Customer reviews from otterbox.com
LifeProof - NXT Case for Apple iPhone 11 Pro Max - Limousine
Average customer rating
4 out of 5
4
(129 Reviews)
Open Ratings Snapshot
Rating breakdown 129 reviews
5 Stars
74
4 Stars
14
3 Stars
21
2 Stars
4
1 Star
16
78%of customers recommend this product. 
(
97 out of 124
)
Best Buy Privacy Policy
Customer Reviews for LifeProof - NXT Case for Apple iPhone 11 Pro Max - Limousine
Customer Rating
5 out of 5
5
Need to keep dust out as a contractor
on November 23, 2019
Posted by: the house doctor
Verified Purchase:Yes
This is my 5th life proof case works great for keeping your phone just like new
Pros: Boating, Exploring, Skiing, mountain biking, Camping, Hiking
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Pro max case
on May 8, 2020
Posted by: Shyanna
Verified Purchase:Yes
I love it, it’s simple cute and lightweight. Perfect for people who don’t like bulky phone cases but still want amazing protection for your phone case.
Pros: Running, Camping, Hiking
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Grandchild proof
on February 1, 2020
Posted by: Jean
Verified Purchase:Yes
My grands are constantly knocking my phone off the table and some have put it in their mouth. It withstands it’s all and the new slim design is great. Much more professional and elegant than the thick ones were.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Not secure
on September 1, 2020
Posted by: Chubb
Verified Purchase:Yes
The case looks nice but it doesn’t click together well. Even with every side pushed down as hard as can be, they don’t click together well. I’ve taken it off and put it back on trying to get it so set better yet nothing has changed. Poor quality or cheap.
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof, Customer Service Team, September 4, 2020
Hi there!

We're sorry to hear that your NËXT case isn't closing properly! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/support

Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Not Durable
on November 20, 2019
Posted by: Francisco
Verified Purchase:Yes
I was really excited to get this case. I had it for my XS Max and it was great. This case is the opposite. From a cosmetic standpoint it is beautiful, but from a functional standpoint there is much to be desired. Within 2 days after putting it on, I noticed there are cracks within the inside edges of the case. Also, the case does not properly seal. When I press on the case, I can hear a click and another click. Very disappointed with Lifeproof on this one.
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof, Customer Service Team, November 21, 2019
Hey Francisco,

Only 2 days?! Well, as you might know from past experience, that certainly isn't normal for a LifeProof case and we’re sorry to hear that happened so soon after your purchase. Fortunately, a cracked case is no match for the might of our awesome warranty! Go ahead and dial up one of our helpful reps at 1-888-533-0735 and we'll get you fixed up with a brand-new one!

Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Two feet
on April 15, 2021
Posted by: Lette
Verified Purchase:Yes
Had the case on my phone for about two weeks. Slipped out of my back pocket the other day fell two feet and the case broke on two corners. Phones fine so that’s a plus.
I would recommend this to a friend!
Response from otterbox.comBy LifeProof, Customer Service Team, April 16, 2021
Hi, Lette!

We're sorry to hear about the damage to your NËXT case, but we're glad to hear that your phone is safe! We'll chalk that one up as a win! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Feel free to call us at 1-888-533-0735, and we can get a claim started for you.

Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Not what I ordered
on May 7, 2020
Posted by: Todd
Verified Purchase:Yes
I can’t see what case I ordered on line when I check but I wanted a case that was waterproof and this is not so please tell me what I need to do to exchange it
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof, Customer Service Team, May 13, 2020
Hi, Todd!

We're sorry to hear about any confusion with your recent purchase! To get a return started, please reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/support

Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
The difference
on December 22, 2020
Posted by: Nina
Verified Purchase:Yes
My husband bought two new phones and he bought a lifeproof case and I did not. After a year my phone looked so beat up and his well it looked brand new out of the box! Now I have one too and it’s wonderful!
Pros: Exploring, Running, Camping, Hiking
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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