Customer reviews from otterbox.com
OtterBox - Strada Series Via Folio Case for Apple iPhone 11 Pro - Black Night
Average customer rating
3.9 out of 5
3.9
(15 Reviews)
Open Ratings Snapshot
Rating breakdown 15 reviews
5 Stars
8
4 Stars
2
3 Stars
2
2 Stars
2
1 Star
1
67%of customers recommend this product. 
(
10 out of 15
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Strada Series Via Folio Case for Apple iPhone 11 Pro - Black Night
Customer Rating
5 out of 5
5
Heavy duty, but sleek - functional AND cool
on December 9, 2020
Posted by: Becs
Verified Purchase:Yes
My kids make fun of my flip top phone cover. But hey, I break stuff and don't like people seeing my phone face. I love the way it magnet closes with an audible snap. Also dig the way the diagonal cut biz card pocket works... placing it at center of the panel with a place for the thumb to scooch the contents up. I don't feel like a dork doing the rugged extra, rather a mindful tool user in our modern society. peace, Rebecca/designer in Twin Cities/Mn
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great case
on October 3, 2019
Posted by: jwDave
Verified Purchase:Yes
I have never bought from otter box before but I will again, the case is great and I can’t fault it
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Perfect
on October 6, 2019
Posted by: Emilyshiva
Verified Purchase:Yes
I love it works great for what I need it protects my phone and I don’t have to carry a wallet
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Perfect
on October 27, 2019
Posted by: Lena
Verified Purchase:Yes
I Love it I can carry my drivers license and it is not bulky...
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
I wouldn’t recommend it
on November 24, 2019
Posted by: Julie
Verified Purchase:Yes
I liked it at first until it started making my phone act up. My phone would randomly hang up on phone calls right after I answer them; and sometimes my phone wouldn’t hibernate after I close the phone case
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 26, 2019
Hi, Julie!

We're sorry for any frustrations with the Strada Series Via Case. This is unfortunate and we would like to get more details to see if we can assist. Please feel free to give us a call at 1-855-688-7269, and we will gladly help in any way that we can!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Hard edges
on December 22, 2019
Posted by: Ottersarecute12
Verified Purchase:Yes
Haven’t dropped my phone yet to know if it really works. Holding it in my hands does not feel great. The outer folio has thin hard edges and cuts into my hands when holding the phone. Doesn’t feel good on hands. I’d rather have smooth rounded edges. Case is thick but not as thick as the other ones. The folio wasn’t designed for standing up in landscape view. I have to carefully prop it up with something behind or under phone. The phone feels like it is held in the case so doesn’t feel like it’ll fall out. It’s okay.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , December 26, 2019
Hi there!

We're sorry to hear about your frustration with your Strada Series Via case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you're looking for a folio style case with rounded edges, we might recommend checking out or standard Strada Series case, here: https://www.otterbox.com/en-us/apple-iphone-11-pro/strada-series-case/77-62542.html#prefn1=featuresRefinements&prefv1=Wallet&start=1

If you have any questions, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Love the case
on June 17, 2020
Posted by: LindaS
Verified Purchase:Yes
What I don’t like how the Pink shimmer color is holding up as it shows dirt very easily. On the opposite side, the case is very grippy.
Designers should look into cases that will have all the amenities but offer colors that enhance the look not distract from it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Not A Great Fit For iPhone 11 Pro
on February 25, 2020
Posted by: sdoc82390
Verified Purchase:Yes
I received this case and immediately thought I had received the wrong size. The Strada is so much larger than the iPhone itself that it looks like it belongs on the iPhone 11 Pro Max and not the standard size Pro. The materials are very nice, the magnet to keep it folded open is a great touch, however, the case is just too large. There is an excess of materials on every side of the case and as a result it's just uncomfortable to hold. If this case was smaller or sleeker I would give it a higher score. As it stands I would not recommend this case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 27, 2020
Hi there!

We're sorry to hear about your disappointment with your Strada Series Via case! We appreciate your feedback about the size of that case, and we'll be sure to pass it along to our design team. In the meantime, If you're looking for a slightly sleeker version of that case, we'd suggest checking out our standard Strada Series case here: https://www.otterbox.com/en-us/apple-iphone-11-pro/strada-series-case/77-62542.html#prefn1=featuresRefinements&prefv1=Folio%2FPortfolio&start=1

If you have any questions, please don't hesitate to give us a ring at 1-855-688-7269, and we'd be more than happy to get you taken care of.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
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