best protection available to safeguard your investment. In addition, if those stains don't come out with soap and warm water, give us a call at 1-855-688-7269 and we'll try our best to help. If needed, we can easily set up a warranty!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: stevesmithis
Verified Purchase:Yes
There are two types of cases I usually look to when I buy a new phone, and Otterbox is the first. I've been using Otterbox cases for a very long time, and there's a good reason for that. This is a quality case that fits the phone well and gives me peace of mind without making the phone incredibly thick or heavy.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: HJMCAP
Verified Purchase:Yes
I thought it was going to be a complete protective case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 4, 2020
Hi there!
We're sorry to hear about your disappointment with that Symmetry Series case. That Symmetry Series case has always been a sleeker, more pocket-friendly design. That being said, it has been through hundreds of hours of design testing to ensure it will hold up to the demands of your everyday life. Additionally, if you're looking to add another level of protection to your device, that case is totally compatible with Amplify and Alpha Glass. Feel free to check those protection options out here: https://www.otterbox.com/en-us/pixel-4-xl?prefn1=featuresRefinements&prefv1=Screen%20Protector
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with that Symmetry Series case. That Symmetry Series case has always been a sleeker, more pocket-friendly design. That being said, it has been through hundreds of hours of design testing to ensure it will hold up to the demands of your everyday life. Additionally, if you're looking to add another level of protection to your device, that case is totally compatible with Amplify and Alpha Glass. Feel free to check those protection options out here: https://www.otterbox.com/en-us/pixel-4-xl?prefn1=featuresRefinements&prefv1=Screen%20Protector
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: pixelpro
Verified Purchase:Yes
Another solid option from Otterbox but they need to figure out a way to slim down the Symetry line for a smaller fit in hand.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , December 23, 2019
Hi there!
We're sorry to hear that you're not totally satisfied with your Symmetry Series case! We appreciate your feedback, and we'll be sure to pass your thoughts up the ladder to our design team.
If you run into any other issues with your case, we're more than happy to get you helped out. Simply call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear that you're not totally satisfied with your Symmetry Series case! We appreciate your feedback, and we'll be sure to pass your thoughts up the ladder to our design team.
If you run into any other issues with your case, we're more than happy to get you helped out. Simply call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Brandon
Verified Purchase:Yes
I have been using Otterbox's since their inception and they have always been amazing quality. The only one I was able to break they replaced with zero arguments.
This is for my new phone a Pixel 4 XL, same premium feel, same build quality that I'm used to.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com