Customer reviews from kitchenaid.com
KitchenAid - 6.3 Cu. Ft. Freestanding Double Oven Gas True Convection Range with Self-Cleaning and Griddle - Misty Blue
Average customer rating
3.9
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
19
4 Stars
5
3 Stars
5
2 Stars
1
1 Star
5
71%of customers recommend this product.
(
20 out of
28)
Customer Reviews for KitchenAid - 6.3 Cu. Ft. Freestanding Double Oven Gas True Convection Range with Self-Cleaning and Griddle - Misty Blue
Customer Rating
3
It's fine
on December 22, 2023
Posted by: barthb
from Cleveland, OH
I've had this range in light blue for two years and use it daily. The color is my favorite part. Overall it works very well, but the rubber "feet" on the burners started coming off soon after we got it. The stainless steel on the front scratches very easily, just clean it carefully. We have a few burners that take a while to start, sometimes we use a lighter to get them going. There are some cracks and crevices that are a bit difficult to clean. It looks beautiful and is overall a great range.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Safety Hazard!!!
on July 20, 2020
Posted by: Citymom
from Chicago
[This review was collected as part of a promotion.] I bought the 48” range and at first I was in love. It’s gorgeous for sure. BUT very quickly I learned that the knobs turn and let out gas unbeknownst to me when I got too close, while cooking (different burner) or cleaning the stoves. There were several times where I would hear it clicking to ignite while I was hovering over it cleaning. It could have lit my hair in for FOR SURE. Other times either my husband or I smell gas and realize the knob it turned. It’s so scary. It’s happened at least a dozen times or more in the short time we’ve had it. I looked up reviews to see if it was just my unit but it’s not. I read many, many reviews with the same concern, one person even saying it’s a tragedy waiting to happen. And I agree. it’s a shame. Other than that (non negotiable) it’s a beautiful range. The most beautiful out there. It kills me to have to return it. But with a toddler I can’t take the chance. I currently have the knobs off because there is no child proof cover for this model. It’s crazy that this passed quality control. I have a video of myself turning it on by leaning on it and moving slightly. No hands! If it wouldn’t for this it would have 5 stars hands down. Its perfect in every other way.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Quickly heats up
on November 21, 2021
Posted by: Artee1234
from Toronto on
[This review was collected as part of a promotion.] Recently bought this amazing oven. The burners on top heay up my pans quickly which i love. The griddle made smash burgers and pancakes with ease also easy clean up. The two ovens are amaIng. I can cook two items that require different temps that is indeed clutch! Just remember to turn on the hood range when ever you cook! Definitely recommend this oven
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Oven issues
on November 17, 2023
Posted by: Ed2061
I bought this range about 18 months ago. Love the appearance and range top. After about 14 months we put the large oven on self clean and it overheated to the extent of partiality melting the plastic switch for the oven light. Oven no longer works. Have tried numerous times to contact Kitchenaid but unsuccessful. Used the Kitchenaid app, but went to the USA. They contacted me and referred me to one more number at Kitchenaid Canada, but again no answer or response. Overall extremely disappointed with the service for a “high end” appliance.
Response from kitchenaid.comBy CA SOCIAL CARE, November 17, 2023
Hello, ED2061! We are terribly sorry to hear about your KitchenAid range. We want to be a brand you can count on! We would love to look into this for you. Kindly send us an e-mail at Canadasocial@kitchenaid.com with your model and serial number, your phone number, and your review ID (275465625). We look forward to hearing from you! -Justine
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Terrible product for the money
on February 26, 2024
Posted by: Tcrn
from Iowa
Do not buy this range. It has a lot of issues, one being the burners don’t light. Ours clicks for 15 seconds or longer before lighting. The range takes forever to heat a pan, the flames are so tiny. Our large oven works sometimes, the small oven when attempting to light, it lights up the big oven. Overall I’m very disappointed for the price. It looks commercial but is very poor quality.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 29, 2024
Thank you for sharing your experience with us, Tcrn. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 492430.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
A chefs dream
on May 13, 2024
Posted by: Flukatsky
from East gwillimbury
[This review was collected as part of a promotion.] Used this unit for 2 months or so now. Lovely stove. Super economical vs electric oven.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
10k piece of junk! No replacement parts???????
on June 28, 2024
Posted by: P2808
If I could give this product a -10 I would. This is one expensive piece of JUNK, After 2 years the small sides heating element started making noise and it took a good bit of time to warm up. 6 months later it went completely out. The service person now tells us the they no longer manufacture this heating element and it cant be found anywhere. Customer service has been rude and not helpful. How are they still selling a product that doesn't have replacement parts available?? How are you selling a product you don't have replacement parts for after only 2 years????
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, July 9, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram https://www.instagram.com/kitchenaidusa/ . When responding please include your contact information and reference Case # 558122.
We look forward to speaking with you.
Marcos O
We look forward to speaking with you.
Marcos O
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Broke
on September 11, 2024
Posted by: Idkanamethat'snotaken
from Pyongyang, north Korea
I bought it, and in a month it started to smell like gas when we used it.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 13, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 591746.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com