Customer reviews from frigidaire.ca
Frigidaire - Gallery 22.4 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average customer rating
2.4
(8 Reviews)
Rating breakdown 8 reviews
5 Stars
0
4 Stars
2
3 Stars
1
2 Stars
3
1 Star
2
29%of customers recommend this product.
(
2 out of
7)
Customer Reviews for Frigidaire - Gallery 22.4 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
2
Loudest Refrigerator Ever?
on November 13, 2020
Posted by: RobF
Purchased this in March 2019. The fan was a little noisy to begin with but nothing unbearable at the time. less than two years later, the fan in the back is so loud it will awaken us in the night. The ice machine just filling with water is loud and jarring enough that you can hear it over the TV. Shame because it looks great and keeps everything chilled, it's just insanely loud. Will update if/when it dies.
Response from frigidaire.caBy Bianca, Online Outreach Specialist, November 18, 2020
Hello, RobF!
Thanks for taking the time to provide your feedback. I’ll be happy to pass on your concerns to our design and engineering teams. If you need further assistance, you can call us at 800-265-8352 Monday through Friday from 8:30 am-8 pm EST.-Bianca
Thanks for taking the time to provide your feedback. I’ll be happy to pass on your concerns to our design and engineering teams. If you need further assistance, you can call us at 800-265-8352 Monday through Friday from 8:30 am-8 pm EST.-Bianca
Written by a customer while visiting frigidaire.ca
Customer Rating
2
on January 6, 2019
Posted by: Unimpressed123
from New Tecumseth, ON
I have had mine for just one year and makes so many loud noises. I am not confidant that this fridge will last for several years.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Briana, Online Outreach Specialist, January 7, 2019
Hello, Unimpressed123! We appreciate your feedback! We sincerely apologize for your recent experience with your Frigidaire Gallery 22.4 Cu. Ft. Counter-Depth French Door Refrigerator. With your new refrigerator, modern, high-efficiency compressors operate much faster than older models. The compressor may have a high-pitched hum or pulsating sound. These are all normal sounds and soon will become familiar to you. The sounds indicate your appliance is operating as designed. Hard surfaces, such as vinyl or wood floors, walls, and kitchen cabinets may make sounds more noticeable. Should you need any further assistance, please contact us directly at 1-800-265-8352, Monday-Friday 8am-8pm EST. ~Briana
Written by a customer while visiting frigidaire.ca
Customer Rating
4
good pick
on January 21, 2019
Posted by: kongerkat
from Hamilton ont
Now 16 months on the job , this fridge is a keeper . Storage, lighting , temperature , ice , & kitchen grace , are all thumbs up .
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
2
Good looking fridge but too noisy !!
on May 12, 2019
Posted by: Superbobby
from Ottawa, Ontario
It feels spacious for a counter depth. There is a lot of space in the door, the drawers have wheels led lights are bright, it is fancy from inside out, but it is just too noisy. There are all kind of noises coming out if that fridge: Loud humming, popping noise, grinding noise, fan noise. It is just too annoying. We had this fridge for 24 hours that get so much on our nerves that we disconnected it. We are going back to the store tomorrow and will ask for an exchange with another brand .
No, I would not recommend this to a friend.
Response from frigidaire.caBy Ashton, Online Outreach Specialist, May 13, 2019
Hi, Superbobby!
We are sorry to hear that the noises in your refrigerator became unbearable. This model does make some normal operating noises, including those you have listed, from the compressor, ice maker, and defrost control. Depending on the size and shape of your kitchen, these noises may appear louder.
If the refrigerator is still in your possession, we would be happy to assist you with any inquiries. We are available at 1-800-265-8352 Monday through Friday 8:30am to 8pm EST at your convenience.
Best,
Ashton
We are sorry to hear that the noises in your refrigerator became unbearable. This model does make some normal operating noises, including those you have listed, from the compressor, ice maker, and defrost control. Depending on the size and shape of your kitchen, these noises may appear louder.
If the refrigerator is still in your possession, we would be happy to assist you with any inquiries. We are available at 1-800-265-8352 Monday through Friday 8:30am to 8pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Revising my previous review
on July 8, 2019
Posted by: Not for me
from Calgary
I previously posted a review that included comments about the constant gurgling knocking noise which I found bothersome. I am happy to report that a technician was able to replace the Mastiq with a much larger piece and it has made a huge difference. There is still a constant hum but I can live with that. i am much happier with the fridge :)
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Good but not great
on February 4, 2020
Posted by: Cynthia
from Ottawa
This fridge looks good, but is a bit on the small side. My problem is that it is not well built. In under a year the wheel on the veg drawer broke and neither the store nor this company would help. Frustrating. I am always very careful with my things plus I think a drawer should last more than a year!
No, I would not recommend this to a friend.
Response from frigidaire.caBy Anna P. , Online Outreach Specialist, February 5, 2020
Hello Cynthia,
Thank you for taking the time to reach out to us regarding your concerns. I can certainly understand that you would like this matter resolved quickly. Please be on the lookout for an email correspondence from our team. We do apologize for any inconvenience you have incurred with these concerns.
If needed, our customer service team to discuss further by calling 1-800-265-8352 Mon-Fri, 8:30am - 8pm (EST).
Kindest Regards, Anna
Thank you for taking the time to reach out to us regarding your concerns. I can certainly understand that you would like this matter resolved quickly. Please be on the lookout for an email correspondence from our team. We do apologize for any inconvenience you have incurred with these concerns.
If needed, our customer service team to discuss further by calling 1-800-265-8352 Mon-Fri, 8:30am - 8pm (EST).
Kindest Regards, Anna
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Drawer wheel broke off
on October 6, 2020
Posted by: Gosia
from Oakville
I bought this fridge 1.5 year ago and already drawer wheel broke off!! Terrible quality of the product.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Ashton, Online Outreach Specialist, October 14, 2020
Hi, Gosia!
Thank you for your feedback. We're sorry to hear there was a break in your drawer! According to your file, we were able to offer a discount on a replacement wheel. If you have any questions or concerns, please feel free to reach out to us again so we can help!
Best,
Ashton
Thank you for your feedback. We're sorry to hear there was a break in your drawer! According to your file, we were able to offer a discount on a replacement wheel. If you have any questions or concerns, please feel free to reach out to us again so we can help!
Best,
Ashton
Written by a customer while visiting frigidaire.ca
Customer Rating
1
The worst
on October 4, 2023
Posted by: NegativeNate
This has been the absolute worst refrigerator in almost all aspects. Multiple service calls while it was under warranty for freezing food. Veggie and fruit drawer guides breaking off. Super loud ice maker. The only praise is it is highly configurable and holds our food for a big family.
Do not recommend unless you like poor quality.
Do not recommend unless you like poor quality.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jessica, Online Outreach Specialist, Jessica, Online Outreach Specialist, October 5, 2023
Hi there, valued customer! Thank you for making time to provide us with your feedback. We are saddened to know that you feel this way as your experience didn't match your expectations. Please know that we don't want our consumers unhappy with their investment. We apologize for any inconvenience this may have caused; we want to make sure that you are getting all the help you need. Should you need help in the future, feel free to reach out us here or via Live Chat or by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.-8 p.m. EST
Written by a customer while visiting frigidaire.ca