Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Series Case for Apple iPhone 11 Pro - Mauveolous
Average customer rating
4.1
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
63
4 Stars
15
3 Stars
15
2 Stars
11
1 Star
6
76%of customers recommend this product.
(
81 out of
106)
Customer Reviews for OtterBox - Otter + Pop Symmetry Series Case for Apple iPhone 11 Pro - Mauveolous
Customer Rating
3
Nice looking product! Blocks wireless charger...
on March 15, 2020
Posted by: jwilliammix
Verified Purchase:Yes
I bought this pop socket for my wife. I bought APPLE OTTER + POP SYMMETRY IPHONE 11 PRO LOLLIPOP (Item No: 77-62572). The case looks good and provides god protection. Unfortunately, the pop socket blocks wireless chargers. This is not what is advertised. The product description states that you can use this case with wireless chargers. Therefore, we are no longer using the case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , March 16, 2020
Hi there!
We're sorry to hear about the frustration you've run into with wireless charging in that Otter + Pop Symmetry Series case. You may find the best charging experience if you remove that PopTop. Additionally, you'll notice the best results when charging your phone in the flat orientation with most chargers. If you continue having issues with your case, feel free to reach out to us here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about the frustration you've run into with wireless charging in that Otter + Pop Symmetry Series case. You may find the best charging experience if you remove that PopTop. Additionally, you'll notice the best results when charging your phone in the flat orientation with most chargers. If you continue having issues with your case, feel free to reach out to us here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: AmyB
Verified Purchase:Yes
The pop socket is too low down, so when I hold the phone with it, it feels like the phone is going to flop backwards out of my hand. I can’t deal with that constant anxiety, so I went back to my old case. It’s a shame, really, because I love the way the pop socket in the otter case is recessed so that it doesn’t wobble when laid on a table or other flat surface. If you make another model where the pop socket is more in the middle or above the middle line, I would buy it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 8, 2020
Hi, Amy!
We're sorry to hear about the frustration with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about the frustration with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jeanfiou
Verified Purchase:Yes
Très très bonne étuis je vous le recommande fortement
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jackie27
Verified Purchase:Yes
Acceptable to exceeds expectations. Does what it says on the box. Doesn’t feel cheap.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Roxy
Verified Purchase:Yes
After many IPHONE protectors, some too heavy, too complicated to remove, this is perfect and the
pop feature is so handy to use
pop feature is so handy to use
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kelly
Verified Purchase:Yes
So far I am really enjoying my OtterBox cover with the built-in pop it. The only complaint I have is that the case is so thick that the wireless charging pads don’t work.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Santi
Verified Purchase:Yes
Great case. It feels very resistant and protective.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jackie1234
Verified Purchase:Yes
I am right handed and placement of the pop socket does not allow me to reach the top left hand corner of the phone to type with one hand this phone
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 12, 2020
Hi, Jackie!
We're sorry to hear about any frustration with your Otter + Pop Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to us here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear about any frustration with your Otter + Pop Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to us here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com