Customer reviews from lenovo.com
Lenovo - ThinkPad T490 14" Touch-Screen Laptop - Intel Core i7 - 16GB Memory - 512GB Solid State Drive - Black
Average customer rating
4.5
(121 Reviews)
Rating breakdown 121 reviews
5 Stars
82
4 Stars
25
3 Stars
8
2 Stars
2
1 Star
4
92%of customers recommend this product.
(
77 out of
84)
Customer Reviews for Lenovo - ThinkPad T490 14" Touch-Screen Laptop - Intel Core i7 - 16GB Memory - 512GB Solid State Drive - Black
Posted by: matt 86
Verified Purchase:Yes
This is a nice laptop. My previous laptop was an x230, and while this one doesn't have as much of the thinkpad feel, it is working well and seems to help a lot with productivity.
It took some getting used to this bright high-contrast screen, but I now find it very nice. The anti-glare is a bit disappointing as I feel it generates maybe even more glare than my previous laptop (although now more of a blurry glare).
The size and weight are nice, and it really does seem to get 8-10 hours of battery life for normal use.
Written by a customer while visiting lenovo.com
Posted by: David Liu
from Toronto, ON. Canada
Verified Purchase:Yes
Very bad quality, disappointed. I bought it 3 weeks ago. The charge stopped charging a few days ago with no reason (we didn't do any damage to it. it looks as good as freshly out of the box). Now the laptop is literally dead lying on my book shelf because it can't be charged . Don't know who to contact.
No, I would not recommend this to a friend.
Written by a customer while visiting lenovo.com
Customer Rating
1
Worst product and service imaginable from Lenovo
on January 4, 2021
Posted by: Pierre Mineau Consulting
Verified Purchase:Yes
The camera on the computer broke within a few weeks of purchase. I would have left the stars at 0 if possible. Am not getting help from your company. Looks like we will be weeks without a computer under the best scenario - even though we paid for extended coverage. Confusion seems to reign as well as lack of communication between your Sales Department who said we should be entitled to a new machine and your Service Department who cannot do anything for us. I get an email saying a new camera is being shipped - your service person (Andy) says we cannot do the replacement ourselves. Confusion reigns. Tried to speak to someone with any authority - told that might take up to 5 days! Incredible!
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, January 7, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Also, please consider our Premium Care for on-site support at https://www.lenovo.com/ca/en/premiumcare.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
3
Okay computer
on January 5, 2021
Posted by: thinkpadsareprettydecent
from Canada
I bought this computer for school (T470p model) and here is my honest review:
Pros:
-The non-gloss display is perfect for reading and is really clear.
-The keyboard is by far the best you will get on any laptop (same goes from any thinkpad models).
-Depending on your build, it's an overall fast and performing machine.
-The non-gloss display is perfect for reading and is really clear.
-The keyboard is by far the best you will get on any laptop (same goes from any thinkpad models).
-Depending on your build, it's an overall fast and performing machine.
Cons:
-Fan noise: this computer is one of the noisiest PC's I've ever seen.
-Overheating: goes with the fan noise I guess, this PC can get pretty hot. (Never caused any serious issues though)
-The biggest con of all: BATTERY LIFE. I got the bigger battery option in order to get what was supposed to be 12hrs of battery life. I swear this computer drains it's battery in an hour tops with moderate usage. I looked on online forums for solutions to this problem and it seems to be a recurring issues with thinkpads.
-Fan noise: this computer is one of the noisiest PC's I've ever seen.
-Overheating: goes with the fan noise I guess, this PC can get pretty hot. (Never caused any serious issues though)
-The biggest con of all: BATTERY LIFE. I got the bigger battery option in order to get what was supposed to be 12hrs of battery life. I swear this computer drains it's battery in an hour tops with moderate usage. I looked on online forums for solutions to this problem and it seems to be a recurring issues with thinkpads.
TL;DR: If you can stay near a wall plug, you'll be fine with this PC. In retrospect, I think for the same price I would've went for another option even though the keyboard is probably the best on the market.
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, January 15, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. For your battery, please access this link https://support.lenovo.com/jp/th/solutions/ht063051.
In looking at overheating, we recommend making sure that your device is kept clean as well as ensuring that it is kept in the right place so that airflow is not restricted.
Additionally, concerning your fan, please refer to this link https://support.lenovo.com/us/en/solutions/ht077046-fan-runs-at-a-higher-than-expected-speed-windows-thinkpad-thinkcentre-ideapad-ideacentre.
Very Respectfully,
Adrian_Lenovo
In looking at overheating, we recommend making sure that your device is kept clean as well as ensuring that it is kept in the right place so that airflow is not restricted.
Additionally, concerning your fan, please refer to this link https://support.lenovo.com/us/en/solutions/ht077046-fan-runs-at-a-higher-than-expected-speed-windows-thinkpad-thinkcentre-ideapad-ideacentre.
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Mmah
Verified Purchase:Yes
Got a smoking deal on the 48gb ram model. Beautiful display. It runs linux like a champ. It has my last year xps beat hands down. No more dells for me. I did not receive any prizes or perks for my review like everyone else did.
Written by a customer while visiting lenovo.com
Posted by: Shi Cheverie
from Ontario Canada
Verified Purchase:Yes
Fntastic laptop, runs 16hrs per day without a hiccup
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: TaylorJ
Verified Purchase:Yes
I'm not a tech wiz. I have been happy with the laptop thus far. It is quick and responsive. The fingerprint scanner is sometimes off.
Written by a customer while visiting lenovo.com
Posted by: Slam
from British Columbia
Verified Purchase:Yes
Love this laptop, built like a tank! The only thing I don't love is the matte coating on the outside is hard to keep clean - almost any dirt or oil sticks right onto it. I'll have to invest in a cover!
I would recommend this to a friend!
Written by a customer while visiting lenovo.com