Customer reviews from kitchenaid.com
KitchenAid - 9 Cup Food Processor - KFP0918 - Black Matte
Average customer rating
4.3
(137 Reviews)
Rating breakdown 137 reviews
5 Stars
98
4 Stars
18
3 Stars
3
2 Stars
4
1 Star
14
87%of customers recommend this product.
(
112 out of
129)
Customer Reviews for KitchenAid - 9 Cup Food Processor - KFP0918 - Black Matte
Customer Rating
1
Worst experience ever
on March 29, 2021
Posted by: mazia2
from Montreal, QC
The food processor started smoking the very first time I used it. I unplugged it and the next day when plugged it in it wasn't working anymore. No luck with the customer service phone number provided on the website. Tried the live chat and it's been more than a week that I'm waiting for a specialist to call me. Very unsatisfied with the product and the customer service.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy THOMPA16, CA SOCIAL CARE , March 31, 2021
Hello there, mazia2!
We are so very sorry to hear about the unfortunate experience you have had with your Kitchenaid food processor. Thank you for taking the time to reach out to us with your concerns about your food processor smoking. We understand that it is upsetting to have an appliance fail to meet your needs and expectations, and we sincerely apologize to you for that. You are a valued Kitchenaid customer and we want to help you. Please email us at canadasocial@kitchenaid.com with the model number, serial number, your best contact number, and review ID 243910564. We look forward to hearing from you and hope you have a fabulous day! Thank you, - Andrea
We are so very sorry to hear about the unfortunate experience you have had with your Kitchenaid food processor. Thank you for taking the time to reach out to us with your concerns about your food processor smoking. We understand that it is upsetting to have an appliance fail to meet your needs and expectations, and we sincerely apologize to you for that. You are a valued Kitchenaid customer and we want to help you. Please email us at canadasocial@kitchenaid.com with the model number, serial number, your best contact number, and review ID 243910564. We look forward to hearing from you and hope you have a fabulous day! Thank you, - Andrea
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Stopped working after 3 months
on March 26, 2021
Posted by: Drew2
from Tampa
[This review was collected as part of a promotion.] Bought at the end of December, stopped working in March. It will no longer turn on.
Response from kitchenaid.comBy saurbcl, KASA, March 29, 2021
Dear Drew2,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Food Processor. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#243844562 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. We look forward to your reply. Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Food Processor. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#243844562 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Useful kitchen tool
on February 10, 2021
Posted by: Krissy Leigh
from Cleveland, Tx
[This review was collected as part of a promotion.] I love it but I wish that I could buy more blades for it or accessories.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Cheap Cheap Cheap
on February 8, 2021
Posted by: Laurina
from London, ON
Had this for about 1 year, and today the plastic container fell apart in my hand....handle just came right off, little screws that were attached to plastic parts broken....so cheaply made. AVOID
No, I would not recommend this to a friend.
Response from kitchenaid.comBy THOMPA16, CA SOCIAL CARE , February 10, 2021
Greetings, Laurina!
We are so very sorry to hear that your Kitchenaid food processor has broken. Thank you for taking the time to contact us about your concerns. We understand that it is upsetting to have an appliance fail to meet your expectations and needs. We sincerely apologize to you and want to help you! Please email us at canadasocial@kitchenaid.com with the model number, serial number, your best contact number, and review ID 242119361. We look forward to hearing from you and wish you a marvelous day! Thank you, - Andrea
We are so very sorry to hear that your Kitchenaid food processor has broken. Thank you for taking the time to contact us about your concerns. We understand that it is upsetting to have an appliance fail to meet your expectations and needs. We sincerely apologize to you and want to help you! Please email us at canadasocial@kitchenaid.com with the model number, serial number, your best contact number, and review ID 242119361. We look forward to hearing from you and wish you a marvelous day! Thank you, - Andrea
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Perfect size
on January 18, 2021
Posted by: KYrd
from Lousiville, KY
[This review was collected as part of a promotion.] I bought this as a gift for my future daughter in law. She loves to make hummus and as a vegan, she makes many different "sauces" in it.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
I LOVE this thing
on January 14, 2021
Posted by: Kjaxsmiff
from Fort Worth TX
[This review was collected as part of a promotion.] This food processor has changed my life. It’s super easy to use, easy to clean, and works great. I can’t believe I’ve lived until now without one.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love my Kitchen Aid Proc.
on January 13, 2021
Posted by: BakingBrenda
from Gaffney, SC
[This review was collected as part of a promotion.] Absolutely love my Kitchen Aid Processor
So Easy to use and
So Easy to clean
So Easy to use and
So Easy to clean
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
My Christmas wish finally mine!
on December 23, 2020
Posted by: Kingskid85
from DeKalb il
[This review was collected as part of a promotion.] Just what I need to make my cookie dough and pie pastry!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com