Customer reviews from otterbox.com
OtterBox - Strada Series Via Folio Case for Apple® iPhone® 11 - Black Night
Average customer rating
3.5 out of 5
3.5
(15 Reviews)
Open Ratings Snapshot
Rating breakdown 15 reviews
5 Stars
6
4 Stars
2
3 Stars
3
2 Stars
1
1 Star
3
47%of customers recommend this product. 
(
7 out of 15
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Strada Series Via Folio Case for Apple® iPhone® 11 - Black Night
Customer Rating
5 out of 5
5
Excellent purchase.
on November 27, 2019
Posted by: Carol
Verified Purchase:Yes
Love this case and love the light pink color too. Best part for me is that it is not slippery. I found my iPhone 11 slippery for my "old" fingers.....and this case is a big help.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Returned
on September 28, 2019
Posted by: Srlanh01
Verified Purchase:Yes
I bought this case for my iPhone 11 but when I put any cards in the pocket, the magnet would not magnetize. Therefore, I sent it back for something a little more secure.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 1, 2019
Hi there!

We're sorry to hear that your Strada Series Via isn't closing properly when you've got cards in it! We'll be sure to get your feedback passed up the ladder. We're glad to hear that we could get a return started for you. If you run into any case issues in the future, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Nice cover
on October 25, 2019
Posted by: Monkey
Verified Purchase:Yes
I like the wallet like design. I don’t need to put a screen saver on it and reduce the nice display. Make some more colors and a little more space for credit cards on the outside.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Love the color
on October 30, 2019
Posted by: House
Verified Purchase:Yes
I would have rather had leather but I did not want Brown or Black so I settled but it is nice so far.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Hate it!!
on December 5, 2019
Posted by: Harvey
Verified Purchase:Yes
I love Otterbox products but this case design is terrible. The case is way too big for the phone. The phone fits very nicely but there is a lip that sticks out past the phone. This lip will eventually break down and look terrible besides making it way to bulky. The original Strada was very sleek and smooth and didn’t make phone bulky.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , December 9, 2019
Hi there!

We're sorry to hear about the frustration with your Strada Series Via case. We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, give us a ring at 1-855-688-7269, and we can get your beat up case replaced.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Disappointed
on April 16, 2021
Posted by: Patricia
Verified Purchase:Yes
I am disappointed because the wireless charging pad will not work with this otter box.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 21, 2021
Hi Patricia,

We're so sorry for the trouble you're running into with this Strada Series Via case in terms of wireless charging.

This is strange to hear because this case was designed to maximize all your iPhone's features, including wireless charging. We'd like to dive in with some more troubleshooting tips. Please give us a call at (855) 688-7269 and we'll get you back on track to impeccable charging!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
I hate it!
on December 15, 2019
Posted by: Shon
Verified Purchase:Yes
I have bought a number of cases from you all but I HATE this case! I can’t place my cards inside this case and close it, which is the very reason that I purchased this case. It’s not at all functional.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , December 18, 2019
Hi, Shon!

We're sorry to hear about your frustration with your Strada Series Via! Just like a normal wallet, your OtterBox will take a little bit of time to "break in" and close a little more neatly. That being said, this case is designed for those with simplicity and minimalism in mind, so it's not intended to carry more than one or 2 cards.

If you continue having issues with your case, please don't hesitate to give us a ring at 1-855-688-7269, and we can get you taken care of.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
The title was fine
on July 5, 2020
Posted by: None
Verified Purchase:Yes
I bought my cover on 6/9, it arrived on 6/19. Unfortunately, it was not what I expected or needed. I didn’t like that when the wallet flipped open it covered the camera. I decided to return it on 6/23 & was able to on 6/24. It is 7/5 & I’m still waiting for any communication/refund.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
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