Customer reviews from kitchenaid.com
KitchenAid - 9 Cup Food Processor - KFP0918 - Black Matte
Average customer rating
4.3
(137 Reviews)
Rating breakdown 137 reviews
5 Stars
98
4 Stars
18
3 Stars
3
2 Stars
4
1 Star
14
87%of customers recommend this product.
(
112 out of
129)
Customer Reviews for KitchenAid - 9 Cup Food Processor - KFP0918 - Black Matte
Customer Rating
5
Excellent
on December 20, 2022
Posted by: Sunny240
from San Diego
[This review was collected as part of a promotion.] Not noisy at all and does the job very well..thats what I wanted..very happy with the purchase
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
This KitchenAid fan is disappointed
on October 29, 2022
Posted by: NancyB64
from Charlotte, NC
All of my appliances are KitchenAid, and this is the first one that stopped working after 5 uses. I've only had the opportunity to use one of the attachments. My double oven, dishwasher, mixer, hand mixer, immersion mixer, ice machine, and microwave are all KitchenAid and have been work horses, so I was shocked when this appliance stopped working.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy saurbcl, KASA, October 31, 2022
Dear NancyB64,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid 9 Cup Food Processor. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#262397638 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid 9 Cup Food Processor. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#262397638 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Needs work, but works ok.
on September 21, 2022
Posted by: BrianV
from New Brunswick
(This review was collected as part of a promotion.) Got as a gift and trying to use it as much as possible to makE it efficiently. Not as expected and frustrating at best. Cheese clogs the shredder disc, grates well, but a lot of cleaning for what you get.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy RICEJR, CA SOCIAL CARE, September 26, 2022
Hi, BrianV! We are very sorry to hear about this. We would like to review your file and see how we can assist. Kindly send us an e-mail at Canadasocial@KitchenAid.com with your model and serial number, your phone number, and your review ID (261357717). We look forward to hearing from you! -Justine
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Broke down
on September 16, 2022
Posted by: Aini
from Milton
Bought this less than 2 years ago, was doing OK so far but suddenly broke down. Was not expecting with this known brand.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy JAYAM, CA SOCIAL , September 20, 2022
Hello Aini!!
We are so sorry for the issues you have experienced with your KitchenAid processor!! We sincerely apologize for this. You are a valued KitchenAid customer and we would like to help you. Please email us at canadasocial@Kitchenaid.com with the model and the serial number,, your, phone number, and your review ID: 261208743. We look forward to hearing from you and we hope you have a wonderful day! ~ Angie
We are so sorry for the issues you have experienced with your KitchenAid processor!! We sincerely apologize for this. You are a valued KitchenAid customer and we would like to help you. Please email us at canadasocial@Kitchenaid.com with the model and the serial number,, your, phone number, and your review ID: 261208743. We look forward to hearing from you and we hope you have a wonderful day! ~ Angie
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Not build to last longer
on July 24, 2022
Posted by: Sohail
from Vancouver
Bought this less than 2 years ago, was doing OK so far but suddenly broke down. Was not expecting this only last for that short period. Checked videos online and found that there is some known issue with this brand and model
Response from kitchenaid.comBy RICEJR, CA SOCIAL CARE, July 26, 2022
Oh no, Sohail! We are so sorry for the issues you are experiencing with your KitchenAid Food Processor. Please allow us the chance to look into this for you and see how we can assist! Kindly send us an email at canadasocial@kitchenaid.com with your model and serial number, your phone number, and your review ID (259727713). Thank you! -Justine
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features!
on April 9, 2022
Posted by: Claudinho
from Miami FL
[This review was collected as part of a promotion.] I bought it in July 2021 and I am very satisfied with it up to now!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
brittle lid shatters easily
on March 2, 2022
Posted by: JenniferR5862
from Chicago
Like another reviewer, our brittle lid shattered when it slipped out of my hand. Replacement lids aren't available on your site?
No, I would not recommend this to a friend.
Response from kitchenaid.comBy saurbcl, KASA, March 4, 2022
Dear JenniferR5862,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid 9 Cup Food Processor Lid. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 255188343 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid 9 Cup Food Processor Lid. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 255188343 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Feeding tube gets stuck and can never be removed.
on January 19, 2022
Posted by: Chef Seattle
from Seattle, WA
The feeding tube will get stuck in your machine and you will never be able to remove it. Kitchenaid designed it so there is a slight the is 1/3 of an inch and when pushing food through like carrots the feeder pops through the other side. Impossible to remove and is stuck permanently in the machine.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy saurbcl, KASA, January 20, 2022
Dear Chef Seattle,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid 9 Cup Food Processor. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#253893905 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid 9 Cup Food Processor. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#253893905 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting kitchenaid.com