Customer reviews from kitchenaid.com
KitchenAid - 48 in. Wide 6 burners Commercial-Style Built-In Gas Cooktop with Griddle - Stainless Steel
Average customer rating
4.2
(17 Reviews)
Rating breakdown 17 reviews
5 Stars
11
4 Stars
2
3 Stars
1
2 Stars
2
1 Star
1
75%of customers recommend this product.
(
12 out of
16)
Customer Reviews for KitchenAid - 48 in. Wide 6 burners Commercial-Style Built-In Gas Cooktop with Griddle - Stainless Steel
Customer Rating
2
Not heating up enough
on January 20, 2026
Posted by: Bcw kitchenaid
[This review was collected as part of a promotion.] We are not getting the quality we thought it isnt heating hot enough
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 21, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Cooktop and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 904147
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
5
It cooks nice, it looks even nicer.
on April 3, 2025
Posted by: Ed&Vin
[This review was collected as part of a promotion.] It cooks nice, it looks even nicer. Only "but" I will add is that the grates are a little too heavy and a little too far away from the flame, but we are still very happy with it.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
on December 28, 2024
Posted by: Dangerous device
from Bentonville AR
Very dangerous product. If you bump the front facing knobs as you walk past, the gas will turn on. Especially dangerous if you have young or old residents that might not notice until gas has filled the house. We had this model installed in our new construction home. We moved into the home six months ago. We have accidentally turned on the gas at least a dozen times. One time it went unnoticed for ten to fifteen minutes
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 31, 2024
Thank you for sharing your experience with us. We regret to hear that your Gas Cooktop is not living up to your standards. If you have any questions or concerns with your Cooktop please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Cooktop model/serial number, and reference Case # 648713.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great Performance
on March 23, 2024
Posted by: SID24
[This review was collected as part of a promotion.] I bought this 1 month ago and am glade that I did. The performance is very good, and my spouse is happy. However the black coating on the black top is pealing off for some reason. We have arrange a schedule visit form the supplier and they should address it soon. Overall satisfactory.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Very Average Cooktop
on July 18, 2023
Posted by: Mgolfnut
from Manzanita, OR
[This review was collected as part of a promotion.] We bought this cooktop for a new build home. Installation went well. The unit is very average in features and performance for the price. Not the highest quality or value.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Igniter is inconsistent
on April 30, 2023
Posted by: WVCA
[This review was collected as part of a promotion.] The least reliable gas range I've ever had. Very inconvenient to use.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, May 2, 2023
Thank you for sharing your experience with us, WVCA. We apologize for the concerns that you are experiencing with your Cooktop and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 313685.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Tons of burner space
on January 27, 2022
Posted by: LiddicoatM
[This review was collected as part of a promotion.] I bought this with my new construction home. It works great and the griddle feature is fantastic. The only issue I have is that the knobs can easily be bumped and turned on, especially when having a party/event. I have learned that during such events to remove the knobs to avoid accidently turning the burners on.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
The griddle is amazing!
on October 27, 2021
Posted by: deborahjune
from Alabama
[This review was collected as part of a promotion.] I love the look and function of having 6 burners!!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com