Customer reviews from otterbox.com
OtterBox - Strada Series Folio Case for Apple® iPhone® 11 - Shadow Black
Average customer rating
4.5 out of 5
4.5
(38 Reviews)
Open Ratings Snapshot
Rating breakdown 38 reviews
5 Stars
25
4 Stars
9
3 Stars
2
2 Stars
1
1 Star
1
89%of customers recommend this product. 
(
34 out of 38
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Strada Series Folio Case for Apple® iPhone® 11 - Shadow Black
Customer Rating
3 out of 5
3
Quality not what it was.
on October 22, 2019
Posted by: Sizo
Verified Purchase:Yes
I had a strada case for my iphone 6sp and loved it. The obvious choice was to get one for my iphone 11. However, the quality has fallen. The leather is paper thin and was very dry, I had to treat it with leather conditioner. The credit card holder in the front was a couple of millimetres short for the credit card to fit in snug. I still like the case but I had to treat the leather and cut a piece out of the case for the credit card to be a snug fit. Disappointed.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 24, 2019
Hi there!

We're sorry to hear that you're not impressed with your new Strada Series case! We appreciate your thoughts about the leather, and we'll be sure to get your feedback passed up the ladder to our design team. In the meantime, if you run into any other issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Leather surface scratches very easy
on October 10, 2019
Posted by: JW330
Verified Purchase:Yes
Had a Strada Series case for my iPhone7 and liked it so much I got one for my new iPhone11. Not really happy with new case. Quality of the leather seemed to have slipped a bit. It scratches much easier than my previous case and the leather feels as if it not as thick as my old case. Afraid this case will not last as my other one did. Card holder design is a little better, however.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 11, 2019
Hi there!

We appreciate your feedback about your Strada Series case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, if you do run into any issues with that case, it is backed by our stellar warranty, so we're more than happy to get you taken care of. Give us a ring at 1-855-688-7269, and we can help out!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Great Phone Cover, Buy Lacquer
on October 10, 2019
Posted by: Subdude
Verified Purchase:Yes
The case is absolutely impregnable. Live it’s construction. Don’t waste your money on a design. You’ll have to spray lacquer on it to keep the design. Not molded into plastic l. Scratches right off. Disappointing.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 14, 2019
Hi there!

We're sorry to hear about the damage to your Strada Series case! That's definitely odd to hear that the leather is scratching off of your case. Thankfully, we have a stellar warranty, so we're more than happy to get you a replacement case. Give us a ring at 1-855-688-7269, and we can get that warranty claim started for you!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Quality is not what I expected!
on May 12, 2020
Posted by: Linny
Verified Purchase:Yes
The case is easy to hold scratch marks which makes it look old and used!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 15, 2020
Hi, Linda!

We're sorry to hear about the scratches on your Strada Series case. Keep in mind, those scratches will "wear in" to give it more of a weathered appearance and character! If you run into any other issues with your case, please don't hesitate to reach out to us here: https://www.otterbox.com/en-us/support

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Great Functional Case
on October 15, 2019
Posted by: milacldrn
Verified Purchase:Yes
I bought this style for the new iPhone model having bought the same style for a previous one and loving the durability. I love the fact you can cover the screen and has a nice feel to it. Although I noticed a difference in this version. I wish I could stand the phone noticing it doesn’t fold to do so.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Good so far
on October 1, 2019
Posted by: MFH1
Verified Purchase:Yes
One week in, it ticks almost all the boxes. Covers the screen? Check. Doesn’t add much bulk? Check. Seems sturdy? Check.
I don’t love the card pockets, however. They are hard to use and I’m concerned about the cards rubbing on the screen over time.
All in all, pretty happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Exactly what I hoped for
on October 23, 2019
Posted by: Thomas
Verified Purchase:Yes
Bought this a month ago, and it's exactly as i wanted it to be. High quality, aesthetically appeling, great protection, not as thick as many other "phonewallets" the 2 slots for creditcards is enough, although I've put in 3. A creditcard an ID and a keycard
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
A great purchase
on November 3, 2019
Posted by: Leon50
Verified Purchase:Yes
I bought this Otterbox for my new iPhone 11.
I love it.....
It fits the case perfectly and I feel safe knowing that should it fall from my hands it will be protected.
I also love the antique brown colour.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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